Installer IV

2240 Service Experts Heating & AC LLC; United States; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Training opportunities

Career development

Paid time off

Holiday pay

Job summary

Service Experts Heating & Air Conditioning is seeking a Lead Installer for residential and light commercial HVAC installations in Henrico, VA. You will manage install tasks, supervise field work, and promote company services, ensuring safety and quality throughout the project.

You will train fellow installers, perform site planning, and maintain professional, compliant operations with strong customer communication and problem resolution.

Qualifications

• High school diploma or GED with HVAC training and 5+ years of experience.
• Must have valid licensing or certification as required by laws for the work area.
• EPA and safety certifications required.

Responsibilities

• Install HVAC equipment and accessories in customers' homes under supervision.
• Design, fabricate, and install ducts and fittings.
• Perform start-ups and system balancing; ensure customer satisfaction.

Skills

HVAC installation

Customer communication

Training others

Site supervision

Time management

Safety compliance

Education

High school diploma or GED with HVAC training

Licensing/certifications as required by law

EPA certifications

Tools

Duct fabrication

Wiring diagrams

Start-up/balancing of systems

Job description

Position Title

Lead Installer (Residential/Light Commercial)

Location

Eveready Service Experts, 8033 Kimway Dr. Ste B, Henrico, VA 23228

Position Summary

Responsible for the complete and satisfactory installation of residential and/or light commercial HVAC equipment and accessories. Communicates with customers to answer questions, resolve problems, and ensures complete customer satisfaction. Promotes products and services to customers. Trains other installers, performs install work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager.

Key Responsibilities

• Install HVAC equipment and accessories in the customer’s home under the direction of the Field Supervisor or General Manager.
• Install heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacturer specifications; perform limited diagnostics as needed.
• Design, fabricate, and install various ducts and duct fittings as required.
• Perform start‑ups on air conditioning and heating systems and other components.
• Deliver excellent customer service and sustain high levels of customer satisfaction.
• Promote products and services to the customer and call Sales and Service Coordinator with specifics on replacement product sales leads generated from customer service visits.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensure company property, vehicles, and tools are properly used, maintained, and accounted for.
• Complete all paperwork neatly, accurately, thoroughly, and timely; collect payment from customer.
• Represent the company professionally, honestly, and ethically in all business matters and concerns.
• Maintain a clean and neat installation vehicle in accordance with the company’s professional image.
• Follow standard procedures and processes, properly stock the vehicle, return defective warranty parts to branch, and order/replenish vehicle stock as needed; may be responsible for completing material requisition forms and related administrative activities.
• Assist the Field Supervisor or General Manager with site supervision, planning, and estimating.
• Assist with completing quality audits on selected installations to ensure superior performance, quality, and customer satisfaction.
• Train other installers in technical skills and company procedures, as assigned.
• Perform similar or other duties as needed or assigned.

Health & Safety Roles and Responsibilities

• Report any unsafe acts, conditions, and hazards to the direct supervisor/manager immediately.
• Report any contravention of legislation or company policy, procedure or program to the direct supervisor/manager immediately.
• Correct substandard acts or conditions within your area of control.
• Use and maintain appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s).
• Never remove or render ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
• Comply with the general rules as prescribed by company program(s) procedure(s).
• Operate devices or equipment as prescribed by company program(s) or procedure(s).
• Participate in any safety initiatives, teams, or committees.
• Report all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provide input on developing safety initiatives and plans to eliminate exposure that could cause accidents.
• Do not perform any act that may endanger the safety or well‑being of others.
• Do not engage in any pranks, contests, or rough boisterous behavior.
• Work in compliance with applicable legislative requirements.

Qualifications

• High school diploma or GED with additional training and 5+ years’ experience in HVAC; technical training certification required.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• EPA and safety certifications required.
• Proficient in the fundamentals of the operational functionality of heating, air conditioning, and ventilation equipment as well as related accessories.
• Advanced skills at installing heating, air conditioning, and ventilation equipment and related accessories.
• Proficient in the layout and installation requirements of duct work and duct fittings.
• Advanced mechanical aptitude and ability to operate all necessary tools and equipment.
• Advanced skills at reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on HVAC equipment.
• Proficient at properly starting up and balancing airflow, and aligning belts and pulleys on all systems with little to no supervision.
• Advanced skills installing electronic air cleaners, refrigeration systems, hot water systems, steam boiler systems, humidifiers, and related equipment with little to no supervision.
• Ability to calculate heat gain and loss on buildings using approved methods.
• Effective communication skills to resolve customer issues, complaints, or concerns.
• Effective and efficient time‑management and organizational skills.
• Valid driver's license with an acceptable driving record.
• Available to work flexible hours and on‑call shifts as needed.
• Ability to stand and walk, climb ladders and attic stairs, and maneuver in attics, basements, and crawl spaces to access HVAC units; ability to continually climb, balance, stoop, kneel, crouch or crawl.
• Ability to work in a variety of environmental conditions, including hot, cold, outdoor, indoor, dry, humid, slippery surfaces, heights, and congested areas.
• Ability to safely climb 300lb load‑capacity rated ladders with a 30lb tool belt.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75pounds and lift and carry items weighing up to 50pounds.

Benefits

• Competitive pay with incentive opportunities.
• Paid time off and company holiday pay.
• Medical, dental, and vision insurance programs.
• 401(k) retirement savings plan with company matching contributions.
• Life insurance and disability insurance options.
• Supplemental benefit programs.
• World‑class training opportunities through the Experts University.
• Career development opportunities.

Equal‑Opportunity Statement

Service Experts Heating & Air Conditioning is an equal‑opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The job description is not intended to be a complete list of all responsibilities, duties, or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts. Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [e-mail].