Installer Service Specialist

O'Reilly Auto Parts; Altavista (VA); On-site; USD 17,591 - 25,347; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, & vision insurance

Tuition educational assistance

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an Installer Service Specialist in Virginia to manage daily operations at the installer counter, ensuring timely deliveries and superior customer service. Ideal candidates have a strong mechanical background and excellent communication skills.

This role involves working closely with professional customers and installers, accurately processing orders, and maintaining delivery vehicles.

Competitive wages, paid time off, and comprehensive benefits are part of the total compensation package.

Qualifications

• Strong background in mechanics.
• Above average communication skills.
• Hands-on knowledge of automotive repairs.

Responsibilities

• Develop sales relationships with installers/professional customers.
• Take customer orders accurately over the phone and online.
• Ensure delivery vehicles are maintained according to company standards.
• Conduct daily vehicle inspections and maintain records.
• Provide superior service with Sales Specialists.
• Ensure product/merchandise billing before customer exits.
• Manage warranty returns and audits.
• Assist with customer labor claims.
• Perform backroom duties as needed.

Skills

Strong background in mechanics

Above average communication skills

Hands-on knowledge of automotive repairs

Fluency in multiple languages

Job description

Compensation Pay Range

$12.77 - $18.40

The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Installer Service Specialist is an experienced and technical parts specialist who services the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Work with installers/professional customers to develop sales relationships.
• Quickly and accurately take customer orders over the phone and online, invoice customer orders, direct efforts to accurately pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders in a consistent and timely manner.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, accurate and daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Assist on front counter as needed and, on the retail counter as needed.
• Help with backroom duties, i.e., auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, making sure they are processed quickly and efficiently.
• All other duties as assigned.

Skills / Education / Knowledge / Experience / Abilities

Required:

• Strong background in mechanics.
• Above average communication skills.

Desired Skills

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish is highly desired).

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting day one.
• Medical, dental, & vision insurance with optional flexible spending account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal‑opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics), or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.