Installation Technician

Hotwire Communications, LTD; Miami (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401K with company match

Paid vacation and holidays

Employee discounts on services

Job summary

Hotwire Communications is seeking an Installation Technician to ensure high-quality installations of video, voice, and internet services in residential settings. You will train customers during installation and support multiple types of service connections across homes, condos, and apartments.

You will handle CAT5/6 wiring, troubleshoot IP issues, and test circuits to customer premises equipment. The role requires climbing, tool use, and willingness to work a rotating on-call schedule with

Qualifications

• High School Diploma or equivalent (Associates preferred).
• 3+ years installing, testing, and troubleshooting cable, phone, and internet.
• Fiber optic cabling experience is required.
• Proficiency with hand and power tools.
• Valid state driver’s license in the hiring state.
• Able to climb ladders and work at heights.
• Cisco certifications (CCT/CCENT) and Microsoft Certifications are a plus.
• Willingness to work days, evenings, weekends and on-call rotations.

Responsibilities

• Assist installation and activation of fiber-optic services in subscriber homes.
• Install and service video, telephone, and internet services.
• Troubleshoot video, voice and data issues from demarcation to customer premises equipment.
• Test and tone drop wires from equipment room to end user location.
• Maintain safety and drive safely as part of on-call schedule.

Skills

Cable installation

Fiber optic cabling

Small power tools

Driver's license

Ladder work

Customer training

On-call readiness

Education

High School diploma or equivalent

Associates Degree in Internet Technologies

Tools

Cisco certifications (CCT/CCENT)

Microsoft Certifications (MCSA)

Power tools & hand tools

Job description

The Installation Technician will be responsible for quality installation practices and customer training during installation of services including video, voice, and internet.

RESPONSIBILITIES:

• Assist installation and other teams with customer activation of fiber-optic telecommunication in subscriber homes (e.g., pulling low-voltage wire); including single family, condo and apartments in various locations.
• Install and service full video services, including analog, digital, and HD TV
• Install, service, and disconnect telephone and internet customers
• Punch down telephone lines.
• Maintain a safe work environment by following safe practices and adhering to safety policies, which includes practicing safe driving techniques.
• Install all types of CAT5/CAT6 drop wire and install connectors on CAT5/CAT6 drop wire.
• Trouble shoot video, telephone and internet problems from any telecommunications demark to customer premise equipment
• Troubleshoot IP issues from any telecommunications demark to customer premise equipment.
• Successfully install all ancillary equipment provided to subscribers.
• Test and tone all drop wires from equipment room to end user location.
• Work on an on-call schedule rotation.
• Other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High School Diploma or equivalent required, Associates Degree in Internet Technologies is preferred
• Must have minimum of 3 years’ experience installing, testing and troubleshooting cable, phone and internet
• Must have Fiber Optic Cabling experience
• Proficiency using small hand tools and larger power tools
• Must have active and clean, non-restrictive, state issued driver’s license in State where hired.
• Must be comfortable working on a ladder and all heights
• Strong preference for Cisco certifications, CCT or CCENT entry level certificates and Microsoft Certifications, MCSA for Office
• Ability to work days, weekends, evenings and holidays and participate with on-call rotation as needed

BENEFITS:

Hotwire Communications has paved the way in fiber optic telecommunications for over two decades, offering our partners high-speed internet, cable, phone, and security service. As we expand nationwide, we are looking for innovators who are passionate about technology and serving their community. And since our employees care about their work, we make sure we take care of them with:

• 401K Retirement Plan with Company Match
• Paid Vacation, Sick Time, and Additional Holidays
• Hotwire Service Discounts

Hotwire provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.