Institutional Sales Support Associate

Huntington National Bank; Chicago (IL); On-site; USD 70,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Competitive retirement plan

Job summary

Huntington National Bank is seeking an Institutional Broker-Dealer Sales Support Associate in Chicago. The role ensures exceptional service and seamless coordination across clients, sales, operations, and external service providers throughout the account lifecycle.

The position handles onboarding, maintenance, trade support, settlement coordination, and funds movement while contributing to process improvements and scalable client experiences.

Qualifications

• High School Diploma or Equivalent.
• 5+ years of experience within Investments/Financial Services.
• Must obtain within 12 months of hire the FINRA SIE, Series 7 and Series 63.
• 1+ years of client service experience within Investments/Financial Services or related experience.

Responsibilities

• Support the institutional sales team across the trade lifecycle including onboarding, trade support, settlement coordination, and exception management.
• Develop and maintain strong client relationships by delivering excellent client experience.
• Serve as primary point of contact for clients, sales reps, and internal partners; escalate servicing issues as needed.
• Identify, research, analyze, and resolve complex problems with accounts.
• Coordinate onboarding/maintenance documentation for accuracy and completeness.

Skills

Client service

Investments/Financial Services

Education

Bachelor’s Degree

FINRA SIE, Series 7, Series 63

Tools

Pershing NetX360

Bloomberg TOMS

Job description

Description

The Institutional Broker-Dealer Sales Support Associate plays a critical role in delivering exceptional service and operational support to institutional clients and sales representatives. This position serves as a key liaison between clients, sales, operations, trading, and external service providers, ensuring seamless a client experience throughout the account and transaction lifecycle.

This role is responsible for providing day-to-day sales support and coordinating a wide range of client service activities, including client onboarding and maintenance, processing account documentation, supporting and processing trades, facilitating funds movement, responding to client inquiries, and assisting with business development initiatives.

This dynamic role also contributes to special projects that drive process improvements, enhance service delivery, and support a scalable client experience.

• Support the institutional sales team throughout the trade lifecycle, including onboarding, trade support, settlement coordination, and exception management
• Develop and maintain strong, trusted client relationships by delivering exceptional client experience
• Serve as primary point of contact for clients, sales representatives, and internal partners. May act as an escalation point for client servicing issues
• Responsible for identifying, researching, analyzing and resolving complex problems withaccounts
• Coordinate and process account onboarding/maintenance documentation and relevant information for accuracy and completeness before submission
• Performs updates and verifies client account information and/or transaction details in relevant systems and ensures compliance with standard regulations and processes
• Delivers scalable, repeatable processes to ensure all client requests have been handled accurately and timely
• Responsible for maintaining a high level of knowledge of products and services, systems and related technology, policies and procedures
• Support Liquidity products onboarding, services, and trading including including system demonstrations, trade and settlement processing
• Collaborate with team members to ensure accurate and timely securities trade and settlement processing
• Facilitate funds movement requests
• Maintain desktop procedures and resources

Basic Qualifications:

• High School Diploma or Equivalent
• 5 or more years of experience within Investments/Financial Services
• Must obtain within 12 months of hire the FINRA SIE, Series 7 and Series 63
• 1 or more years of client service experience within Investments/Financial Services or related experience

Preferred Qualifications:

• Bachelor’s Degree
• At least 1 year of Broker dealer experience
• FINRA SIE, Series 7 and Series 63
• Experience supporting institutional clients within a broker-dealer, capital markets, or investment services environment.
• Experience supporting fixed income, liquidity, or capital markets products.
• Experience with onboarding, account maintenance, trade processing, and settlement activities.
• Knowledge of broker-dealer operations, regulatory requirements, and client servicing practices.
• Experience with Pershing NetX360, Bloomberg TOMS, or similar industry platforms.
• Proven experience in client service, operations, or sales support within financial services
• Detail oriented with exceptional written, verbal and interpersonal communication skills as well as strong organizational skills and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment; adaptive to change
• Strong written, verbal, and interpersonal communication skills.
• Detail-oriented with demonstrated ability to deliver accurate, timely, and high-quality results.
• Proven ability to build strong partnerships with clients and internal stakeholders.

Exempt Status: (Yes= not eligible for overtime pay) ( No = eligible for overtime pay)

Yes

Workplace Type:

Office

Our Approach to Office Workplace Type

Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Compensation Range:

70,000.00 - 140,000.00 Annual

The compensation range represents the anticipated low and high end of the base compensation range for this position. Actual compensation will vary based on various factors including but not limited to location, experience, and education. Colleagues in this position are also eligible to participate in an applicable incentive compensation plan. In addition, Huntington provides a variety of benefits to colleagues, including health insurance coverage, wellness program, life and disability insurance, retirement savings plan, paid leave programs, paid holidays and paid time off (PTO).

Huntington is an Equal Opportunity Employer.

Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.