Installation Technician

ChampionX; Fairmont (WV); On-site; USD 30,307 - 34,440; Full time

Benefits offered by this job

Comprehensive benefits package

Quarterly bonus program

Job summary

A leading chemical solutions provider in Fairmont, WV is seeking a dedicated installation technician to perform onsite customer support for chemical injection pumps. This role involves troubleshooting, installations, and routine maintenance while ensuring customer satisfaction. The ideal candidate has at least 2 years of relevant experience and a commitment to safety policies. Competitive compensation of $22.00 to $25.00 per hour, alongside a benefits package, is offered.

Qualifications

• At least 2 years of assembly and installation experience.
• Experience in customer service relations.
• Ability to lift at least 40lbs.

Responsibilities

• Perform onsite customer support for chemical injection pumps.
• Conduct installations and routine repairs.
• Develop good relationships with customers.

Skills

Customer service relations

Analytical skills

Time management

Mechanical aptitude

Communication skills

Education

High School Diploma or GED

Vocational/Technical training or certification

Tools

MS Outlook

Excel

Hand tools

Power tools

Job description

**What's In It For You:*** The ability to make an impact and shape your career with a company that’s passionate about growth.* The support of an organization that believes it’s vital to include and engage diverse people, perspectives, and ideas to achieve our best.* The opportunity to thrive in a company that values sustainability, drives a safety-focused culture, and empowers its employees through continuous improvement.* Comprehensive benefits package that includes medical, dental, vision, 401(k) with company matching and more!**What You Will Do:*** The installation technician is responsible for performing onsite customer support activities for chemical injection pumps and tanks, such as troubleshooting, installations, repair and set ups. Using company guidelines, performs onsite preventive maintenance and routine repair after installation.* Performs moderately complex customer support activities, including installations, routine repairs and maintenance of chemical injection pumps and accessories.* Assembles different parts of manufactured products using hand tools, power tools, machines, and equipment.* Inspects all materials, components, subassemblies, etc. to assure they meet the accepted quality standards.* Reads and follows work instructions, work orders, production drawings and sample assemblies, or receives verbal instructions regarding duties to be performed.* Processes and submits customer service transactions such as service tickets accurately.* Provides accurate and timely information regarding availability of in-stock items.* Answers basic inquiries from customers providing basic technical product and applications support.* Refers customers to local sales representative for further sales & service requests* Makes deliveries to customer locations* Obtains signatures for deliveries made, as required.* Works alone and/or under general supervision* Develops good working relationships with customers through frequent and professional written and verbal communication.* Communicates professionally & effectively with customers when delivering both good and bad information.* Knows and complies with all safety policies and procedures.* Works unconventional hours and potentially weekends to provide our required level of service on occasion.* Attends work in predictable and regular manner**Pre-Employment Requirements:*** Must be able to pass a Drug Screen, Background check and physical assessment* Must have acceptable driving record (MVR)**Position Details:*** Candidate must reside in Fairmont, WV or surrounding areas* Work week and shift: Monday through Friday from 7AM to 4:30PM, likely daily overtime and weekend work possible* Compensation package offered: $22.00 to $25.00/hour and quarterly bonus program* New hire training provided* Must have valid US driver license* Must have acceptable driving record (MVR)* Must meet DOT requirements* Individual contributor reporting to the Marcellus Regional Sales Manager**Minimum Qualifications:*** High School Diploma or GED.* Vocational/Technical training or certification, or equivalent experience* At least 2 years of assembly, installations, repair of chemical injection pumps or similar products* At least 2 years of experience performing moderately complex installations independently* At least 2 years of experience in strong customer service relations, including the ability to explain and train* Basic knowledge of industrial safety, proper hand and power tool use, and other motorized material movement equipment* Motor vehicle records must meet the standards for the company vehicle driving policy* Must meet DOT physical requirements and training* Able to lift at least 40lbs* Proficient in MS Outlook and Excel* High mechanical aptitude.* High accuracy in data entry.* Strong interpersonal skills to effectively interact with customers and various levels of management.* Excellent time management and prioritization skills with a high level of persistency in meeting delivery schedules.* Basic analytical and problem-solving skills.* Must be able to travel daily away from the shop up to 90% of the time* Speak, read and write English fluently* Follow all safety policies and company-wide safety requirements* Predictably and regularly attend work and be punctual* Immigration sponsorship not offered for this role**Physical Demands:*** Role is deemed safety-sensitive and may be subject to employer or customer drug testing.* Minimal crawling, climbing stairs, balancing, using a keyboard, and dialing less than 10%.* Occasional bending, crouching, kneeling, squatting, climbing ladders, lifting up to 40lbs, reaching, twisting, stretching, pushing, pulling, standing, writing, and speaking between 11% - 33%.* Frequent handling (grasping, holding, turning, working with hands), fingering (picking, pinching, fine manipulation), sitting, walking, and driving company vehicle between 33% - 66%.* Constant seeing and hearing greater than 66%.* Per some customer requirements for locations, may be required to obtain certain vaccinations**Preferred Qualifications:*** Vocational/Technical training or certification* At least 5 years of experience in oil and gas field installation of chemical injection pumps or similar products* At least 5 years performing moderately complex installations independently* At least 5 years of experience in strong customer service relations; including the ability to explain and train* High level of analytical and problem-solving skillsChampionX is now part of SLB, a global technology company driving energy innovation for a balanced planet. As innovators, that’s been our mission for nearly a century.We are a technology company that unlocks access to energy for the benefit of all. As innovators, that’s been our mission for nearly a century. Today, we face a global imperative to create a future with more energy, but less carbon. Our diverse, innovative change makers are focused on going further in innovation and inventing the new energy technologies we need to get there.For more news and information, visit SLB.comFollow us on Facebook at @WeAreSLBGlobal, LinkedIn: SLBGlobal, or Instagram at @SLBGlobal.**Our Commitment to Diversity and Inclusion**We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer, and provide opportunities for advancement on the basis of individual qualifications and job performance. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, color, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, disability, or status as a covered veteran.In addition, we are committed to furthering the principles of Equal Employment Opportunity (EEO) through Affirmative Action (AA). Our goal is to fully utilize minority, female, disabled and covered veteran individuals at all levels of the workforce.We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.**Our Commitment to Diversity and Inclusion**We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. We recruit, hire, promote, transfer and provide opportunities for advancement on the basis of individual