Installation Technician- StarGard

Lever, Inc.; La Mesa (CA); On-site; USD 20,000 - 29,000; Full time

Job summary

Protective is seeking an Installer (StarGard) to service dealerships, perform program installations, repairs, and maintenance while diagnosing issues. The role requires driving to multiple locations, ensuring accurate installations, and maintaining documentation of work performed.

Candidates should have a high school diploma or equivalent, a valid license, and prior field service experience. The position offers a competitive hourly wage and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent is required.
• Valid driver’s license and proof of automobile insurance.
• Prior experience as a field service technician.
• Proficient use of tools: Wire Crimper, Wire Stripper, Power Drill, Automotive Multimeter/Voltmeter, Bit Set for Panel Removals.
• Ability to travel and work according to a changing schedule.
• Excellent time management and problem-solving skills.
• Strong communication skills for training purposes.

Responsibilities

• Checks T-Sheet calendar daily for scheduled appointments.
• Reports to dealers per assigned schedule.
• Picks up keys at dealership for opening vehicle installation.
• Moves vehicles as needed for installation.
• Ensures proper installation to avoid errors.
• Communicates installation schedules to dealer management.
• Keeps lot at 100% completion with program installs (by Friday).
• Communicates failed installations to dealer management and home office.
• Labels and tracks all vehicles.
• Maintains professional appearance and wears company uniform.

Skills

Strong communication skills

Excellent time management

Ability to travel

Problem-solving

Education

High school diploma or equivalent

Tools

Wire Crimper

Wire Stripper

Power Drill

Automotive Multimeter/Voltmeter

Bit Set for Panel Removals

Job description

The work we do has an impact on millions of lives, and you can be a part of it.

Wehelp protect our customers against life’s uncertainties.Regardless ofwhere you work within thecompany, you’ll behelping provide protection and peace of mind when our customers need it most.

The Installer (StarGard) is responsible for servicing specific dealerships as assigned. They will complete program installations, repairs, maintenance tasks, and diagnose errors or technical problems that arise and determine what solution will be most effective.

Essential Functions

• Checks T-Sheet calendar daily for scheduled appointments
• Reports to the dealers per assigned schedule
• Picks up keys at dealership for the purpose of opening a vehicle for installation
• On rare occasions, moves vehicles if parked in a tight space with limited access for installation
• Ensures proper installation of program to avoid installation errors
• Communicates with dealer management regarding installation schedules
• Keeps lot at 100% completion with program installs (All inventory must be completed & installed by Friday of each week)
• Communicates to dealer management and home office regarding failed installations
• Labels and tracks all vehicles properly
• Always maintains a professional appearance and wears company uniform

New Dealer Launches

• Travels to dealers for launch when required
• Drives and/or flies to designated launch locations
• Maintains a valid Real ID and/or travel passport

Education and Qualification Requirements

• High school diploma or equivalent
• Valid driver’s license and proof of automobile insurance coverage
• Prior experience as a field service technician
• Proficient use of the following tools:
• • Wire Crimper
  • Wire Stripper
  • Power Drill
  • Automotive Multimeter/Voltmeter
  • Bit Set for Panel Removals
• Ability to travel and work according to a changing schedule
• Excellent time management skills
• Ability to problem-solve
• Strong communication skills and ability to convey information clearly and effectively for training purpose

Work Environment and Physical Requirements

• Ability to drive between dealership locations to perform onsite installations and service tasks
• Ability to hear and talk, both in person and by phone
• Must be able to lift and carry up to 25 lbs. occasionally when transporting tools or materials
• Must be able to walk, stand, bend, kneel, crouch, reach with hands and arms, and stand for extended periods during installation work
• Ability to perform tasks in awkward or confined spaces, such as under dashboard or inside of trunk, for extended period to access wiring and panels
• Manual dexterity and fine motor skills sufficient to handle small components and operate precision hand tools, small wires, and connectors
• Ability to use a power drill and bit set for extended periods, which requires moderate grip strength, wrist stability, and upper body strength
• Capability to read and operate automotive multimeters/voltmeters, requiring visual acuity and hand-eye coordination safely and accurately
• Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus
• Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
• Ability to frequently sit for long periods of time

$17.75 - $17.75 an hour

Protective’s targeted compensation for this position is $17.75 per hour. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.

Employee Benefits

We aim to protect the wellbeing of our employees and their families with a broad benefits offering. In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program.Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day).The financial health of our employees is just as important as physical and emotional health. Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching. All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability

If you require an accommodation to complete the application and recruitment process due to a disability, please [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process.

Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.