Instructional Designer-Epic | Full Time

Henry Ford Health; Detroit (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

Henry Ford Health is seeking an Instructional Designer to lead Epic application training across diverse user groups within the HFHS implementation. You will organize and conduct training programs, track progress, and drive improvements in end-user experience.

The role requires Epic certification (or progress toward it) and strong interpersonal skills to manage a team of credentialed trainers. Responsibilities include curriculum design aligned with HFHS workflows, recruitment and coaching of

Qualifications

• Associates Degree or equivalent from a two-year college or technical school required.
• Bachelor’s Degree preferred in education, instructional design, clinical field or equivalent combination of education and experience preferred.
• One to two (1-2) years of experience with specialized information systems in a clinical healthcare environment and/or one to two (1-2) years of clinical/healthcare training experience.
• Three to five (3-5) years of computer related experience preferred in a medical setting.
• Instructional Design experience preferred.
• Experience EMR training/implementation a plus.
• Knowledge of HFHS workflows, policies is beneficial.
• Ability to present scripted training to large groups across diverse audiences.
• Design educational curriculum incorporating workflows and policies.
• Patience and adaptability in challenging classroom situations.

Responsibilities

• Organizes and conducts moderately complex training and educational programs for Epic applications.
• Maintains records of training activities, employee progress, and program effectiveness.
• Provides computer, workflow-based and procedural training and supports operations improvement projects.
• Oversees credentialed trainers within the application area, including recruitment, scheduling, and quality assessments.
• Ensures effective training and high learner engagement across management staff, nurses, medical assistants, and clinicians.

Skills

Epic certification

Instructional design

EMR training

Healthcare IT

Microsoft Office

Education

Associates Degree or equivalent

Bachelor's Degree preferred

1–2 years healthcare information systems experience

3–5 years computer-related experience

Instructional Design experience

Tools

Microsoft Office Suite

Job description

About The Role

The Instructional Designer is an Epic certified instructor responsible for providing successful training to a diversified audience for the HFHS implementation of an electronic healthcare record utilizing the EPIC system of applications. It will require flexible work hours to meet the needs of the user community.

About The Role

The Instructional Designer is an Epic certified instructor responsible for providing successful training to a diversified audience for the HFHS implementation of an electronic healthcare record utilizing the EPIC system of applications. It will require flexible work hours to meet the needs of the user community.

Under general supervision, organizes and conducts moderately complex training and educational programs for Epic application. Maintains records of training activities, employee progress, and program effectiveness. This job is responsible for improving the image and productivity of the application end user experience. Certified candidate will be providing computer, workflow based and procedural training, and completing operations improvement projects. The Instructional Designer will provide management oversight for the credentialed trainers within their application area. This will include assisting with the recruitment and hiring of these individuals, coordinating schedules and tasks and providing quality assessments of their instructional skills and classroom performance. Requires a strong skill set in interpersonal, written and verbal communication. application. Maintains records of training activities, employee progress, and program effectiveness. This job is responsible for improving the image and productivity of the application end user experience. Certified candidate will be providing computer, workflow based and procedural training, and completing operations improvement projects. The Instructional Designer will provide management oversight for the credentialed trainers within their application area. This will include assisting with the recruitment and hiring of these individuals, coordinating schedules and tasks and providing quality assessments of their instructional skills and classroom performance. Requires a strong skill set in interpersonal, written and verbal communication.

EDUCATION/EXPERIENCE REQUIRED: Associate's Degree or equivalent from a two-year college or technical school required. Bachelor's Degree preferred. Bachelor's degree in education, instructional design, clinical field or equivalent combination of education and experience preferred. One to two (1-2) years of experience with specialized information systems in a clinical healthcare environment and/or one to two (1-2) years of clinical/healthcare training experience. Medical Assisting, Nursing, Health Care Administration, Project Management or Information Technology preferred. Three to five (3-5) years of computer related experience required preferably in a medical clinic setting or training in a hospital setting preferred. Instructional Design experiencing preferred. Experience EMR training and/or implementation a plus preferred. Knowledge of HFHS clinical and operational workflows, as well as policy and procedures is beneficial. Ability to consistently present scripted training materials to large groups, and to conduct engaging and effective training sessions to diverse audiences including management staff, nurses, medical assistants, ancillary support staff, physicians, mid-level providers (NP & PA) and others. Ability to design educational curriculum incorporating operational workflows and policies. Well respected by peers and management and viewed as a trusted resource. Patience, with the ability to adapt to challenging classroom situations & personalities. Outstanding customer service, people and organizational skills. Excellence orientation: Constantly looks for ways to improve personal and organizational performance. Ability to maintain a high-level of energy, adaptability and flexibility necessary for this project. Prior knowledge and expertise in either the training and/or implementation of health care information technology solutions. The person needs to be comfortable in the use of Microsoft Office Suite technology, but it is not necessary to be an expert.

CERTIFICATIONS/LICENSURES REQUIRED: Epic certification candidate preferred. Epic certification will be required once hired and needs to be complete within first 90 days or based on first available Epic training.

Education/Experience Required

• Associates Degree or equivalent from a two-year college or technical school required. Bachelor’s Degree preferred.
• Bachelor’s degree in education, instructional design, clinical field or equivalent combination of education and experience preferred.
• One to two (1-2) years of experience with specialized information systems in a clinical healthcare environment and/or one to two (1-2) years of clinical/healthcare training experience.
• Medical Assisting, Nursing, Health Care Administration, Project Management or Information Technology preferred.
• Three to five (3-5) years of computer related experience required preferably in a medical clinic setting or training in a hospital setting preferred.
• Instructional Design experiencing preferred.
• Experience EMR training and/or implementation a plus preferred.
• Knowledge of HFHS clinical and operational workflows, as well as policy and procedures is beneficial.
• Ability to consistently present scripted training materials to large groups, and to conduct engaging and effective training sessions to diverse audiences including management staff, nurses, medical assistants, ancillary support staff, physicians, mid-level providers (NP & PA) and others.
• Ability to design educational curriculum incorporating operational workflows and policies.
• Well respected by peers and management and viewed as a trusted resource.
• Patience, with the ability to adapt to challenging classroom situations & personalities.
• Outstanding customer service, people and organizational skills.
• Excellence orientation: Constantly looks for ways to improve personal and organizational performance.
• Ability to maintain a high-level of energy, adaptability and flexibility necessary for this project.
• Prior knowledge and expertise in either the training and/or implementation of health care information technology solutions. The person needs to be comfortable in the use of Microsoft Office Suite technology, but it is not necessary to be an 'expert'.

Certifications/Licensures Required

• Epic certification candidate preferred.
• Epic certification will be required once hired and needs to be complete within first 90 days or based on first available Epic training.

Additional Information

• Organization: Corporate Services
• Department: HaBITTS
• Shift: Day Job
• Union Code: Not Applicable