Installer Service Manager

O'Reilly Auto Parts; Pahoa (HI); On-site; USD 22,000 - 34,000; Full time

Job summary

O'Reilly Auto Parts is seeking an experienced installer service supervisor in Hawaii to maximize installer sales and oversee the installer counter. You will coordinate staffing with the store manager for installer service staff and delivery personnel, and help recruit top talent.

The role emphasizes strong customer service and efficient delivery routing. Bilingual candidates are encouraged; ASE certification is a plus.

Qualifications

• Strong background in automotive mechanics and parts sales.
• Good communication skills and customer service focus.

Responsibilities

• Maximize installer sales and lead installer service counter.
• Direct activities of all team members at installer counter to ensure top service.
• Coordinate staffing with store manager for ISSs, delivery specialists and support personnel.
• Assist in recruiting tasks: scheduling, interviews, and selecting qualified team members.
• Ensure delivery routes are efficient to maximize service and minimize costs.
• Handle commercial customer complaints professionally and promptly.
• Ensure vehicle inspections and asset records are up to date.
• Monitor inventory discrepancies and coordinate with management to resolve them.
• Oversee installer counter to provide excellent customer service alongside sales staff.
• Ensure warranty parts and cores are billed and properly staged.
• Process returns and credits promptly; audit for warranty abuse.

Skills

Lead technical parts specialist

Mechanics background

Communication skills

Spanish language

Education

ASE Certification

Job description

Compensation Pay Range

$16.00 - $25.00
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual, quarterly performance, or premiums may be paid in amounts ranging per hour in specific circumstances. Premiums may be based on schedule, facility, season, or specific work performed. Multiple premiums may apply if applicable criteria are met.

Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service.

Bilingual candidates encouraged to apply.

Essential Job Functions

• Responsible for maximizing installer sales, focusing on market entitlement.
• Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service.
• Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel.
• Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.
• Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses.
• Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner.
• Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system.
• Works with ISS and store management team to make sure all inventory discrepancies are reported and corrected promptly.
• Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable.)
• Makes sure orders, including warranty parts and cores are billed before they leave the store and staged properly.
• Ensures customers’ new, core and warranty returns are picked up and credited in a timely manner.
• Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly.
• Works with store manager and credit department to assist with collection of past due accounts.
• Provides input to store manager, regarding ISS and delivery specialist performance evaluations.
• Utilizes all relevant company training programs, ensuring all team members under his or her supervision has completed required training courses.
• Completes routine MVR and driver's license audits on delivery specialists.

Skills/Education/Knowledge/Experience/Abilities

Required:

• Leading technical parts specialist, good background in mechanics
• Above average communication skills

Desired

• Hands-on knowledge of automotive repairs
• ASE Certification
• Fluency in multiple languages (Spanish is highly desired)

Total Compensation Package

• Competitive Wages & Paid Time Off
• Stock Purchase Plan & 401k with Employer Contributions Starting Day One
• Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)
• Team Member Health/Wellbeing Programs
• Tuition Educational Assistance Programs
• Opportunities for Career Growth

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to: [e-mail] or call [phone] option 1, and provide your requested accommodation, and position details.