Installation Project Manager

Asher Lasting Exteriors ǀ Renewal by Andersen; Onalaska (WI); On-site; USD 63,000 - 77,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401k with company contribution

Long-term Disability

Short-term Disability

Life Insurance

Generous Paid Time Off (PTO)

Job summary

A home remodeling company in Onalaska seeks a Project Manager responsible for overseeing customer project installations. Applicants should have over 3 years of experience in the home improvement sector, knowledge of building codes, and the ability to manage teams effectively. The role emphasizes high-quality workmanship and exceptional customer service. Competitive salary starts at $70,000 plus monthly incentives and various benefits.

Qualifications

• 3+ years of experience in the home improvement industry or other closely related field.
• Knowledge of applicable building codes and construction techniques.
• Valid Driver's License with acceptable driving record.

Responsibilities

• Manage the installation of customer projects from technical measure to installation completion.
• Ensure projects adhere to quality standards.
• Oversee project planning, scheduling, measuring and crew management.
• Maintain communication with customers throughout the process.

Skills

Exceptional customer service

Product terminology knowledge

Installation best practices knowledge

Direction to crew

Organizational skills

Job description

About the Company

Asher Lasting Exteriors has been the leader in exterior home remodeling for 50 years in the Chippewa Valley. We represent premium brands in each respective product segment such as Renewal by Andersen Windows, Pro Via Entry Doors, Gutter Helmet, and Sunesta Retractable Awnings.

Compensation

The yearly salary will start at $70,000 with opportunity to earn monthly incentives.

ESSENTIAL FUNCTIONS

The Project Manager is responsible for managing the installation of customer projects from the technical measure through installation completion. Position ensures projects are completed to the highest quality standards from start to finish. Work involves project planning, scheduling, measuring, and crew oversight.

• Ensures customers are treated with the utmost respect and given the highest quality workmanship; ensures customer satisfaction is maximized by enforcing quality and customer service standards
• Maintains good communication, assisting throughout the process from technical measure through project completion, providing accurate measurements, assessments for labor/materials, and anticipated completion timeframes
• Recognizes situations that may impact customer expectations, job costs and/or code performance and communicates solutions; performs installation inspection and reports on quality of work
• Completes and submits required job files that are complete, correct and timely providing a quality hand off to internal teams
• Schedules projects utilizing best team skillsets for the installation
• Communicates with Customer Care Team for communication to homeowner
• Visits job sites to ensure highest quality workmanship
• Provides leadership and management to assigned installation crews by providing information and direction, evaluating and managing performance, and encouraging employees to make decisions and solve problems within their technical expertise
• Communicates with installation crews on specifics for projects; provides advance notice of unique factors the crew will need to be aware of
• Reviews job orders to ensure material styles, color, trim and other items are accurate and ready
• Assists the Foreman in job planning and maximizing quality, quantity, and efficiency
• Works with Installation Manager and Customer Care Team identifying service call trends and recommends improvements; provides training and development to ensure service calls are minimized
• Works with Operations Manager in recommending improvements, providing training and development as necessary to maximize employee potential and ensure employee safety
• Provides ongoing training during on-site job visits, and establishes scheduled training for trending and consistent opportunities
• Fills-in as necessary to ensure work processes and production workflows are maintained
• Maintains professional and technical knowledge, continually seeks opportunities to enhance skills
• Creates and supports a safe work environment
• Provides positive feedback and recognition to show appreciation for a job well done and taking care of our customers
• Other duties as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Knowledge of product terminology including all parts, pieces, and materials
• Knowledge of current best practices for product installation
• Skill in providing exceptional customer service
• Ability to give direction to assigned crew and obtain effective cooperation in completing work assignments
• Ability to work independently on assigned projects
• Ability to organize work and establish priorities
• Ability to establish and maintain effective working relationships with install crews, other employees, supervisors, and customers
• Ability to work the assigned hours of the position which may include significant overtime
• Ability to multi-task and maintain deadlines

REQUIRED QUALIFICATIONS

• 3+ years of experience in the home improvement industry or other closely related field
• Knowledge of applicable building codes and construction techniques

LICENSES, CERTIFICATION, AND OTHER REQUIREMENTS

• Must possess and maintain a valid Driver’s License with acceptable driving record

PHYSICAL REQUIREMENTS

• Ability to work comfortably on a ladder extending to heights reaching 30’ or structure roof
• Must be able to work outside year-round in all weather conditions
• Physical Abilities (up to 100% of day) – Exerting up to 50-100 pounds regularly, Extra help for loads over 100lbs, Climbing, Repetitive Motions, Balancing, Stooping, Kneeling, Crouching, Crawling, Reaching, Standing, Walking, Pushing, Pulling, Lifting, Fingering, Grasping, Feeling, Walk and stand on uneven surfaces without pain, Repetitious cutting without pain, Ascend and descend ladders without pain, No fear of heights

Benefits

• Health Insurance
• Vision Insurance
• 401k with company contribution and 2-year vesting
• Long-term Disability
• Short-term Disability
• Life Insurance
• Paid Holidays (including your birthday!)
• Generous Paid Time Off (PTO)
• Clothing Allowance
• Various Bonuses
• Cancer
• Critical Illness

Additional Information

***Recruiters/Recruitment agencies: Please do not contact this company regarding recruitment assistance***