Instructional Designer, Clinical Training

hims-and-hers; United States; Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Unlimited PTO

Health benefits

ESPP

401k

Offsite team retreats

Job summary

Hims & Hers is seeking an experienced Instructional Designer, Clinical, to support providers across onboarding and ongoing enablement. You will design learning experiences across eLearning, guidelines, documentation, job aids, assessments and knowledge checks to improve the care journey.

Partner with Care Delivery, Medical Affairs, Product and Quality teams to launch updates, map the provider lifecycle, and report on impact.

Qualifications

• Bachelor's degree in Instructional Design, Educational Technology, Learning & Development, or related field.
• 5+ years of instructional design and e-learning development experience with a proven track record.
• 2-3 years of instructional design in scaling SaaS or B2C environments.
• Ability to distill large quantities of unstructured information into clear learning experiences.
• Strong knowledge of adult learning best practices and applying them.

Responsibilities

• Design best-in-class learning experiences across eLearning, guidelines, documentation, job aids, assessments, and knowledge checks.
• Partner with Care Delivery, Medical Affairs, Product, Category, Clinical Quality, and other teams on launches and updates.
• Measure and report on the impact of learning programs.
• Support senior designers on lifecycle mapping, in-product enablement, and content strategy.
• Lend capacity to customer service training when needed.

Skills

Instructional Design

eLearning Development

Adult Learning

SaaS Experience

Stakeholder Collaboration

Project Management

LMS

Authoring Tools

Education

Bachelor's degree in Instructional Design or related field

Tools

LMS

Authoring tools

Job description

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve.

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works. For information on the company’s outstanding benefits, culture, and its talent‑first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role

As an Instructional Designer, Clinical, you will play a critical role in supporting an exceptional care experience at Hims and Hers. Our providers are the backbone of our care experience. In this role, you’ll draw on your instructional design toolkit to support our providers through the entire lifecycle, from onboarding to ongoing enablement. You’ll be a great fit for this role if you have a curious mindset and an objectives‑first, impact‑informed approach to instructional design. We’re looking for someone who can deeply understand the needs of our providers, partner effectively with a range of stakeholders, and deliver high‑quality learning experiences across modalities that improve the provider, and therefore the patient, experience.

You Will

• Design best‑in‑class learning experiences across eLearning, clinical guidelines, documentation, job aids, assessments and knowledge checks, and other modalities as projects demand.
• Partner with Care Delivery, Medical Affairs, Product, Category, Clinical Quality, and other teams to support a continuous stream of launches, guideline updates, and provider‑facing communications
• Measure and report on the impact of your work.
• Support the Sr. Instructional Designer on strategic projects, such as lifecycle mapping, in‑product enablement, documentation content strategy, and proofs‑of‑concept for new types of learning experience
• Lend capacity to the customer service training team on an as‑needed basis

You Have

• Bachelor's degree in Instructional Design, Educational Technology, Learning & Development, or related field required (or equivalent experience).
• 5+ years of experience in instructional design and e‑learning development with a proven track record of creating effective learning solutions.
• 2-3 years of instructional design experience in a scaling SaaS or B2C environment
• The ability to distill large quantities of unstructured information into clear, intuitive, and impactful learning experiences.
• Strong working knowledge of adult learning best practices and a track record of applying them
• Facility with standard instructional design tools (Authoring tools, LMS) and a willingness to learn and experiment with new tools.
• A growth mindset. Knowing everything on day 1 matters far less than your posture toward learning and growth.
• Comfort with ambiguity. This role requires someone who is able to work independently to define requirements, create clarity with stakeholders, and press projects forward in low‑information environments.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full‑time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• 401k benefits with employer matching contribution
• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.