Installation Technician

Hiab; Perrysburg (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Hiab, a leader in load handling solutions, is seeking an Installation Technician to join their team in Perrysburg, Ohio. This entry-level position involves conducting installation activities on equipment, ensuring customer satisfaction, and adhering to safety standards. Successful candidates will benefit from a comprehensive benefits package and career growth opportunities.

Benefits

Comprehensive benefit package

401k program with company match

Paid training

Tuition reimbursement

Qualifications

• Minimum 2 years of experience in installations or technical support.
• High school diploma required; technical training preferred.

Responsibilities

• Perform installation activities and safety checks.
• Contribute to customer relationships and quality improvement.

Skills

Customer-oriented

Diagnostic skills

Troubleshooting skills

Hands-on mechanical skills

Basic computer skills

Education

High School Diploma

Technical training

Job description

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As pioneers and global leader, Hiab is ambitious to write forward our success story, inspiring and shaping our industry. The world in which we operate with our class-leading products, intelligent services and innovative digital solutions is constantly changing.

You will be part of

Hiab Offers a Variety Of Different Career Possibilities For Different Backgrounds And Ambitions, So Whatever Your Passion Is, We May Just Have The Job For You! We Want To Bring In New Expertise And Fresh Ideas, While Providing Our Existing Employees With New And Interesting Career Opportunities. Your Talent, Experience And Passion May Just Be What We Seek Or Need To Shape The Future Of Hiab And Our Industry. We Offer As Well

• Employees First way of life: all of us should experience Easiness, Empowerment and Excellence every day at work
• Comprehensive benefit package including; health, vision, dental, company-paid & voluntary life insurance upon first day of employment
• 401k program with 6% company match
• Personal time off and company-paid holidays
• Opportunities for career growth and competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral Program
• You may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business
  
  

Purpose of the position

To perform installation activities (safety checks, corrective actions, and processes improvement) on load handling equipment (truck mounted forklifts, cranes, trucks, and trailers). Responsible for contributing to productive customer relationships as well as following best practices in all administrative and technical activities.

Main Tasks And Responsibilities

Technical and Product Knowledge

• Staying up to date with technical developments as shown in internal service bulletins
• Staying up to date with technical specifications of relevant equipment
  
  

Exceeding the Customer Expectations

• Conduct tasks in the way lead by the line manager to maximize customer satisfaction
• Follow Hiab Customer Satisfaction Guidelines
  
  

Risk Management

• Protect self and others
• Follow applicable safety rules, agreed working practices and environmental requirements
• Alert line manager if equipment safety is jeopardized due to any reason
• Respect and protect Hiab and third party's property (tools, vehicles, facilities, equipment) and business activities
  
  

Installation Process

• Inspect, troubleshoot, report, plan and then conduct installation or repair as instructed by the line manager
• Keep adequate records and maintain documentation in line with agreed standards
  
  

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit of Hiab and the customer
• Make judgements about the most cost effective and efficient approach to providing service
• Maintain documentation to ensure accurate invoicing to the customer
• Manage and protect the security and traceability of parts
  
  

New Business Opportunities

• Recognize sales opportunities and communicate with line manager
  
  

Continuous Improvement

• Provide feedback to line manager to support continuous quality improvement
• Participate in innovative thinking about ways to improve service efficiency
• Coach/tutor junior colleagues and trainees as necessary
• Conduct self at all times in a way that promotes a positive image of the Hiab brand and follows the Code of Conduct
• Other duties, as assigned by the line manager
  
  

Education

What you’ll need to succeed

• High School Diploma/equivalent required
• Technical or Secondary College preferred
• Suitable technical training
  
  

Working Experience

• Minimum 2 years of experience in installations, maintenance, technical support or equivalent
• 3+ years of mechanical, hydraulic, or electrical operations preferred
  
  

Skills And Competencies

• Customer-oriented
• Able to cope with stressful situations
• Capable of operating independently
• Appropriate diagnostic and troubleshooting skills
• Acts responsibly in the light of prevailing circumstances
• Good hands-on skills as required for relevant mechanical, hydraulic and electronic operations
• Able to safely operate equipment for the purpose of conducting tests and repair
• Basic computer skills
  
  

Personal Attributes Or Qualities

• High sense of urgency
• Service and customer focused
• Passionate about driving performance improvements
• Process oriented
• Finds our company values: caring, reliable and pioneering appealing and he/she can relate to these and how they will affect the responsibilities and accountabilities of the position
  
  

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. Hiab's premium equipment includes HIAB, EFFER and ARGOS loader cranes, MOFFETT and PRINCETON truck mounted forklifts, LOGLIFT forestry cranes, JONSERED recycling cranes, MULTILIFT skiploaders and hooklifts, GALFAB roll-off cable hoists, ZEPRO, DEL and WALTCO tail lifts, and the service brand HIPERFORM, a comprehensive suite of smart solutions that help maximise the life-cycle value of Hiab’s equipment.

As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. Globally, Hiab is represented on every continent through its extensive network of 3,000 own and partner sales and service locations, enabling delivery to over 100 countries. The company's continuing operations sales in 2024 totalled approximately EUR 1.6 billion and it employs over 4,000 people. www.hiabgroup.com

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Industrial Machinery Manufacturing

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