Instructional Design

Suncoast-Credit-Union; Tampa (FL); Hybrid; USD 64,000 - 90,000; Full time

Benefits offered by this job

Bonus program up to 12%

401K matching up to 8%

Retirement planning

Employee loan discounts

Flex Spending Accounts

Paid holidays

Paid time off

Paid parental leave

Degree assistance up to $5,000 peryear

Job summary

Suncoast Credit Union is seeking an Instructional Designer to create engaging blended learning experiences using eLearning, video, and live facilitation. You will support the LMS, maintain course accuracy, and collaborate with partners across the organization to ensure programs meet business goals.

The role emphasizes needs analysis, mature design standards, and ongoing content updates in a hybrid, full-time environment in Tampa, FL.

Qualifications

• Bachelor’s degree in education, instructional design, or related field.
• Minimum of 3 years of instructional design experience.
• Ability to manage multiple priorities to meet deadlines.
• Accurate, detail-oriented, and organized with task management.
• Strong communication and regulatory/compliance understanding.
• Familiarity with credit union products and policies.

Responsibilities

• Design and develop blended learning materials including eLearning, guides, videos, and job aids.
• Apply adult learning theory and performance-based approaches to learning solutions.
• Participate in needs assessments to design curriculum and architecture.
• Collaborate with Employee Experience partners on style guides and standards.
• Ensure deliverables align with business goals and learner needs.
• Facilitate instructor-led training sessions (virtual or in-person).
• Provide post-session feedback on learner performance and program improvements.
• Support pilot classes and rollout refinements with stakeholders.
• Communicate with SMEs, partners, and L&D colleagues throughout the process.
• Provide coaching to Instructional Designers and facilitators.
• Share curriculum updates with leadership and partners.
• Maintain knowledge of trends, laws, and issues; attend educational events.

Skills

Instructional design

Needs assessment

Communication

Regulatory knowledge

Education

Bachelor’s degree in education or instructional design

Tools

LMS

Job description

Overview

Compensation: $64000 to $90000 based on experience and credentials

Location Type: Hybrid

Position Type: Full Time

Schedule: Monday through Friday 8:00 AM - 5:00 PM

The Instructional Designer creates effective and engaging blended learning experiences through cross‑media instructional design, including eLearning, video, technical writing, and live facilitation. This role facilitates in‑person and virtual classes, evaluates the effectiveness of learning programs, and ensures training content remains accurate, relevant, and aligned with organizational needs. The ID supports the Learning Management System (LMS) by adding classes, uploading content, and maintaining course accuracy, while collaborating with business partners, facilitators, and stakeholders across the organization.

Responsibilities

• Design and develop blended learning materials, including eLearning modules, facilitator guides, participant guides, job aids, videos, simulations, microlearning, and print resources
• Apply adult learning theory, instructional design methodology, and performance-based approaches to create engaging learning solutions
• Participate in needs assessments to design role‑specific curriculum and high‑level learning architecture
• Collaborate with the Employee Experience Business Partners to create and maintain style guides, templates, and design standards for Internal support opperations content and presentations
• Ensure all deliverables align with business goals, learner needs, and organizational standards
• Facilitate instructor‑led training sessions (virtual and/or in‑person) for employees at various levels
• Provide post‑session feedback on learner performance, curriculum effectiveness, and opportunities for program improvement
• Support pilot classes and new training rollouts by gathering learner insights and partnering with stakeholders on refinements
• Communicate effectively with business partners, subject matter experts, and L&D colleagues throughout the design and facilitation process
• Provide coaching and support to Instructional Designers, facilitators, and L&D specialists within the team framework
• Share curriculum updates and program insights clearly and proactively with leadership and collaborative partners
• Maintain knowledge and understanding of current trends, laws, and issues affecting the area of expertise
• Attend educational events to increase professional knowledge
• Complete annual compliance and info security training to understand employees' role in maintaining effective compliance and security programs

Qualifications

• Bachelor’s degree in education, instructional design, or a related field (A comparable combination of work experience and training may be substituted for education requirements.)
• Minimum of 3 years of experience in instructional design or learning content development
• Ability to prioritize tasks by effectively managing competing and changing priorities to meet deadlines
• Accurate, detail-oriented, and organized with task management
• Ability to analyze and resolve difficult and often complex problems or situations
• Strong written, verbal, and interpersonal communication skills to interact effectively with members, staff, vendors, and government regulators
• Strong knowledge and understanding of credit union products, services, policies, and procedures
• Strong knowledge and understanding of regulatory compliance
• Strong knowledge and understanding of credit union computer systems and software applications required to perform job duties

Benefits

• Financial Well-Being: Bonus Program up to 12%, 401K Matching up to 8%, Retirement Planning, Pay Increases based on Competency, Employee Loan Discounts, Flex Spending Accounts
• Wellness: Medical Coverage, Dental and Vision Coverage, Access to 4,000+ Gyms, Mental Health Resources, PTO Wellness Days, Short Term and Long Term Disability Coverage
• Work-Life Balance: 11 Paid Holidays, 3 weeks of Paid Time Off, 4 weeks of Paid Parental Leave, Birthday PTO
• Community Involvement: Paid Volunteer Hours
• Growth: Degree Assistance up to $5,000 per year

For more information, including additional benefits, please visit our benefits website at https://careers.suncoastcreditunion.com/benefits

Company Overview

#LOVEWORK! Employees flourish in an inclusive culture celebrating growth and prioritizing the community. For more information, please visit our careers site at https://careers.suncoastcreditunion.com/