Installation Technician (Audio-Visual) Charlotte NC area

Cenero; Charlotte (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Cenero is seeking a dedicated Install Technician to join their dynamic team in Charlotte, NC. This role is vital for the technical and mechanical production of audiovisual integration projects. The ideal candidate should possess basic knowledge of audio-visual equipment and a strong commitment to quality client service. We offer a vibrant corporate culture with a focus on work/life balance and competitive benefits from day one.

Benefits

Industry-leading healthcare coverage

401K Investments with company match

Paid Time Off awarded at hire

On-site gym and wellness programs

Employee Tuition Reimbursement

Qualifications

• Basic knowledge of AV equipment and/or general construction.
• Valid driver's license with a minimum 3-year clean record.
• Basic knowledge of VTC, ATC, networking software and hardware preferred.

Responsibilities

• Assist with technical and mechanical production for AV integration projects.
• Calibrate and tune audio and video levels.
• Maintain clean and orderly work environment.

Skills

Technical Assistance

Mechanical Skills

Customer Service

Communication Skills

Problem Solving

Education

High school, trade school or college education

Job description

Requisition Number: INSTA001562

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• Full-Time

Locations

Showing 1 location

Cenero employees are truly empowered to innovate at every level, in every function. We hire high energy activators, that aren't afraid to leverage their passion and expertise. And we're agile, which means you can make a difference with your career, while learning, growing and having fun!

OPPORTUNITY SUMMARY

Install Technician is responsible for basic and advanced technical and mechanical production of Cenero’s audiovisual and video conferencing integration projects under a Lead Installation technician. Actively participates in mechanical and technical production and processes to ensure a great client experience delivered with the highest quality possible. Follow Cenero core values and PROQUALAS processes.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

· Technical Production

- Assist with technical assistance for Cenero’s basic and advanced integration projects

- Understand basic level experience and ability on technical processes, hardware and software

- Work with the Lead Installation technician on technical assistance for basic and advanced signal flow

- Assist in calibrate & tune audio and video levels and signals per performance standards

- Diagnose and correct signal flow issues with standard troubleshooting methods with guidance from the Lead Installation technician.

· Mechanical Production

- Provide mechanical assistance for Cenero’s basic and advanced integration projects

- Understand basic level experience and ability on mechanical processes, materials and tools

- Utilize mechanical installation standards to ensure hardware is installed safely and as specified in design

- Use proper methods to carefully load/unload, pack and secure materials in transit for installations

- Utilize room check process and dry-run/prep process to ensure job is completed as designed

- Maintain clean and orderly work environment at all times

- Participate in lesson learned discussions and PROQUALAS improvement process

- Provide daily updates by reporting to the Lead Installation Technician and Production Manager

· Engineering & Sales Support

- Utilize and maintain proper PPE protocol at all times

- Understand document control process training for field mark-ups

· Other areas of responsibilities

- Maintain client interaction, assessment of site conditions and training protocols

- Ensure safety training is current

SUPERVISORY RESPONSIBILITIES

Coordinate required activities with subcontractors and Cenero personnel through the required management chain.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

- High school, trade school or college education and/or related experience and/or training; or equivalent combination of education and experience.

- Basic knowledge and hands on experience with AV equipment and/or General construction.

- Basic knowledge of VTC, ATC, networking software and hardware is preferred

- Basic knowledge of TCP/IP networking, switches, routers, firewalls is preferred

- Basic working knowledge of computers (Windows based) and software.

- Basic customer service experience

- Maintain a positive attitude, strong work ethic, and embrace a team centric environment

LANGUAGE SKILLS

Ability to read, analyze, and interpret the complex documents including product specifications, wiring diagrams, and architectural drawings. Ability to respond effectively to sensitive customer inquiries or complaints. Strong interpersonal and communication skills are required.

MATHEMATICAL SKILLS

Ability to comprehend and apply principles of modern algebra and equations.

CERTIFICATES, LICENSES, REGISTRATIONS:

- Valid driver’s license with minimum 3 year clean driving record

- Infocomm CTS certification (3 years from employment start)

- Crestron DMC-E required (must obtain within 2 years of employment)

- Additional applicable industry certifications and training is required.

