Installer Service Specialist

O'Reilly Auto Parts; Colorado Springs (CO); On-site; USD 20,884 - 30,307; Full time

Benefits offered by this job

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical, dental, and vision insurance

Tuition assistance programs

Career growth opportunities

Job summary

O'Reilly Auto Parts is seeking an experienced Installer Service Specialist in Colorado Springs, CO. This role involves serving professional customers, overseeing order deliveries, and ensuring customer satisfaction. Ideal candidates will have a strong background in mechanics and effective communication skills. Bilingual abilities, especially in Spanish, are highly desirable.

The position offers competitive wages, paid time off, and a comprehensive benefits package including medical, dental, and stock purchase plan. Join us to build a rewarding career!

Qualifications

• Experience in automotive repairs is a plus.
• Fluency in multiple languages, especially Spanish, is highly desired.

Responsibilities

• Develop sales relationships with installers and professional customers.
• Take customer orders and ensure accurate deliveries.
• Maintain delivery vehicles per company standards.
• Assist with various duties at front and back counters.

Skills

Strong background in mechanics

Above average communication skills

Job description

Compensation Pay Range $15.16 - $22.00. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance bonuses or premiums which may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

The Installer Service Specialist is an experienced and technical parts specialist who serves the needs of professional customers through the store’s installer counter. This position will oversee and direct the daily activity of the delivery specialist to ensure customers receive accurate and timely order deliveries.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Work with installers and professional customers to develop sales relationships.
• Take customer orders over the phone and online, invoice orders, pick and stage parts for delivery, and route delivery specialists to ensure customers receive their orders consistently and timely.
• Ensure delivery vehicles are serviced and maintained according to company standards.
• Ensure that all vehicle inspections are completed on time, are accurate, and that daily mileages are entered into the delivery fleet management devices.
• Work with Sales Specialists/Territory Sales Managers to provide superior service to professional customers.
• Verify all product/merchandise, including warranty parts and cores, are billed before customers leave the store.
• Ensure customers’ new core and warranty returns are picked up and credited in a timely manner.
• Audit customer returns for warranty abuse and ensure all returns are labeled correctly.
• Assist on the front counter and retail counter as needed.
• Help with backroom duties, including auto-load, returns, stock, etc., as needed.
• Assist with customer labor claims, ensuring they are processed quickly and efficiently.
• Perform all other duties as assigned.

Skills, Education, Knowledge, Experience, Abilities

Required:

• Strong background in mechanics.
• Above average communication skills.

Desired:

• Hands‑on knowledge of automotive repairs.
• ASE Certification.
• Fluency in multiple languages (Spanish highly desired).

Total Compensation Package

• Competitive wages and paid time off.
• Stock purchase plan and 401(k) with employer contributions starting day one.
• Medical, dental, and vision insurance with optional flexible spending account (FSA).
• Team member health and wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O'Reilly Auto Parts is an equal opportunity employer.

The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to [e-mail] or call [phone] option 1, and provide your requested accommodation and position details.