Installation Technician, Boston

Flock Safety; Boston (MA); On-site; USD 51,000 - 76,000; Full time

Job summary

Flock Safety is seeking an Installation Technician in Boston to install safety equipment that aids in crime deterrence. This role involves collaboration with a supportive team and emphasizes physical activity, problem-solving, and customer service within a results-driven culture. With a starting salary range of $51,000 to $76,000 and comprehensive benefits, this position is integral to maintaining community safety.

Benefits

Flexible PTO

Fully-paid health benefits

12 weeks of paid parental leave

Fertility and family benefits

Mental health benefits

Caregiver support

Tool and safety gear provision

Work vehicle provided

Qualifications

• Prior field work experience, especially in construction or security systems.
• Ability to operate and drive a bucket truck when necessary.
• Basic computer skills and knowledge of Google Suite.

Responsibilities

• Install and mount equipment for Flock Safety's technology solutions.
• Work in varying weather conditions and on heights using ladders or bucket trucks.
• Provide outstanding customer service while installing systems.

Skills

Time-management

Communication

Problem-solving

Tools

Bucket truck

Skid steer

Power tools

Job description

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded.

We have raised over $700M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Bedrock Capital, Meritech Capital Partners, and Initialized Capital. Now surpassing a $7.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity

Flock Safety is looking for an Installation Technician to join our Field Operations team. Our team is comprised of individuals who are results-driven, detail-oriented and combine a great work ethic with critical thinking to install products that delight our customers. Our technicians are the face of our company and interact frequently with a variety of our customers while out in the field. This is an important role that is crucial to the success of our business.

How you'll make an impact :

Install poles of varying lengths per install specifications. Requires digging a minimum of 8” x 36” holes.

Mount solar panels on poles and attach external batteries to solar panels

Affix license-plate reading cameras with PTZ (Pan, Tilt, Zoom) technology to poles, angle to capture desired footage

Work on both public and private roads, working often on equipment 10-12’ high.

Regularly work with a bucket truck and / or ladder to work on equipment up to 30’ high.

Repairing minor breaks in underground irrigation or private wiring

Adhere to daily schedule by showing up prepared and complete work in a reasonable time frame

Provide installation pictures via the Flock field app on a mobile device

Perform administrative tasks such as inventory management and reporting, continuing training, and receiving product shipments

Perform work in safe and professional manner

Meet with customers to discuss installation options and perform site surveys

Interpret traffic control plan and permit drawings to identify proper installation location for a Flock device

The Skillset

This role requires frequent / continuous bending, digging, reaching, climbing, squatting, sitting, standing, walking, driving, and independently lifting up to 50 lbs.

Prior experience with field work is a plus : construction, security systems, low voltage wiring, or similar.

Prior knowledge or willingness to be trained to operate and drive a bucket truck on occasion.

Comfortable driving a work van(Ford Transit) and occasionally a 1 ton pickup truck(Ram 3500) or towing a small trailer.

Prior use of tow behind compressor, stand on skid steer(Toro Dingo) or ride on skid steer(Bobat) is a plus (training included)

Must be comfortable working on and around ladders / heights

Handyman-like experience whether personally or professionally.

Able to think on your feet and while using your hands.

Time-management and communication skills

Highly organized

Desire to work outdoors and comfortable working in all weather conditions

General knowledge for all things tech, and the ability / desire to learn and work with new software / tools.

Positive and professional demeanor

Willingness to go outside your comfort zone when the situation requires it.

Basic knowledge of computer skills, Office Suite, Google Suite and email

Required Availability : M-F during daylight hours. Overtime is at times expected and required based on the particular market's ticket backlog and / or unique requirements. Start and end times will vary based on time of year (solar constrained) and the workload.

Travel : Expect to travel up to 3 hours away during service tickets regularly. Occasionally this role will require travel up to 8 hrs away. In these situations, overnight accommodations are provided. We do not anticipate the travel demand for this role to exceed 30%.

Physical Activities Performed Frequently :

Ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.

Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.

Remaining in a stationary position, often standing or sitting for prolonged periods.