- Additional applicable manufacturer certifications and training is required

- Maintain and/or acquire OSHA 10 Hr construction within 3 months from employment start

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands and fingers to operate a computer and telephone keyboard; and talk or hear. The employee is often required to stand, walk, and reach with hands and arms. Must be able to lift 75 pounds regularly. Must be comfortable and capable of overhead work while on ladders, lifts and scaffolding.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position involves heavy travel with the assigned local region. 90% at client sites / 10% at office. The work environment ranges from construction sites to professional offices, server rooms, and Network Operation Centers. Occasional travel to remote sites (>2hrs from a Cenero office) may be necessary. This may include extended drive time or flights.

Company information

Since 1999, Cenero has helped organizations gain a competitive edge by leveraging audio visual and conferencing technology as productivity tools. Our extensive knowledge of Audio-Visual Systems, Video Conferencing and Network Infrastructure delivers solutions that improve communication and drive efficiency throughout the client’s organization. The right technology can make or break a video meeting. Smart AV solutions can offer both in-office and remote participants an equal seat at the table, so everyone can engage and interact easily and comfortably. AI–informed technology can improve audio, video and interactive experiences, creating a consistency across spaces and seamlessly connecting remote teams.

Our Constant Connect solution is a suite of managed services that assures technology readiness for all collaboration spaces. The suite includes:

• Proactive Managed Services identify and solve issues before meetings even start
• UC Proactive Managed Servicesmonitors rooms and UC platforms like Teams and Zoom to keep spaces fully functional
• Reactive Managed Servicesprovide immediate assistance for all tech issues
• AnAnalytics Dashboardprovides detailed data for more informed business planning
• AV Staffing Servicesprovide on-site support of complex AV technology

We are growing rapidly, and our recent acquisition by Ricoh in October 2022 has accelerated our growth. This acquisition will help RICOH support its customers with their growing number of offices, meeting rooms, and learning spaces that are quickly being modified to support hybrid working and learning models. Cenero has a new headquarters building inMalvern, PA, and 4 other U.S. offices. (New York, Washington DC, Charlotte, and Dallas) We offer a range of flexible AV solutions that improve communication, drive productivity, and empower collaboration. Our suite of solutions includes systems design and delivery, as well as managed services, which fits in perfectly with Ricoh's portfolio of digital workplace solutions.

At Cenero, we have a vibrant corporate culture which focuses on work/life balance. Cenero has won numerous awards including Best Place to Work and Inc Magazine’s List of the 5000 Fastest Growing Companies (both awards 4 times). You can choose from a broad selection of medical, dental, vision, life insurance, and disability insurance options. You can contribute to your financial security with a Retirement Savings Plan (401K) with a company match. You can augment your education with tuition assistance programs. Enjoy paid vacation time and paid holidays annually. All of your benefits begin on Day One of employment.

BENEFITS AND PERKS

• Industry-leading healthcare coverage begins on your first day of employment. Includes medical, dental, vision, and prescription
• Savings and 401K Investments with company match
• Health Savings Account (HSA)
• Flexible Spending Account (FSA)
• Dependent Care Spending Account (DCA)
• 100% Company paid Short-Term Disability
• Optional Long-Term Disability
• Paid Time Off awarded at hire
• On-site gym, weight room, locker room
• Giving Programs
• Employee Tuition Reimbursement
• Opportunities to network and connect
• Lucrative Employee Referral program

Cenero provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Direct candidates only. HLH. No employment agencies or third-party resumes will be accepted.

Qualifications

Skills

Preferred

Team-oriented working ability.

Expert

Expert

Excellent verbal and communication skills.

Expert

Apply basic algebraic principles.

Expert

Respond effectively to sensitive situations.

Expert

Read/analyze/interpret complex documents.

Expert

Exceptional written/oral communication skills

Expert

Strong work-ethic.

Expert

High energy, positive attitude, driver.

Expert

Behaviors

:

Motivations

:

Education

Preferred

High School or better in Other.

Experience

Licenses & Certifications

Preferred

Valid Driver's License

OSHA 10hr Construction.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.