Instructional Support Center Assistant, CEWD

Anne Arundel Community College; Arnold (MD); On-site; USD 19,320 - 27,517; Part time

Job summary

Anne Arundel Community College is looking for an Instructional Support Center Assistant in Arnold, Maryland. This full-time, temporary role requires an in-person presence. Responsibilities include assisting with student inquiries, managing phone communications, and providing administrative support.

The ideal candidate should have a high school diploma or GED and possess one year of administrative experience. Excellent communication skills and proficiency in word processing and spreadsheets are essential.

Qualifications

• One year of administrative support experience in a business or educational environment.
• Demonstrated ability to utilize standard word processing, spreadsheets, and database systems at an intermediate level.

Responsibilities

• Assist with general student inquiry and registration.
• Assist with the CEWD phone system when calls are transferred.
• Process wait-listed student reports and registrations.
• Process mail for the CEWD Suite.
• Perform other duties as assigned.

Skills

Excellent oral and written communication skills

Customer service skills

Conflict resolution

Intermediate word processing skills

Intermediate spreadsheet skills

Intermediate database skills

Education

High School diploma or GED

Job description

Title: Instructional Support Center Assistant, CEWD

Department: CEWD Operations

Campus Location: Arnold/Main Campus

Salary Range: $17/hr

Work Mode: This position requires a full-time in-person presence on campus or at alternative locations.

Hours Per Week: M‑Th 11:30am‑4:30pm

Position Type: Hourly and Temporary, Non‑Exempt

Position Summary

The Assistant, ISC is responsible for implementation of student engagement efforts through direct community contact and electronic media that directly supports courses, programs, and training delivered by departments in the School of Continuing Education and Workforce Development. The Assistant disseminates information to the general public and students of the Continuing Education and Workforce Development program areas and provides operational support for activities and processes related to public inquiry, students, faculty and staff, database and office systems.

Job Duties and Responsibilities

• Assist with general student inquiry and registration.
• Assist with the CEWD phone system when calls are transferred.
• Process wait‑listed student reports and registrations.
• Process mail for the CEWD Suite.
• Perform other duties as assigned.
• Report to an Assistant Director, Manager, or Director.

Required Qualifications

• High School diploma or GED, required.
• One year of administrative support experience in a business or educational environment.
• Demonstrated ability to utilize standard word processing, spreadsheets, and database systems at an intermediate level.
• Excellent oral, written, and interpersonal communication skills, including a clear telephone manner and superior customer service skills, including conflict resolution.

Equal Opportunity & Diversity Statement

Anne Arundel Community College (AACC) is committed to enriching the educational experience it offers through the diversity of its faculty, administrators, and staff members. The college seeks to recruit and support a broadly diverse team who will contribute to the college's excellence, diversity of viewpoints and experiences, embrace concepts of equity and inclusiveness, and support the equal rights of all people by advancing the understanding and appreciation of differences including age, race, gender, ability, religious convictions, socio-economic status, ethnic heritage, or sexual orientation.

Applicants must be currently authorized to work in the U.S. on a full-time basis. Employment-based visa sponsorship (including H-1B sponsorship) is not available for any position. In the best interest of the College, only individuals who are residents of Maryland or one of the following states will be eligible for employment at the college: Delaware, Pennsylvania, Virginia, West Virginia or the District of Columbia. The college will annually review this restriction and, if appropriate, expand the list of states of employment eligibility.