Installation Technician- StarGard

Protective Life; United States; On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Health, dental and vision insurance

Paid time off and parental leave

401(k) plan with company matching

ProHealth Rewards

Job summary

Protective Life is seeking a diligent Installer (StarGard) to service designated dealerships, install programs, perform repairs, and diagnose issues on site. You will manage schedules, communicate with dealer management, and ensure timely, accurate installations across locations.

The role requires a valid driver’s license, ability to travel, and strong problem-solving and communication skills. Competitive hourly pay and benefits accompany this essential field service position.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license and proof of automobile insurance coverage.
• Prior experience as a field service technician.
• Proficient use of listed tools: wire crimper, wire stripper, power drill, automotive multimeter/volt meter, panel removal bit set.
• Ability to travel and work according to a changing schedule.
• Excellent time management skills.
• Ability to problem-solve.
• Strong communication skills for training purposes.

Responsibilities

• Complete program installations and repairs at assigned dealerships.
• Diagnose errors and determine effective solutions.
• Communicate installation schedules to dealer management.
• Maintain 100% completion of installations by Friday each week.
• Label and track all vehicles accurately.

Skills

Time management

Problem solving

Communication skills

Travel readiness

Education

High school diploma or equivalent

Valid driver's license and proof of automobile insurance

Tools

Wire Crimpers

Wire Strippers

Power Drill

Automotive Multimeter/Voltmeter

Panel removal bit set

Job description

The work we do has an impact on millions of lives, and you can be a part of it. We help protect our customers against life’s uncertainties. Regardless of where you work within the company, you’ll be helping provide protection and peace of mind when our customers need it most.

Installer (StarGard) is responsible for servicing specific dealerships as assigned. They will complete program installations, repairs, maintenance tasks, and diagnose errors or technical problems that arise and determine what solution will be most effective.

Essential Functions

• Checks T-Sheet calendar daily for scheduled appointments
• Reports to the dealers per assigned schedule
• Picks up keys at dealership for the purpose of opening a vehicle for installation
• On rare occasions, moves vehicles if parked in a tight space with limited access for installation
• Ensures proper installation of program to avoid installation errors
• Communicates with dealer management regarding installation schedules
• Keeps lot at 100% completion with program installs (All inventory must be completed & installed by Friday of each week)
• Communicates to dealer management and home office regarding failed installations
• Labels and tracks all vehicles properly
• Always maintains a professional appearance and wears company uniform

New Dealer Launches

• Travels to dealers for launch when required
• Drives and/or flies to designated launch locations
• Maintains a valid Real ID and/or travel passport

Education and Qualification Requirements

• High school diploma or equivalent
• Valid driver’s license and proof of automobile insurance coverage
• Prior experience as a field service technician
• Proficient use of the following tools:

• Wire Crimper
• Wire Stripper
• Power Drill
• Automotive Multimeter/Voltmeter
• Bit Set for Panel Removals
• Ability to travel and work according to a changing schedule
• Excellent time management skills
• Ability to problem-solve
• Strong communication skills and ability to convey information clearly and effectively for training purpose

Work Environment and Physical Requirements

• Ability to drive between dealership locations to perform onsite installations and service tasks
• Ability to hear and talk, both in person and by phone
• Must be able to lift and carry up to 25 lbs. occasionally when transporting tools or materials
• Must be able to walk, stand, bend, kneel, crouch, reach with hands and arms, and stand for extended periods during installation work
• Ability to perform tasks in awkward or confined spaces, such as under dashboard or inside of trunk, for extended period to access wiring and panels
• Manual dexterity and fine motor skills sufficient to handle small components and operate precision hand tools, small wires, and connectors
• Ability to use a power drill and bit set for extended periods, which requires moderate grip strength, wrist stability, and upper body strength
• Capability to read and operate automotive multimeters/voltmeters, requiring visual acuity and hand-eye coordination safely and accurately
• Vision acuity required to include close vision, color vision, distant vision, and the ability to adjust focus
• Ability to grasp objects such as a telephone or computer mouse, finger dexterity to use a keyboard, calculator, and standard office equipment
• Ability to frequently sit for long periods of time

Employee Benefits

• In addition to offering comprehensive health, dental and vision insurance, we support emotional wellbeing through mental health benefits and an employee assistance program.
• Work/life balance is important and Protective offers a variety of paid time away benefits (e.g., paid time off, paid parental leave, short-term disability, and a cultural observance day).
• The financial health of our employees is just as important as physical and emotional health.
• Some of the financial wellbeing benefits include contributions to healthcare accounts, a pension plan, and a 401(k) plan with Company matching.
• All employees are encouraged to protect their overall wellbeing by engaging in ProHealth Rewards, Protective’s platform to improve wellbeing while earning cash rewards.

Eligibility for certain benefits may vary by position in accordance with the terms of the Company’s benefit plans.

Accommodations for Applicants with a Disability

If you require an accommodation to complete the application and recruitment process due to a disability, please email [e-mail]. This information will be held in confidence and used only to determine an appropriate accommodation for the application and recruitment process. Please note that the above email is solely for individuals with disabilities requesting an accommodation. General employment questions should not be sent through this process.

We are proud to be an equal opportunity employer committed to being inclusive and attracting, retaining, and growing an inclusive workforce.

Protective’s targeted compensation for this position is $17.75 per hour. Actual salaries may vary depending on factors, including but not limited to, job location, skills, and experience. The range listed is just one component of Protective’s total compensation package for employees. This position also offers additional incentive opportunities through an annual incentive based on individual and Company performance.