Institutional Trust Officer II

PNC; Pennsylvania; Hybrid; USD 64,000 - 106,000; Full time

Job summary

PNC is seeking an Institutional Trust Officer II to manage day‑to‑day client administration for trusts and retirement plans, based remotely in Pennsylvania or Ohio. The role requires handling complex accounts, ensuring fiduciary compliance, and delivering broad client services to grow the book of business.

Ideal candidates have a university degree and 3+ years of related experience, with strong knowledge of fiduciary regulations and client service excellence.

Qualifications

• Requires university/college degree and 3+ years of relevant industry experience.
• Bachelor's degree required; certifications are not specified.
• Experience with fiduciary duties and regulatory compliance is preferred.

Responsibilities

• Serve as day‑to‑day contact for client, trust, or retirement plan administrative needs.
• Administer complex accounts ensuring compliance with legal and fiduciary regulations.
• Manage diverse book of business with varying account types.
• Deliver full client services to grow business and enhance client experience.
• Address risk management and resolve legal and compliance issues for assigned accounts.
• Communicate with clients and partners, resolve issues, and seek continuous process improvements.

Skills

Asset Management

Client Relationship Building

Consumer Lending

Credit Risk Analysis

Financial Operations

General Ledger

Process Improvements

Account Management

Accuracy and Attention to Detail

Business Development

Effective Communications

Industry Knowledge

Problem Solving

Regulatory Environment - Financial

Relationship Management

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success.

As an Institutional Trust Officer II within PNC's Institutional Asset Management organization, you will be based remotely in Pennsylvania or Ohio.

As an Institutional Trust Officer (ITO) II, you will serve as the day‑to‑day contact for all administrative needs of the client, trust or retirement plan. The ITO II conducts administrative reviews, communicates administrative and fiduciary issues to the client and to appropriate committees within PNC, reviews and implements transaction processing and responds to client inquiries. The ITO II assists clients in meeting their regulatory and other obligations by providing updated documents and/or amendments (if applicable), tax information and other materials, depending upon PNC's responsibilities and the client's needs.

This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home‑based workspace. Occasional in‑office participation may be required based on business needs.

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Services clients through the execution of the terms of any document in which PNC serves as trustee, executor, agent, or custodian.

Administers more complex accounts and ensures compliance with all legal and fiduciary regulations, and policies and procedures.

Manages and or oversees a diverse book of business with varying account types.

Delivers the full breadth of client services in order to grow the business and assure the highest level of client experience. Administers assigned accounts in accordance with documents, state and federal regulations, policy and procedure.

Handles risk management and the resolution of legal and compliance‑related issues for assigned accounts.

Communicates with clients and business partners, solves problems and escalates anticipated or known client issues/concerns. Responsible for identifying continuous process improvement.

Maintains and retains assets under management or under administration, by educating clients on available tools and resources through working with clients, beneficiaries and gatekeepers. Meets regularly with clients both on and/or off bank premises to maintain relationships. Identifies client needs and refers to partners for other bank products and services as sales opportunities. Cultivates a referral network through client relationships.

Works with partners in support of customer communications, technology needs, or presentations and introduces team members to meet client needs for assigned accounts. Prepares and presents appropriate material for management or committee review.

Qualifications

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licenses needed to be successful in this position.

Preferred Skills

• Asset Management
• Client Relationship Building
• Consumer Lending
• Credit Risk Analysis
• Financial Operations
• General Ledger (GL)
• Process Improvements

Competencies

• Account Management
• Accuracy and Attention to Detail
• Business Development
• Effective Communications
• Industry Knowledge
• Problem Solving
• Regulatory Environment - Financial Services
• Relationship Management

Work Experience In line, Roles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education Bachelors

Certifications No Required Certification(s)

Licenses No Required License(s)

Language Assessments No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $63,750.00 - $106,250.00

Salaries may vary based on geographic location, market data and on individual skills, experience, and education.

This role is incentive eli