Installer/Trainer Full Time (Bilingual)

CaptionCall; Ocala (FL); On-site; USD 17,000 - 28,000; Part time

Job summary

Sorenson Communications is seeking an Installer/Trainer to support CaptionCall customers in home settings. The role focuses on hands-on installation, training customers on phone usage, and promoting CaptionCall services.

It offers a flexible, part-time schedule and potential career growth, with travel up to 25% to serve customers and events. The candidate should have basic computer knowledge, sales experience, and prior work in hearing health, with comfort working with seniors and delivering

Qualifications

• Basic computer knowledge
• Sales experience
• Experience working in the hearing health field
• Experience working with senior citizens
• Excellent customer service

Responsibilities

• Install and troubleshoot CaptionCall phones
• Train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend trade shows and other corporate events as assigned
• Recruit and refer Installer/Trainer candidates to aid local installations and events
• Complete service calls and maintain customer records
• Submit invoices and feedback on customer interactions
• Maintain inventory of equipment and supplies

Job description

Job Summary

Help make a difference! CaptionCall is looking for a caring, customer service oriented Installer/Trainer with a passion for helping people with hearing loss communicate with the world! This hands-on position has the privilege of individually training our customers on how to enrich their lives using the CaptionCall phone. This individual must enjoy working with a variety of people in their homes. The schedule is flexible and it’s the perfect position for people who like to work independently. This is a part-time position with potential for career growth and advancement.

Essential Duties and Responsibilities

• Install and troubleshoot CaptionCall phones
• Courteously train customers on how to use the phone and its features
• Promote the CaptionCall service
• Create lead generation activities and generate referrals
• Attend and participate in trade shows and other corporate events as assigned
• Guide other CaptionCall activities and make recommendations for expanding the breadth and reach of the business
• Recruit and refer potential Installer/Trainer candidates to aid and support local installations and events
• Complete service calls as assigned
• Accurately maintain customer records
• Complete required reports and submit invoices and feedback on customer interactions
• Retrieve and clean phones of former customers
• Maintain adequate inventory of equipment and supplies in order to service customers
• Adapt to new responsibilities as necessary
• Other duties as assigned

Supervisory Responsibility

This position has no supervisory responsibilities.

Travel Requirements

Travel Requirements: Less than 25%

Education

Minimum:

• High School Diploma or GED

Experience

Minimum Years of Experience:

• Basic computer knowledge and experience
• Sales experience
• Experience working in the hearing health field
• Experience working with senior citizens

Knowledge, Skills, and Abilities

• Provide excellent customer service
• Ability to effectively communicate in English through reading, writing, speaking and listening
• Ability to work evenings and weekends as needed
• Ability to drive and travel via air as needed
• Ability to tailor to unique needs of individual customers
• Must be reliable, organized and punctual

Working Conditions and Physical Requirements

• Able to sit/ stand for a long period of time in an office environment
• Dexterity of hands and fingers to operate a computer keyboard, mouse, tools, and to handle other computer components
• Regular and predictable attendance required.

Disclaimer

This position has access to highly confidential, sensitive information relating to the employees, customers, and technologies of Sorenson Communications. It is essential that applicant possess the requisite integrity to maintain the information in strictest confidence.

Company Summary

Our Mission...Leveraging the Power of Language, we connect lives and enrich the human experience.

Our Vision...To provide global language services that expand opportunities, nurture belonging, and empower the world to connect beyond words.

As one of the world's leading language services providers, Sorenson combines patented technology with human-centric solutions. We strive to increase accessibility and inclusion through communication solutions for all: call captioning and video relay services, over-video and in-person sign language and spoken language interpreting, translation, real-time captioning, and post-production language services. Sorenson's impact vision and plan extends to enhancing generational wealth and inclusive workplaces for our employees and the communities we serve.

We achieve great things together working "The Sorenson Way" with our employee values: Customer First, Can-Do Attitude, Collective Action, Growth Mindset, Ownership, and Connect Direct.

Equal Employment Opportunity: Sorenson Communications is an EOE, Disability/Age Employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities