Instructional Support Specialist

COMFORT SYSTEMS; Chantilly (VA); On-site; USD 66,000 - 119,000; Full time

Job summary

Leidos is seeking an Instructional Support Specialist in the Chantilly/Reston area to support the delivery and evaluation of adult training programs, including enrollment, scheduling, classroom setup, and post-training analysis.

The role requires active TS/SCI with poly, a Bachelor’s degree, and 4+ years of related experience, with strong facilitation and stakeholder management skills to coordinate with senior management and instructor teams.

Qualifications

• Must have an active TS/SCI with poly.
• Bachelor’s degree and at least 4+ years of equivalent work experience.
• 5+ years working with mission support.
• Excellent facilitation skills that engage participants and students.
• Manage complex relationships with stakeholders in an environment with short deadlines and high business impact.
• Demonstrated experience using office productivity software.
• Aptitude for accurate and detail-oriented work.
• Strong customer service skills.
• Solid organizational skills, including ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment.
• Effective interpersonal and communication skills for providing customer service in a diverse academic environment, and for interacting with senior client management, client and adjunct faculty, and students.
• Well-developed analytical and problem-solving skills.
• Ability to negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations.

Responsibilities

• Actively collaborate with team members.
• Manage projects independently with competing priorities.
• Support and manage the day-to-day support of learning programs.
• Assist instructor cadre in classroom reservation and set-up.
• Communicate with senior managers to plan, organize, and track the curriculum.
• Assist with conducting assessment, surveys, and focus groups.
• Ability to create and distribute post-training surveys and evaluations.
• Collect, compile, and analyze student training data and prepare reports for client.
• Candidate should have knowledge of Kirkpatrick's Four Levels of Evaluation.
• Identify and support opportunities to expand project scope beyond current deliverable and actively share information about clients' emerging support needs and trends with team members and management.

Skills

Facilitation skills

Customer service

Communication skills

Analytical thinking

Time management

Education

Bachelor’s degree

4+ years equivalent work experience

Tools

Captivate

Camtasia

Moodle

Articulate 360

Blackboard

Tableau

DigiLearn

Job description

Description

The Instructional Support Specialist will be responsible for supporting customer requirements for the client(s) and assisting with all aspects of adult training to include, but not limited to course enrollment, registration support, classroom management and scheduling, and post-training evaluation collection and analysis.

• Actively collaborate with team members
• Manage projects independently with competing priorities
• Support and manage the day-to-day support of learning programs
• Assist instructor cadre in classroom reservation and set-up
• Communicate with senior managers to plan, organize, and track the curriculum
• Assist with conducting assessment, surveys, and focus groups
• Ability to create and distribute post-training surveys and evaluations
• Collect, compile, and analyze student training data and prepare reports for client
• Candidate should have knowledge of Kirkpatrick's Four Levels of Evaluation
• Identify and support opportunities to expand project scope beyond current deliverable and actively share information about clients' emerging support needs and trends with team members and management

Requirements

• Must have an active TS/SCI with poly
• Bachelor’s degree and at least 4+ years of equivalent work experience
• 5+ years working with mission support
• Excellent facilitation skills that engage participants and students
• Manage complex relationships with stakeholders in an environment with short deadlines and high business impact
• Demonstrated experience using office productivity software
• Aptitude for accurate and detail-oriented work
• Strong customer service skills
• Solid organizational skills, including ability to manage competing priorities for self and others, meet deadlines, and exercise good judgment
• Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse academic environment, and for interacting with senior client management, client and adjunct faculty, and students
• Well-developed analytical and problem-solving skills
• Ability to negotiate fairly and rationally, and exercise sound judgment under time pressure or in emotionally charged situations

Desired

• Instructional Design Certificate
• Experience with the following software: Captivate, Camtasia, Moodle, Articulate 360, Blackboard
• Experience with Tableau data visualization software
• Experience with DigiLearn or other LMS

Pay Range:

Pay Range $65,650.00 - $118,675.00

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com .

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits .

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Leidos will consider qualified applicants with criminal histories for employment in accordance with relevant Laws. Leidos is an equal opportunity employer/disability/vet.

REQNUMBER: R-00190744