Institutional Services Specialist

Charles Schwab Inc.; Lone Tree (CO); On-site; USD 70,000 - 90,000; Full time

Job summary

Charles Schwab Corporation is seeking an Institutional Services Specialist to directly support Institutional and Relationship Management teams, providing premier service to clients and referral relationships. You will process and monitor IRA account transactions, coordinate with cross-functional teams, and uphold strict security standards.

The role emphasizes strong communication, attention to detail, and proactive problem solving to improve client experience and drive business results.

Qualifications

• Bachelor's degree or equivalent work experience.
• 6 months to 1 year work experience in financial services or fintech.
• Experience with alternative asset investing or investment processing preferred.
• Experience with custody and maintenance of retirement accounts preferred.
• Proficient in Microsoft Office Suite.

Responsibilities

• Provide high-touch team support as a service.
• Exhibit a basic knowledge regarding products and services offered by Forge Trust.
• Accurately execute cash or securities transactions across multiple platforms.
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the client experience and company initiatives.
• Support client onboarding, relationship management, and business development to manage and grow relationships with our strategic referrers.
• Work collaboratively to deepen client relationships and drive key business results.
• Assist with internal cross-functional improvement projects.
• Respond to team, client, and sponsor inquiries within stated service level agreement.
• Perform verbal investment verification and other custodial duties as needed.
• Review and accurately identify documents.
• Data entry - general account or asset maintenance.
• Proactively elevate anomalies to management.
• Identify and recommend process improvements or security enhancements.
• Perform other operational duties and tasks as assigned.

Skills

Independent organization

Multitask prioritization

Verbal and written communication

Analytical thinking

Team player

Problem solving

Professional demeanour

Detail orientation

Education

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Job description

Your Opportunity

At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us \"challenge the status quo\" and transform the finance industry together.

As an Institutional Services Specialist, you will directly support Institutional and Relationship Management teams, with a focus on assisting in providing premier service to our clients and referral relationships. Direct processing and monitoring of IRA account-related transactions and/or reconciliation. Communicate with internal operational cross-functional teams as well as external parties. Strict adherence to internal and regulatory security standards.

Responsibilities

• Provide high-touch team support as a service
• Exhibit a basic knowledge regarding products and services offered by Forge Trust
• Accurately execute cash or securities transactions across multiple platforms
• Continuously evaluate and identify opportunities to drive process improvements that positively impact the client experience and company initiatives
• Support client onboarding, relationship management, and business development to manage and grow relationships with our strategic referrers
• Work collaboratively to deepen client relationships and drive key business results
• Assist with internal cross-functional improvement projects
• Respond to team, client, and sponsor inquiries within stated service level agreement
• Perform verbal investment verification and other custodial duties as needed
• Review and accurately identify documents
• Data entry - general account or asset maintenance
• Proactively elevate anomalies to management
• Identify and recommend process improvements or security enhancements
• Perform other operational duties and tasks as assigned

What you have

To ensure that we have fulfilled our promise of \"challenging the status quo,\" this role has specific qualifications that successful candidates should have.

Necessary Skills

• Ability to independently organize and complete work as assigned
• Able to multitask and prioritize urgency of duties to be performed
• Strong verbal and written communication skills
• Analytical, big-picture focused
• Ability to work independently and as a team player
• Problem-solving skills an ability to take initiative and adapt
• Professional, personable, self-motivated, organized, and reliable
• Must be detail-oriented, accurate, proactive, and results-driven

Qualifications

• Bachelor's degree or equivalent work experience required
• 6 months -1 year work experience in financial services or fintech required
• Experience with alternative asset investing or investment processing preferred, along with current experience with Forge systems and processes
• Experience with custody and maintenance of retirement accounts preferred
• Proficient in Microsoft Office Suite

In addition to the salary range, this role is also eligible for bonus or incentive opportunities