Institutional Research Manager

The Graduate Center, City University of New York; New York (NY); Hybrid; USD 80,000 - 106,000; Full time

Job summary

The Graduate Center, City University of New York is seeking an Institutional Research Manager / Senior Research Analyst to lead data governance, analytics, and institutional reporting. The role reports to the Director for Institutional Effectiveness and collaborates across admissions, enrollment, retention, and student success metrics.

Hybrid in-person schedule (80% on-site) with responsibilities including extracting data from the data warehouse, building Tableau dashboards, conducting studies,

Qualifications

• Bachelor's degree with six years' relevant experience required.
• Master's degree with coursework in research methodology, statistics, data visualization, and survey methods with at least four years of relevant experience.
• Ph.D. preferred in quantitative, analytical, social science, education, or public policy fields.
• Strong analytical, quantitative, and problem-solving skills with experience in data management, validation, analysis, and interpretation.
• Experience with SQL and statistical analysis software (R).
• Experience developing dashboards and data visualizations using Tableau or similar tools.
• Experience designing and administering surveys with Qualtrics and analyzing survey data.
• Excellent written and verbal communication skills with ability to present findings to leadership.
• Ability to manage multiple priorities and meet deadlines.
• Experience in institutional research and higher education analytics.

Responsibilities

• Extract, clean, validate, and analyze institutional data from the data warehouse and other sources.
• Develop and update reports, dashboards, and visualizations on admissions, enrollment, retention, graduation, and time-to-degree.
• Conduct institutional research studies to inform strategic decisions.
• Maintain documentation for data definitions, reporting methodologies, and business rules.
• Support survey initiatives from development to reporting.
• Communicate findings via reports, presentations, and dashboards for diverse audiences.
• Collaborate with stakeholders to define reporting requirements.
• Manage multiple projects and reporting cycles with strong organization.
• Stay current with research methodologies and analytics tools.
• Perform related duties as assigned.

Skills

SQL

R

Tableau

Qualtrics

Data visualization

Communication skills

Independent worker

Project management

Analytical thinking

Education

Bachelor's Degree

Master's degree

Ph.D. preferred

Tools

SQL

R

Tableau

Qualtrics

Job description

The Office of Institutional Research and Effectiveness, within the Provost's Office of the Graduate Center (GC) of The City University of New York (CUNY), provides leadership in the areas of institutional research, institutional assessment, data governance and analytics, information sharing and communication, and regional accreditation. The Institutional Research Manager / Senior Research Analyst will report to the Director for Institutional Effectiveness.

The Graduate Center is the focal point for advanced teaching and research at CUNY, the nation's largest urban public university. With over 35 doctoral and master’s programs of the highest caliber, the Graduate Center fosters pioneering research and scholarship in the arts and sciences and prepares students for careers in universities and the private, nonprofit, and government sectors. The Graduate Center’s commitment to research and scholarship for the public good is exemplified by its more than 30 centers, institutes, and initiatives, including its Advanced Science Research Center (ASRC), a 200,000 square-foot facility in upper Manhattan, designed to promote collaboration among scientists in five areas of global research and innovation: nanoscience, photonics, structural biology, neuroscience, and environmental sciences.

The Graduate Center (GC) benefits from highly ambitious and diverse students and alumni—who in turn teach hundreds of thousands of undergraduates every year. Through its public programs, the Graduate Center enhances New York City’s intellectual and cultural life.

All full-time and part-time CUNY staff are expected to work in-person at their campus office 80% of their work time. For full-time staff, this is equivalent to 4 out of 5 days of in-person work in one-week period (e.g., 4 days in-person, 1 day remote). This hybrid work schedule is subject to change.

Duties include but are not limited to:

• Extract, clean, validate, and analyze institutional data from the institutional data warehouse and other data sources to produce timely, accurate, and relevant information for administrators, the Graduate Center community, external stakeholders, and reporting agencies.
• Develop and update institutional reports, dashboards, and visualizations related to admissions, enrollment, retention, graduation, time-to-degree, student success, and other key performance indicators.
• Conduct institutional research studies and data analyses to address strategic questions, evaluate initiatives, and support data-informed decision-making.
• Support the maintenance of the institutional data warehouse through routine data updates, quality assurance, and documentation.
• Support institutional survey initiatives, including survey development, administration, analysis, and reporting of results.
• Interpret quantitative and qualitative data and communicate findings through reports, presentations, dashboards, and other formats tailored to diverse audiences.
• Maintain documentation of data definitions, reporting methodologies, business rules, and analytical processes to promote transparency and consistency.
• Collaborate with academic and administrative stakeholders to identify information needs, define reporting requirements, and provide analytical support for institutional effectiveness initiatives.
• Manage multiple projects, reporting cycles, and deadlines while exercising strong organizational skills, attention to detail, and sound judgment.
• Stay current with institutional research methodologies, higher education reporting requirements, survey practices, and analytical tools.
• Perform related duties as assigned.

QUALIFICATIONS

Bachelor's Degree and six years' relevant experience required.

Preferred Qualifications:

• Master's degree with coursework in research methodology, statistical analysis, data visualization, and survey research methods, with at least four years of relevant professional experience.
• Ph.D. preferred in quantitative, analytical, social science, education, public policy, or related fields.
• Demonstrated ability to conduct independent research studies, including research design, data collection, analysis, interpretation, and reporting of findings to support institutional decision-making.
• Strong analytical, quantitative, and problem-solving skills, with experience in data management, validation, analysis, and interpretation.
• Proficiency in SQL and statistical analysis software and tools such as R.
• Experience developing dashboards and data visualizations using Tableau or similar tools.
• Experience designing and administering surveys using Qualtrics, as well as processing and analyzing survey data.
• Excellent written and verbal communication skills, with experience producing reports and presentations for executive leadership and external stakeholders, with the ability to translate complex data into actionable insights.
• Demonstrated ability to work independently, take initiative, and manage multiple priorities and deadlines.
• Strong attention to details and consistent work quality.
• Experience with institutional research, higher education analytics, and student success metrics, including admissions, enrollment, retention, graduation, and time-to-degree analyses.

CUNY TITLE OVERVIEW

Manages College institutional research programs and studies related to the College's mission.

• Develops relevant, timely and accurate institutional information to administrators, the college community, the external community, and external agencies.
• Defines and implements research studies, designing and conducting data analyses and analyzing and interpreting results.
• Researches, develops and recommends policy analyses relevant to anticipated institutional planning, policy, and decision-making needs.
• Participates in college-wide strategic planning, institutional effectiveness and outcomes assessment tasks.
• Respond to data, table and report requests from college constituencies.
• Manage surveys, questionnaires and other data-gathering instruments administered by the Office.
• Manages a library of institutional planning and research documents.
• May consult with faculty and students in the design of databases for research projects
• Performs related duties as assigned.

Job Title Name: Institutional Research Manager

CUNY TITLE

Higher Education Associate

FLSA

Exempt

COMPENSATION AND BENEFITS

$79,874–$105,992/year

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

CLOSING DATE

Open until filled with review of applications to begin on August 24, 2026.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.