Instructional Design Manager, Online Learning

America's Credit Unions; Madison (WI); Hybrid; USD 90,000 - 120,000; Full time

Job summary

America’s Credit Unions in Madison, WI seeks an Instructional Design Manager, Online Learning to lead design, development and refinement of our premier online education ecosystem.

You will set standards for instructional design, promote innovation, and ensure continuous improvement across curricula with a focus on learner engagement and outcomes. Hybrid role with travel as needed.

Qualifications

• Bachelor's degree in Education or related field, or equivalent work experience.
• Course work includes English, adult learning theory, instructional design, communication, graphic design and video production.
• 5+ years creating online educational materials; 3 years as instructional designer; 2 years supervising freelance staff; 2 years' experience with video/audio editing.
• Ability to manage multiple projects with deadlines; strong written and verbal communication; teamwork.
• Experience leading freelance developers.
• Knowledge of adult learning concepts, performance-based training, and usability.
• Proficiency with Windows applications and Office.

Responsibilities

• Design and deliver online content using diverse instructional methods (web-based learning, webinars, videos, self-directed activities).
• Ensure high end-user experience; update content; test across platforms; apply adult learning/evaluation methods.
• Oversee concurrent projects; manage scopes, deliverables, timelines; supervise freelancers; recruit SMEs; negotiate fees.
• Stay current with emerging technologies; integrate them into course design; monitor industry publications.

Skills

Instructional design

Project management

Team leadership

Adult learning theory

Communication skills

Data analytics

Web-based learning

Stakeholder management

Freelance management

Education

Bachelor's degree in Education or related field

Master's degree in Instructional Design or Education Technology

Tools

Articulate Rise

Articulate Storyline

Adobe Captivate

Zoom

Adobe Connect

Sony Sound Forge

xAPI (Tin Can)

SumTotal LMS

Adobe Creative Suite

Video editing software

Audio editing software

Job description

America’s Credit Unions is a leading company in the Financial Services Trade Association sector, known for our advocacy on behalf of all Credit Unions. We fuel our employee’s professional growth at every level, stand committed to the financial well-being of every member and champion the credit union story at every turn.

We are seeking a highly organized and experienced Instructional Design Manager, Online Learning to lead the strategic design, development, and evolution of our premier online education ecosystem. This role is pivotal in leading the design, development, and maintenance of competencies for the curricula. The ideal candidate will play a crucial role in setting instructional design standards, fostering innovation, and promoting continuous improvement in the online learning environments. This position is a Hybrid role based in Madison, WI.

Responsibilities:

• Design and deliver educational content using diverse instructional methods, including web-based/online learning, webinars, videos, and self-directed development activities, adhering to sound curriculum design principles and standards. Ensure a high-quality end-user experience by prioritizing user engagement and satisfaction throughout the instructional design process. Continuously review, revise, and update existing online content, integrating interactive elements to enhance user engagement and improve learning outcomes. Conduct thorough testing of course functionality across all platforms to guarantee a seamless learning experience for end-users. Apply principles and best practices in adult learning, instructional systems design, and evaluation techniques (e.g., Kirkpatrick model) to develop and refine educational programs that effectively meet the needs of learners.
• Monitor and measure satisfaction levels through various feedback channels, including course evaluations, engagement with advisory groups, and market intelligence, to assess the relevance and applicability of courses. Utilize data analytics and evaluation metrics to assess the effectiveness of online courses and instructional strategies and make data-driven decisions to optimize learning outcomes and further organizational objectives.
• Effectively oversees multiple concurrent projects utilizing established project management methodologies. This involves managing project scope, roles, deliverables, and timelines across various departments and stakeholders. Supervise freelance instructional designers, multimedia specialists, and content developers, providing direction, support, and mentorship to foster a collaborative and high-performing work environment. Recruit, hire and review subject matter experts for creation or review of course content, including negotiation of contractor fees.
• Stay current with emerging technologies and tools for online learning, and integrate them into course design to enhance the learning experience. Monitor industry publications and incorporate

Requirements:

• Bachelor's degree with an emphasis in Education, Instructional Design, Learning Technologies and/or Adult Education, or the equivalent work experience.
• Required educational course work includes English, adult learning theory, instructional design theory, communication skills, graphic design, and video production.
• Preferred educational course work includes study in educational technology and computer or asynchronous web-based education.
• 5+ years of experience developing online educational materials to include courses, exams, simulations, micro-learning, and interactive design elements. 3 years of demonstrated experience as an instructional designer designing online training. 2 years of experience supervising freelance online course creation staff. 2 years' experience using video, video editing software, and audio editing software.
• Ability to project manage multiple projects with associated deadlines required. Ability to work well under pressure. Excellent written and verbal communication skills. Strong interpersonal skills, with the ability to work both independently and as part of a team. Experience leading a team of freelance developers. Assigning and managing duties of freelancers.
• Strong experience in instructional design and needs assessment, including a thorough knowledge of adult learning theory. Familiarity with adult learning concepts, industry research and experience with Performance Based training. Ability to design online learning that maximizes learner engagement and usability.
• Mastery of course and course element design programs such as but not limited to Articulate Rise, Articulate Storyline, Adobe Captivate, Zoom, Adobe Connect, or other webinar platforms, and Sony Sound Forge or similar audio editing software is required. Demonstrated experience of streaming audio and video systems required. Demonstrated abilities in teaching and demonstrating to others how to use course creation or other software applications. Knowledge of SCORM and Adobe Creative Suite required; SumTotal LMS or other LMS providers, xAPI(Tin Can) experience preferred.
• Proficiency of Microsoft Windows based applications and Office is also required.
• Ability to travel up to 10 days per year.

America’s Credit Unions is committed to fostering an inclusive work environment that celebrates the unique perspectives of its employees, while cultivating a culture that generates curiosity and understanding of each other and promotes an equitable outcome for everyone. We strive to create an environment where we celebrate our differences by treating each other with respect, listening to different perspectives and creating a workplace where your authentic self belongs and thrives while supporting our communities.