Moving about to accomplish tasks or moving from one worksite to another.

Adjusting or moving objects up to 75 pounds in all directions.

Communicating with others to exchange information, often over the phone.

Repeating motions that may include the wrists, hands and / or fingers.

Operating machinery and / or power tools.

Operating motor vehicles or heavy equipment.

Constantly assessing the accuracy, neatness and thoroughness of the work assigned.

Environmental Conditions and Physical Demands

Working in seasonal high and low temperatures.

Working in outdoor elements such as precipitation and wind.

Working in noisy environments.

Working in hazardous conditions : near highways or heavy traffic.

Moving objects ranging from 20 pounds up to 100 pounds or more.

Feeling uneasy that you haven’t ticked every box? That’s okay; we’ve felt that way too. Studies have shown women and minorities are less likely to apply unless they meet all qualifications. We encourage you to break the status quo and apply to roles that would make you excited to come to work every day.

90 Days at Flock

We are a results-oriented culture and believe job descriptions are a thing of the past. We prescribe to 90 day plans and believe that good days, lead to good weeks, which lead to good months. This serves as a preview of the 90 day plan you will receive if you were to be hired as an Installation technician at Flock Safety.

The First 30 Days

Understand how to complete timekeeping in our payroll software & book travel

Complete OSHA 10 certification and 2 weeks of in-field Training

Introduction to the following work order types (Site Installation, Maintenance and Site Surveys)

The First 60 Days

Working solo in the field with the support of your leadership team and technical support staff

90 Days & Beyond

Complete all work orders assigned, excel with the tools and metrics we use, and have built a strong relationship with your team members, leaders, and key cross-functional stakeholders.

Salary & Equity

In this role, you’ll receive a starting salary between $51,000 and $76,000 as well as Flock Safety Stock Options. Base salary is determined by job-related experience, education / training, as well as market indicators. Your recruiter will discuss this in-depth with you during our first chat.

The Perks

Flexible PTO : We seriously mean it, plus 11 company holidays.

Fully-paid health benefits plan for employees : including Medical, Dental, and Vision and an HSA match.

Family Leave : All employees receive 12 weeks of 100% paid parental leave. Birthing parents are eligible for an additional 6-8 weeks of physical recovery time.

Fertility & Family Benefits : We have partnered with Maven, a complete digital health benefit for starting and raising a family. In 2024, Flock will provide a $ 50,000-lifetime maximum benefit related to eligible adoption, surrogacy, or fertility expenses.

Spring Health : Spring Health offers a variety of mental health benefits, including therapy, coaching, medication management, and digital tools, all tailored to each individual's needs.

Caregiver Support : We have partnered with Cariloop to provide our employees with caregiver support

Carta Tax Advisor : Employees receive 1 : 1 sessions with Equity Tax Advisors who can address individual grants, model tax scenarios, and answer general questions.

ERGs : We want all employees to thrive and feel like they belong at Flock. We offer three ERGs today - Women of Flock, Flock Proud, and Melanin Motion. If you are interested in talking to a representative from one of these, please let your recruiter know..

Tools & Gear : Flock Safety branded uniforms, tools, and safety gear

Work Vehicle : The use of a well-equipped Flock Safety owned Sprinter van and fully-paid for gas card

Flock is an equal opportunity employer. We celebrate diverse backgrounds and thoughts and welcome everyone to apply for employment with us. We are committed to fostering an environment that is inclusive, transparent, and collaborative. Mutual respect is central to how Flock operates, and we believe the best solutions come from diverse perspectives, experiences, and skills. We embrace our differences and know that we are stronger working together.

If you need assistance or an accommodation due to a disability, please email us at [e-mail]. This information will be treated as confidential and used only to determine an appropriate accommodation for the interview process.

At Flock Safety, we compensate our employees fairly for their work. Base salary is determined by job-related experience, education / training, as well as market indicators. The range above is representative of base salary only and does not include equity, sales bonus plans (when applicable) and benefits. This range may be modified in the future. This job posting may span more than one career level.

Compensation Range : $51K - $76K

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Installation Technician • Boston, MA, US