Installation Punchout Tech - (Windows & Doors)

Pella Mid-Atlantic, Inc.; Beltsville (MD); On-site; USD 52,000 - 66,000; Full time

Job summary

Pella Mid-Atlantic, a leading window and door distributor, is hiring a Punch Out Technician to perform final service, adjustments, and minor repairs on installed products. You will work in occupied homes and light commercial settings with attention to detail and safety.

Prior window/door experience is preferred, with strong reading and communication skills. Ideal candidates have mechanical troubleshooting ability, clean driving records, and the stamina to lift up to 75 lbs.

Qualifications

• Experience servicing or installing windows and doors (Pella experience preferred).
• Strong mechanical and troubleshooting skills.
• Ability to read service orders, installation guides, and technical documentation.
• Excellent attention to detail and quality control.
• Professional appearance and customer-service mindset.
• Ability to work independently with minimal supervision.

Responsibilities

• Perform punch-out and final service work on Pella windows and doors after installation.
• Diagnose and correct issues such as window/door alignment, sash and panel adjustments, hardware, weatherstripping, or minor glass repairs.
• Identify warranty vs. non-warranty issues and document findings accurately.
• Communicate with homeowners, builders, and site supervisors regarding work performed.
• Maintain a clean and safe work area in occupied spaces and complete service tickets promptly.
• Coordinate with service managers or dispatch for scheduling and parts needs.

Skills

Mechanical skills

Troubleshooting

Read service orders

Customer service mindset

Independent work

Education

AA or technical degree preferred

High School Diploma with experience

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products. We are hiring warehouse workers. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor.

We are passionate about what we do at Pella Mid-Atlantic, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion!

The Punch Out Technician is responsible for completing final service, adjustments, and minor repairs on installed Pella windows and doors to ensure products meet Pella’s quality standards and customer expectations. This role requires strong attention to detail, technical skill, and professionalism when working in occupied residential and light commercial environments.

Key Responsibilities

• Perform punch-out and final service work on Pella windows and doors after installation
• Diagnose and correct issues such as:
  • Window and door alignment
  • Sash and panel adjustments
  • Hardware adjustments or replacement
  • Weatherstripping repairs or replacement
  • Minor glass, screen, or trim corrections
• Identify warranty vs. non-warranty issues and document findings accurately
• Communicate clearly with homeowners, builders, and site supervisors regarding work performed
• Maintain a clean and safe work area, especially in finished homes
• Complete service tickets, photos, and reports accurately and on time
• Follow all Pella installation and service guidelines and safety standards
• Coordinate with service managers or dispatch for scheduling and parts needs

Required Skills & Qualifications

• Experience servicing or installing windows and doors (Pella experience preferred)
• Strong mechanical and troubleshooting skills
• Ability to read service orders, installation guides, and technical documentation
• Excellent attention to detail and quality control
• Professional appearance and customer-service mindset
• Ability to work independently with minimal supervision
• Valid driver’s license and reliable transportation
• Ability to lift up to 75 lbs and work on ladders as needed

Skills/Knowledge

• AA or Technical degree preferred, High School Diploma with experience
• 4 -5 years construction experience with leading projects
• Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required.
• Communication Skills
• Strong listening skills
• Speak clearly and persuasively in positive or negative situations
• Respond clearly, concisely and promptly to questions/requests via phone or email
• Write legibly and informatively; read and interpret written information; edit work for spelling and grammar
• Ability to present information in one-on-one and small group situations.
• Mathematical Skills:
  • Ability to Add, subtract, multiple, and divide in all units of measure, using whole numbers, common fractions and decimals.
• Experience with Microsoft products to include: Excel, Word and Outlook and database and order processing products.
• Reasoning Abilities:
  • Carry out instructions in written, oral, or diagram form.
  • Deal with problems involving a few concrete variables in standardized situations.
  • Relate across a broad and varied internal and external customer base.
• Organizational / Time Management Skills:
  • Establish priorities; work independently; proceed with objectives and little supervision.
  • Meet company established job performance standards, investigate ways to improve, and promote quality and productivity.
  • Identify and resolve problems in a timely manner; gather and analyze information skillfully; work well in group problem solving situations.
• Attention to detail, demonstrates accuracy and thoroughness.
• Adapts to changes in the work environment
• Observes established safety and security procedures.
• Consistently at work and on time; ensures work responsibilities are covered when absent

Pella Mid-Atlantic performs background checks and drug screens on all candidates. We perform motor vehicle checks on all employees that drive for the company

Pella Mid-Atlantic is an Equal Opportunity / Affineative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status