Institutional Relationship Manager

Janus Henderson Group; Chicago, Northern (IL, KY); Hybrid; USD 115,000 - 125,000; Full time

Benefits offered by this job

Annual bonus opportunity

Hybrid working

Professional development

Job summary

Janus Henderson Group seeks a client relationship professional to serve North American institutional clients within a team-driven coverage model. You will deliver high-quality experiences across investment excellence, operational excellence, and partnership, while maintaining client data in Salesforce.

You will build relationships, support onboarding and reporting, coordinate meetings, and contribute to retention and growth with cross-functional teams in a hybrid Chicago setting.

Qualifications

• Experience in institutional asset management or client service.
• Strong organization, prioritization, and project management.
• Excellent communication and relationship-building with clients.

Responsibilities

• Serve as a key partner in a team-based coverage model for North American institutional clients delivering a high-quality client experience.
• Build and maintain strong relationships with clients, consultants, custodians, and administrators.
• Coordinate client meetings, scheduling, agenda development and follow-up on actions.
• Support onboarding, reporting requirements, and cross-functional issue resolution.
• Maintain accurate client activity and opportunities in internal systems including Salesforce.
• Contribute to retention and growth initiatives with cross-functional teams.

Skills

Relationship management

CRM systems

Microsoft Office

Project management

Communication skills

Education

CFA designation

Tools

Salesforce

Job description

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A career at Janus Henderson is more than a job, it’s about investing in a brighter future together .

Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service. We will do this by protecting and growing our core business, amplifying our strengths and diversifying where we have the right.

Our Values are key to driving our success, and are at the heart of everything we do:

Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

If our mission, values, and purpose align with your own, we would love to hear from you!

Your opportunity

• Serve as a key partner in a team-based coverage model for North American institutional clients delivering a high-quality client experience defined by our four pillars: investment excellence, operational excellence, consistency, and partnership.
• Build and maintain strong relationships with clients and key external stakeholders, including consultants, custodians, and administrators (some travel may be required to support this)
• Coordinate client meetings, including scheduling, agenda development, preparation of materials, and follow-up on action items.
• Support senior relationship managers, client onboarding, account maintenance, reporting requirements, operational changes, and issue resolution in partnership with cross-functional teams.
• Maintain accurate client activity, relationship information, opportunities, risks, follow-up actions, and business-at-risk information within Salesforce and other internal systems.
• Develop a strong understanding of institutional investors and market trends, effectively communicating insights and positioning JHI strategies and products to clients and internal partners.
• Assist in the preparation and delivery of client presentations, reporting, investment updates, RFPs, RFIs, and due diligence materials.
• In collaboration with senior relationship managers, contribute to client retention and growth initiatives by identifying opportunities, supporting relationship and defense plans, and partnering with investment, sales, and product specialists.
• Support the introduction of appropriate investment content, specialists, and capabilities without compromising the priority of retention and the existing client experience.
• Participate in projects and continuous improvement initiatives that enhance client experience, operational efficiency, and the use of technology and AI-enabled solutions.
• Carry out other duties as assigned

Success in this role comes from strong organization, collaboration, follow-through, sound judgment, and the ability to serve as a trusted support partner while progressively expanding relationship management responsibilities.

What to expect when you join our firm

• Hybrid working and reasonable accommodations
• Excellent Health and Wellbeing benefits including corporate membership to Wellhub
• Paid volunteer time to step away from your desk and into the community
• Support to grow through professional development courses, tuition/qualification reimbursement and more
• Maternal/paternal leave benefits and family services
• Unique employee events and programs including a 14er challenge
• Complimentary beverages, snacks and all employee Happy Hours

Must have skills

• Experience in institutional asset management, relationship management, client service, investment operations, consultant relations, or a related investment-focused environment.
• Strong organizational, prioritization, and project management skills, with the ability to manage multiple competing priorities.
• Excellent written and verbal communication skills, with the ability to build effective relationships with clients and internal stakeholders.
• High attention to detail and a commitment to delivering accurate, timely, and high-quality work.
• Ability to work collaboratively within a team environment, support senior colleagues, take ownership of assigned responsibilities, and elevate issues appropriately.
• Proficiency with CRM systems, reporting tools, and Microsoft Office or similar productivity platforms.
• Foundational understanding of financial markets, investment products, or institutional investment processes.

Nice to have skills

• CFA designation, progress toward the CFA designation, or a willingness to pursue the credential.
• Experience in assisting, or desire to assist, in business development opportunities within investment management or financial services.
• Experience using Salesforce or similar client relationship management platforms.
• Exposure to client reporting, RFP/RFI support, investment presentations, or due diligence processes.

Supervisory responsibilities

• No

Potential for growth

• Regular training
• Continuing education courses

Compensation information

The base salary range for this position is $115,000 - $125,000. This range is estimated for this role. Actual pay may be different. This position will be open through October 15, 2026.

Colorado law requires an estimated closing date for job postings. Please don't be discouraged from applying if you see this date has passed.

At Janus Henderson Investors we’re committed to an inclusive and supportive environment. We believe diversity improves results and we welcome applications from candidates from all backgrounds. Don’t worry if you don’t think you tick every box, we still want to hear from you! We understand everyone has different commitments and while we can’t accommodate every flexible working request, we’re happy to be asked about work flexibility and our hybrid working environment. If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at [e-mail] .

#LI-SW1 #LI-Hybrid

Annual Bonus Opportunity:Position may be eligible to receive an annual discretionary bonus award from the profit pool. The profit pool is funded based on Company profits. Individual bonuses are determined based on Company, department, team and individual performance.

Benefits: Janus Henderson is committed to offering a comprehensive total rewards package to eligible employees that includes; competitive compensation, pension/retirement plans, and various health, wellbeing and lifestyle benefits. To learn more about our offerings please visit the Why Join Us section on the career pagehere .

Janus Henderson Investors is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. All applications are subject to background checks.

Janus Henderson (including its subsidiaries) will not maintain existing or sponsor new industry registrations or licenses where not supported by an employee’s job functions (as determined by Janus Henderson at its sole discretion).

You should be willing to adhere to the provisions of our Investment Advisory Code of Ethics related to personal securities activities and other disclosure and certification requirements, including past political contributions and political activities. Applicants’ past political contributions or activity may impact applicants’ eligibility for this position.

You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.