Installation Service Technician

Mission Electronics; Overland Park (KS); On-site; USD 40,000 - 56,000; Full time

Job summary

Mission Electronics is seeking an Installation Service Technician in Overland Park, KS. The role involves installing, configuring, and servicing AV and communication systems on-site, ensuring reliable operation and client satisfaction. You’ll troubleshoot issues, coordinate with the team, and travel to project sites as needed.

This full-time position emphasizes professional communication, teamwork, and hands-on technical work across diverse projects in a dynamic, customer-focused environment.

Qualifications

• Strong troubleshooting and field service skills to diagnose and fix issues.
• Customer service mindset to ensure client satisfaction on-site.
• Excellent communication to coordinate with clients and team.
• Ability to work independently and resolve problems quickly.
• Basic audio-visual and network knowledge; installation experience is a plus.
• Valid driver’s license and ability to travel locally to project sites.
• Technical certifications or a related engineering/electronics background preferred.

Responsibilities

• Install, set up, and maintain audio-visual and communication systems.
• Troubleshoot system issues to ensure optimal performance.
• Deliver high levels of customer satisfaction through professional service.
• Collaborate with team members to execute projects efficiently.
• Support field service operations and provide guidance during installations.

Skills

Troubleshooting

Field Service

Customer Service

Communication

Independent Work

Time Management

AV Knowledge

Driver's License

Job description

Mission Electronics specializes in the design, integration, and engineering of advanced audio-visual systems. As a communications technology integrator, the company offers a diverse range of solutions, spanning Digital Signage, Lighting Control, IP Video, VoIP, Video Conferencing, Access Control, Sound Systems, and Streaming Media. Their innovative approach leverages the convergence of network-connected devices to meet modern communications needs. Mission Electronics is a leader in creating cutting-edge systems that enable seamless connectivity and enhanced technological experiences.

Role Description

This is a full-time, on-site role for an Installation Service Technician based in Overland Park, KS. The Installation Service Technician will handle installation, setup, and maintenance of audio-visual and communication systems. The role includes troubleshooting system issues, ensuring customer satisfaction through effective service delivery, and maintaining a professional level of communication with clients. The technician will collaborate with team members to execute projects efficiently, support field service operations, and provide technical guidance during system installations.

Qualifications

• Strong skills in Troubleshooting and Field Service to resolve technical issues and ensure system performance
• Expertise in Customer Service and Customer Satisfaction to foster positive client relationships and deliver tailored solutions
• Excellent Communication skills to effectively collaborate with team members and communicate with customers
• Ability to work independently and solve problems in a time-sensitive manner
• Basic understanding of audio-visual and communication technology; previous experience in system installation is a plus
• Valid driver's license and ability to travel locally to project sites
• Technical certifications or a background in electronics, engineering, or a related field are preferred