Installation Technician

DMI (Digital Management, Inc.); Washington; On-site; USD 65,000 - 79,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) matching

Tuition assistance

Career advancement opportunities

Awards and recognition

Job summary

DMI is seeking an Installation Technician to join our team in Washington, DC area. You will interface directly with customers, install and service products, and troubleshoot to minimize downtime across client sites.

You will lead IT tech efforts for assigned customers, coordinate with engineering field changes, and gain required Security+ or equivalent within 90 days of starting. U.S. citizenship may be required for some roles.

Qualifications

• Leads IT tech team for customers and evaluates architecture issues.
• Must obtain Security+ or equivalent within 90 days of start date.
• Security+ or equivalent required upon hire for Tier 2/3 and technical roles.

Responsibilities

• Interface directly with customers.
• Install, test, maintain, and repair products at client locations.
• Instruct customers, provide technical assistance, and troubleshoot issues to minimize downtime.
• Install, upgrade, and remove products per site changes.
• Assemble, install, and configure systems per site assessments and schematics.

Skills

Customer interfacing

Technical leadership

Systems integration

Education

Security+ certification

Job description

Installation Technician

DMI is a leading provider of digital services and technology solutions, headquartered in Tysons Corner, VA. With a focus on end-to-end managed IT services, including managed mobility, cloud, cybersecurity, network operations, and application development, DMI supports public sector agencies and commercial enterprises around the globe. Recognized as a Top Workplace, DMI is committed to delivering secure, efficient, and cost-effective solutions that drive measurable results. Learn more at www.dminc.com

About the Opportunity

DMI, LLC is seeking a Installation Technician to join us.

Duties and Responsibilities

• Interfaces directly with customers
• Installs, tests, maintains, and repairs products such as equipment, integrated systems and subsystems, and software at the client and/or field locations
• Instructs customers in equipment operation, provides technical assistance, performs preventative maintenance, and troubleshoots equipment for malfunctions to eliminate problems in minimum time
• Installs, upgrades, and removes products ensuring coordinative engineering field change
• Assembles, installs, and configures systems and equipment in accordance with site assessments and schematics

Qualifications

Education and Years of Experience:

• Leads other subject matter experts of the IT technology team for specific customers, evaluates design and architecture issues, as well as increases integration of services delivered, and researches current market technologies to design cost-effective solutions that meet current and foreseeable customer requirements
• New hires must have or complete the required certification (e.g., Security+ or equivalent) within 90 days of their start date.
• Security+ or equivalent is required upon hire for Tier 2, Tier 3, and technical roles.

Min Citizenship Status Required: Must be a U.S. Citizen

Physical Requirements: Not required for this position.

Location: Washington, DC

Minimum Salary Rate

$60,000

Median Salary Rate

$72,000

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your well-being. As such, we offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI well-being:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development - Annual performance management, continuing education, tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance, and Disability to help provide financial stability for each DMI employee.
• Recognition - Great achievements do not go unnoticed by DMI through the Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, and employee referral bonuses.
• Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company.

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.