Installation Manager - Fort Wayne Flooring Operations

Floor Nation LLC; Fort Wayne (IN); On-site; USD 50,000 - 70,000; Full time

Job summary

Floor Nation LLC is seeking an Installation Manager to lead Fort Wayne flooring installations, manage crews, coordinate schedules, and ensure high quality from post-sale through completion.

Responsibilities include coordinating materials, supporting warehouse operations, and delivering outstanding customer service while maintaining efficient operations.

Qualifications

• Flooring industry experience required.
• Strong knowledge of carpet, LVP, laminate, hardwood.
• Experience coordinating multiple projects simultaneously.
• Excellent organizational and scheduling skills.
• Excellent communication and customer service abilities.
• Ability to resolve conflicts professionally.

Responsibilities

• Lead installation operations and crews to meet schedules.
• Coordinate timelines and ensure on-time project completion.
• Oversee materials coordination and warehouse workflow.
• Monitor quality and enforce installation standards across jobs.
• Provide proactive communication with customers on timelines and issues.
• Conduct pre-installation checks and post-installation follow-up.

Skills

Flooring knowledge

Project coordination

Scheduling

Communication

Conflict resolution

Computers / business software

Job description

Installation Manager - Fort Wayne Flooring Operations

Key Responsibilities:

Installation Operations

• Manage daily installation schedules and crew assignments
• Coordinate installation timelines to ensure on-time project completion
• Monitor installation capacity and workforce utilization
• Oversee all flooring installations including: Carpet, Luxury Vinyl Plank (LVP), Laminate, Hardwood
• Ensure installation quality standards are consistently met
• Conduct jobsite inspections and quality control reviews

Crew Management

• Lead, support, and manage installation crews
• Recruit, onboard, and train installers as needed
• Conduct performance evaluations and coaching
• Ensure crews comply with company policies and installation standards
• Manage installer schedules, productivity, and accountability
• Resolve installer issues and field challenges

Materials & Warehouse Coordination

• Review sold jobs for material accuracy
• Coordinate material ordering and delivery schedules
• Manage staging and preparation of materials for upcoming installations Pull and organize materials from warehouse inventory
• Verify materials prior to installation
• Monitor inventory levels and coordinate replenishment

Customer Experience

• Serve as the primary escalation point for installation-related concerns
• Communicate proactively with customers regarding project timelines
• Resolve customer issues professionally and efficiently
• Ensure customer satisfaction throughout the installation process
• Conduct follow-up inspections when necessary

Measuring & Quality Assurance

• Coordinate and complete pre job site measures
• Review measurements and installation requirements
• Verify job readiness prior to scheduling installations
• Ensure proper documentation of field conditions
• Identify potential installation challenges before work begins

Qualifications:

Required

• Flooring industry experience
• Strong knowledge of carpet, LVP, laminate, and hardwood installations
• Experience coordinating multiple projects simultaneously
• Strong organizational and scheduling skills
• Excellent communication and customer service abilities
• Ability to resolve conflicts and manage difficult situations professionally
• Proficiency with computers and business software systems

Preferred

• Previous experience managing installation crews
• Experience with warehouse operations and inventory management
• Experience using ERP or scheduling software
• Experience with flooring estimating and measurement processes
• Bilingual (English/Spanish) is a plus

If you are a hands-on leader with flooring installation experience and a passion for operational excellence, we want to hear from you. Join a growing company where you can make a direct impact on customer satisfaction, crew success, and overall branch performance.

We are seeking an experienced Installation Manager to lead and oversee all aspects of our flooring installation operations. This role is responsible for managing installation crews, coordinating schedules, ordering materials, supporting warehouse operations, ensuring exceptional customer experiences, and maintaining installation quality standards.

The Installation Manager serves as the primary operational leader for all carpet, luxury vinyl plank (LVP), laminate, and hardwood flooring projects from post sale through completion.

This position reports directly to the Branch Manager and plays a critical role in delivering outstanding customer service while ensuring efficient, profitable operations.

Schedule: Monday–Friday, 7:00 AM – 5:00 PM

The pay range for this role is:

50,000 - 70,000 USD per year (Michaels- Fort Wayne)