Installation Scheduler

Securitas Technology Corporation; Newington (VA); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Paid training

Medical/Dental/Vision/Life Insurance

401K with match

Paid vacation/holidays/sick time

Educational assistance

Growth opportunities

Employee discounts

Job summary

Securitas Technology Corporation is seeking an Installation Coordinator to manage electronic security installation projects from order visibility through on-time delivery and closure. You will interface with customers, PMs, and field leadership to ensure schedules, parts, and resources meet CCD and PSD goals.

The role requires coordination across internal resources and subcontractors, maintaining documentation in Solomon, and driving customer satisfaction throughout the project lifecycle.

Qualifications

• Must multitask in a fast-paced environment.
• 1–3 years in operations scheduling, operations support or project coordination.
• Understanding of installation processes and order-to-cash cycle including deliverables.

Responsibilities

• Schedule Installation Technicians to meet customer dates with District Install Manager and Project Manager support.
• Drive installation process for all orders from start to finish with PMs and field leadership.
• Coordinate subcontractor schedules and track arrivals/departures to customer sites.
• Review new orders for Customer Contact, Scope of Work, and allowances.
• Be the primary customer contact to obtain CCDs and PSDs when assigned.
• Maintain installation folders and update inventory weekly.
• Manage PSD and Project Scope changes including manufacturing and logistics impacts.
• Submit and track supplier POs, process MORs, and close out reports in Solomon.
• Create action items in Solomon and escalate when needed.

Skills

Multitasking

Communication

Organizational skills

Problem solving

Leadership

Education

High School Diploma

Tools

Solomon

Atlas

Excel

Word

Outlook

PowerPoint

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

The key functions of the Securitas Technology Installation Coordinator role are the coordination and management of electronic security installation projects. The Installation Coordinator also manages various stages of the installation process from order visibility to on-time delivery to installation to order closure. These business activities include interfacing directly with customers, coordinating project implementation deliverables from start to finish in coordination with the District Installation Manager, Project Managers and/or District General Manager, interfacing with internal technician resources and subcontractors, establishing and meeting installation project schedules, ordering parts as needed, and driving customer satisfaction. The Installation Scheduler reports to the District Installation Manager.

Responsibilities

• Scheduling of Installation Technicians to ensure jobs are prioritized to meet customer completion dates with District Install Manager and Project Manager support.
• Drive installation process for all orders assigned from start to finish, working in close alignment with Project Managers and field leadership.
• Coordination with PMs specific to subcontractor’s schedules, including the tracking of arrivals and departures to/from customer sites.
• Review all new orders assigned for Customer Contact Information, Scope of Work, and Traditional/TIS allowances.
• Works closely as the primary customer contact to obtain good Customer Completion Dates (CCD) and determine accurate Projected Start Dates (PSD) when assigned this role by the District Install Manager.
• Maintain Electronic Installation Folders for all assigned orders and update inventory counts weekly for parts pulled from stock.
• Manage changes to PSD and Project Scope inclusive of accessing impact of changes on triggering product to manufacturing, releasing through transportation, and assuring resources are scheduled.
• Own equipment related tasks specific to submitting approved schedule ordering, equipment tracking, process RMAs, and contacting vendor(s) to obtain service invoices.
• Review and submit subcontractor POs for approval and to Accounts Payable. After each project is complete, clean up MOR, process signed CFIN in Solomon and closing out tasks/reports.
• Create and document action items and notes in Solomon and escalate as needed when action items are not met.
• Maintain installation schedule using Solomon & Atlas or other company scheduling tools/systems for assigned orders.
• Assist in follow up with labor force via phone, e-mail, etc. on Customer expectations to meet PSD and CCD dates through script format.
• Receive all boxes delivered via UPS/FED EX.
• Ordering & maintaining in office supplies as needed.
• Receive packing slips in SAP daily & file with job packet.
• Send out email of parts received daily to Install & Service.
• Other duties as assigned.

Minimum Requirements

• High School Diploma or Equivalent required.
• Demonstrated ability to multitask in a fast paced working environment.
• Requires a minimum of 1-3 years of experience in operations scheduling, operations support and/or project coordination.
• Ability to demonstrate and possess a working knowledge of the installation processes and systems, including an understanding of the overall order to cash process. These areas should include, but are not limited to:
  • Product and service offerings and deliverables;
  • Basic understanding of general construction management/coordination requirements (and general construction license and permit requirements is helpful).
• Requires a highly motivated individual with a combination of professional business skills and basic technical knowledge.
• Must be a leader with the ability to communicate effectively (oral/written), interact well with internal and external customers, and practice good problem-solving skills.
• Must be proficient in the use of Excel, Word, Outlook, PowerPoint and other computer systems, as well as database management and project management system input and maintenance.
• Must be detail-oriented and organized with the ability to multi-task.
• Must have effective written and verbal communication skills as well as an ability to effectively communicate with customers as needed.
• Occasional lifting of parts and equipment as needed.

Securitas offers comprehensive benefits including:

• Paid company training
• Medical, Dental, Vision, and Life Insurance
• Company Paid Short Term and Long-Term Disability
• 401K with 60% Match up to 6% of salary
• Paid vacation, holiday, and sick time
• Educational Assistance
• Exceptional growth opportunities
• Wide variety of employee discounts on travel, equipment, and more!

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.