Installer Service Manager

O'Reilly Automotive Stores; Conway (NH); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Competitive wages

Paid time off

401k with employer contributions

Medical, dental, and vision insurance

Tuition assistance

Career growth opportunities

Job summary

O’Reilly Auto Parts is seeking an experienced and technical parts specialist to oversee the installer service counter and related staff. The role emphasizes delivering high levels of customer service while coordinating with the store team to manage staffing and bottlenecks.

The position requires hands-on automotive repair knowledge, ASE certification, and bilingual abilities (Spanish highly desired). Candidates should be prepared to support recruiting activities and ensure efficient delivery

Qualifications

• Leading technical parts specialist with strong mechanical background.
• Hands-on knowledge of automotive repairs.
• ASE Certification or equivalent credentials.
• Fluency in multiple languages, especially Spanish.

Responsibilities

• Directs activities of team members at installer service counter to ensure top customer service.
• Work with store manager to staff ISSs, delivery specialists and support personnel.
• Assist in recruiting tasks, schedule and conduct interviews, evaluate candidates and collaborate with management.
• Ensure delivery specialists are routed efficiently to maximize service and minimize costs.
• Handle commercial customer complaints in a friendly and effective manner.
• Ensure delivery vehicles are serviced per company standards and log daily mileages.
• Resolve inventory discrepancies with ISS and store management promptly.
• Oversee installer counter to service commercial accounts with sales support.

Skills

Tech parts leadership

Mechanics knowledge

Auto repairs

ASE Certification

Spanish language

Job description

Experienced and technical parts specialist who oversees and participates in all aspects of installer counter sales and service.

Bilingual candidates encouraged to apply.

ESSENTIAL JOB FUNCTIONS

Directs activities of all team members assigned to installer service counter, to ensure highest level of customer service.

Work with the store manager to ensure proper staffing of ISSs, delivery specialists and support personnel.

Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members.

Ensures delivery specialists are routed in an efficient manner, maximizing customer service, while minimizing expenses.

Works to ensure all commercial customer complaints are handled in a friendly, efficient and satisfactory manner.

Ensures delivery vehicles are serviced and maintained according to company standards. Makes sure that all quarterly vehicle inspections are completed on time, accurately and daily mileages are entered into the asset management system.

Works with ISS and store management team to make sure all inventory discrepancies are reported and corrected promptly.

Oversees installer counter to provide commercial accounts with excellent customer service, working as a team with the sales specialist and territory sales manager (if applicable.)

Makes sure orders, including warranty parts and cores are billed before they leave the store and staged properly.

Ensures customers’ new, core and warranty returns are picked up and credited in a timely manner.

Audits installer returns for warranty abuse and make sure all returns are tagged/labeled correctly.

Works with store manager and credit department to assist with collection of past due accounts.

Provides input to store manager, regarding ISS and delivery specialist performance evaluations.

Utilizes all relevant company training programs, ensuring all team members under his or her supervision has completed required training courses.

Completes routine MVR and driver's license audits on delivery specialists.

SKILLS/EDUCATION/KNOWLEDGE/EXPERIENCE/ABILITIES

Required:

Leading technical parts specialist, good background in mechanics

Hands-on knowledge of automotive repairs

ASE Certification

Fluency in multiple languages (Spanish is highly desired)

O’Reilly Auto Parts has a proven track record of growth and stability. O’Reilly is full of successful career stories and believes in a strong promote-from-within philosophy, encouraging you to grow your career along with the organization.

Total Compensation Package:

Competitive Wages & Paid Time Off

Stock Purchase Plan & 401k with Employer Contributions Starting Day One

Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA)

Tuition Educational Assistance Programs

Opportunities for Career Growth

O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions,) age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable.