Instructional Support Specialist

Leidos Inc; Chantilly (VA); On-site; USD 66,000 - 119,000; Full time

Job summary

Leidos is seeking an Instructional Support Specialist to assist with adult training, enrollment, registration support, classroom management and post-training evaluation collection and analysis.

The role involves collaborating with team members, managing competing priorities, supporting learning programs, and coordinating with senior management to plan curriculum and assessments. Strong communication and data analysis skills are essential.

Qualifications

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Responsibilities

• Actively collaborate with team members
• Manage projects independently with competing priorities
• Support and manage the day‑to‑day support of learning programs
• Assist instructor cadre in classroom reservation and set‑up
• Communicate with senior managers to plan, organise, and track the curriculum
• Assist with conducting assessment, surveys and focus groups
• Ability to create and distribute post‑training surveys and evaluations
• Collect, compile and analyse student training data and prepare reports for client
• Knowledge of Kirkpatrick's Four Levels of Evaluation
• Identify and support opportunities to expand project scope beyond current deliverable and share information about clients' emerging needs with team members and management

Skills

TS/SCI clearance

Project management

Facilitation

Customer service

Communication

Analytical thinking

Time management

Stakeholder management

Education

Bachelor's degree

Tools

Captivate

Camtasia

Moodle

Articulate 360

Blackboard

Tableau

DigiLearn / LMS

Job description

Description

The Instructional Support Specialist will be responsible for supporting customer requirements for the client(s) and assisting with all aspects of adult training to include, but not limited to course enrollment, registration support, classroom management and scheduling, and post‑training evaluation collection and analysis.

At Leidos, we outthink, outbuild and outpace the status quo – because the mission demands it. We’re not hiring followers. We’re recruiting the ones who disrupt, provoke and refuse to fail. Step 10 is ancient history. We’re already at step 30 – and moving faster than anyone else dares.

• Actively collaborate with team members
• Manage projects independently with competing priorities
• Support and manage the day‑to‑day support of learning programs
• Assist instructor cadre in classroom reservation and set‑up
• Communicate with senior managers to plan, organise, and track the curriculum
• Assist with conducting assessment, surveys and focus groups
• Ability to create and distribute post‑training surveys and evaluations
• Collect, compile and analyse student training data and prepare reports for client
• Candidate should have knowledge of Kirkpatrick's Four Levels of Evaluation
• Identify and support opportunities to expand project scope beyond current deliverable and actively share information about clients' emerging support needs and trends with team members and management

Requirements

• Must have an active TS/SCI with poly
• Bachelor's degree and at least 4+ years of equivalent work experience
• 5+ years working with mission support
• Excellent facilitation skills that engage participants and students
• Manage complex relationships with stakeholders in an environment with short deadlines and high business impact
• Demonstrated experience using office productivity software
• Aptitude for accurate and detail‑oriented work
• Strong customer service skills
• Solid organisational skills, including ability to manage competing priorities for self and others, meet deadlines and exercise good judgement
• Effective interpersonal and communication skills (written and oral) for providing customer service in a diverse academic environment, and for interacting with senior client management, client and adjunct faculty and students
• Well‑developed analytical and problem‑solving skills
• Ability to negotiate fairly and rationally, and exercise sound judgement under time pressure or in emotionally charged situations

Desired

• Instructional Design Certificate
• Experience with the following software: Captivate, Camtasia, Moodle, Articulate 360, Blackboard
• Experience with Tableau data visualisation software
• Experience with DigiLearn or other LMS

Pay Range

$65,650.00 - $118,675.00

About Leidos

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and Benefits

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programmes, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Commitment to Non‑Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.