Field Service Technician

FactoryFix; Charlotte (NC); On-site; USD 30,000 - 47,000; Full time

Job summary

FactoryFix is seeking a dedicated Field Service Technician in Charlotte, NC. You will perform on-site installations, repairs, and routine maintenance, ensuring customer equipment runs at peak performance.

Travel to client sites and work independently to diagnose issues and restore operations quickly. You will build strong client relationships through clear communication, meticulous record-keeping, and adherence to safety standards.

Qualifications

• High school diploma or equivalent; technical degree preferred.
• Experience as a Field Service Technician or similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage time effectively.
• Proficient in using diagnostic tools and software.
• Valid driver's license and willingness to travel as needed.

Responsibilities

• Perform on-site installations, repairs, and maintenance of equipment.
• Diagnose and troubleshoot technical issues efficiently and effectively.
• Provide exceptional customer service and support to clients.
• Maintain accurate records of service calls, repairs, and inventory.
• Collaborate with team members and communicate effectively with management.
• Stay updated on industry trends and advancements in technology.
• Ensure compliance with safety standards and protocols.

Skills

Troubleshooting

Communication

Time management

Diagnostic tools & software

Driver's license & travel

Education

High school diploma or equivalent; technical degree preferred

Job description

We are seeking a dedicated and skilled Field Service Technician to join our team in Charlotte, NC. In this role, you will be the face of our company, providing top-notch service to our clients while ensuring that their equipment operates at peak performance. If you enjoy working independently, solving problems on the go, and have a passion for technology, we want to hear from you!

Responsibilities

• Perform on-site installations, repairs, and maintenance of equipment.
• Diagnose and troubleshoot technical issues efficiently and effectively.
• Provide exceptional customer service and support to clients.
• Maintain accurate records of service calls, repairs, and inventory.
• Collaborate with team members and communicate effectively with management.
• Stay updated on industry trends and advancements in technology.
• Ensure compliance with safety standards and protocols.

Qualifications

• High school diploma or equivalent; technical degree preferred.
• Proven experience as a Field Service Technician or similar role.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal abilities.
• Ability to work independently and manage time effectively.
• Proficient in using diagnostic tools and software.
• Valid driver's license and willingness to travel as needed.

You should be proficient in:

• Heavy Equipment Repair
• Electrical Repair

Machines & technologies you'll use:

• Forklifts