Installations Specialist United States - Remote

Gomotive; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Paid time off and sick leave

401(k) retirement plan

Disability and life insurance

Job summary

Motive is seeking a skilled Installation Specialist to install, maintain, and repair telematics devices in customer vehicles across diverse fleets.

This role combines hands-on technical work with customer interaction and project coordination. Frequent travel is required (50–75%), with on-site leadership for strategic deployments and remote support as needed.

Qualifications

• Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
• Knowledge of vehicle wiring and electrical systems; ability to interpret wiring diagrams.
• Valid driver's license and clean driving record.
• Able to lift up to 50 lbs and perform physical tasks.

Responsibilities

• Install Motive product suite (gateways, AI cameras, accessories) in various vehicles and assets.
• Provide on-site training, support pilots, manage RMAs, and lead deployments.
• Oversee installation projects, perform on-site quality checks of third-party installers, and review documentation for best practices.
• Collaborate with Field Engineering to feed back field experiences for product improvements.
• Create installation guides for specialty configurations and customer requests.
• Provide remote assistance to third-party installers with questions or issues.
• Manage review and resolution of escalated technical issues to ensure positive outcomes.

Skills

IoT device installation

Automotive electrical systems

Customer training

Wiring diagrams

Remote troubleshooting

Project management

Physical task endurance

Education

High school diploma or equivalent

Job description

Motive empowers the people who run physical operations with tools to make their work safer, more productive, and more profitable. For the first time ever, safety, operations and finance teams can manage their drivers, vehicles, equipment, and fleet related spend in a single system. Combined with industry leading AI, the Motive platform gives you complete visibility and control, and significantly reduces manual workloads by automating and simplifying tasks.

Motive serves nearly 100,000 customers – from Fortune 500 enterprises to small businesses – across a wide range of industries, including transportation and logistics, construction, energy, field service, manufacturing, agriculture, food and beverage, retail, and the public sector.

Motive is seeking a skilled installer to join our team. As an Installation Specialist, you will be responsible for the installation, maintenance, and repair of telematics devices within customer vehicles, ensuring high-quality workmanship and customer satisfaction. This role offers a unique mix of hands-on technical work, customer interaction, and strategic project management, perfect for those passionate about technology's role in operational improvement.

The person in this role will be required to travel 50-75% of the time annually.

What You’ll Do:

• Installation and Support: Independently or in collaboration with third-party installers, perform installations of Motive's product suite, comprising gateways, AI cameras, and accessories, across various vehicles and assets.
• Customer Engagement: Conduct on-site customer training, support trials/pilots, manage RMAs, and serve as the Lead onsite presence for strategic customer deployments.
• Quality Assurance and Improvement: Oversee strategic installation projects, perform on-site quality checks of third-party installers, and audit documentation to ensure adherence to best practices.
• Innovation and Feedback: Collaborate closely with the Motive Field Engineering team, leveraging field experiences to inform product enhancements and innovations.
• Guidance and Documentation: Create custom installation guides for specialty configurations or unique customer requests, enhancing the installation process and customer satisfaction.
• Support and Troubleshooting: Provide remote assistance to third-party installers with installation questions or issues.
• Escalation Handling: Manage the review and resolution of escalated technical issues, ensuring a positive outcome for all stakeholders.

What We’re Looking For:

• High school diploma or equivalent.
• Extensive experience in technical equipment installation, service, and repair, particularly in automotive or related industries.
• Comprehensive knowledge of vehicle wiring and electrical systems, and proficiency in interpreting technical documentation and wiring diagrams.
• Valid driver's license and clean driving record.
• Must be able to lift and move objects up to 50 lbs.
• Ability to perform physical tasks, such as lifting equipment, climbing ladders, and working in confined spaces.
• Demonstrated expertise in installing IoT devices and aftermarket electronics at scale, preferably in automotive or related industries.
• Strong technical background, with the ability to independently manage complex installations and troubleshoot diverse equipment.
• Excellent communication skills, capable of effectively training customers and collaborating with internal teams.
• Flexibility to travel extensively (at least 50% of the time) and adapt to varying project demands and schedules.
• A commitment to excellence, innovation, and continuous improvement, with a passion for leveraging technology to solve real-world problems.

Pay Transparency

Your compensation may be based on several factors, including education, work experience, and certifications. For certain roles, total compensation may include restricted stock units. Motive offers benefits including health, pharmacy, optical and dental care benefits, paid time off, sick time off, short term and long term disability coverage, life insurance as well as 401k contribution (all benefits are subject to eligibility requirements).

The compensation range for this position will depend on where you reside. Motive uses three geographic zones to determine pay range. For this role, the compensation ranges are:

$65,000 - $75,000 USD

U.S. metropolitan areas: New York City Area and Seattle, WA

Other locations in the United States

United States

Creating a diverse and inclusive workplace is one of Motive's core values. We are an equal opportunity employer and welcome people of different backgrounds, experiences, abilities and perspectives.