Installation Manager

CROWE CUSTOM COUNTER TOPS INC; Chattanooga (TN); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

Competitive compensation with growth

Medical, Dental, Vision, STD, LTD,Life

Paid Time Off

Paid Holidays

401(k) with Matching

Job summary

Rocky Tops Custom Countertops Inc. is seeking an experienced Installation Manager to lead installation teams for residential and commercial countertop projects. You will manage field schedules, ensure high craftsmanship, and uphold safety standards on site.

The role emphasizes strong leadership, deep knowledge of stone fabrication, and a commitment to delivering exceptional customer experiences while maintaining efficient project execution.

Qualifications

• Proven experience (3+ years) in stone/countertop installation, carpentry, or construction project management.
• Strong leadership and team-building skills with a track record of managing field crews.
• Excellent problem-solving abilities and attention to detail.
• Exceptional customer communication and interpersonal skills.
• Valid driver's license with a clean driving record and the ability to lift heavy materials when necessary.
• Bilingual (English/Spanish) is a strong plus.

Responsibilities

• Team Leadership & Supervision: Manage, mentor, and schedule installation crews, subcontractors, and field personnel.
• Operations & Scheduling: Coordinate daily delivery and installation schedules to ensure projects are completed on time and within specifications.
• Quality Control: Inspect installations for quality and precision; resolve issues on-site quickly.
• Customer Service: Act as the primary point of contact for clients, contractors, and builders during installation.
• Safety & Compliance: Enforce OSHA standards and safety policies on all job sites.
• Inventory & Equipment: Oversee tools, equipment maintenance, and vehicle fleets assigned to installation crews.

Skills

Leadership

Customer communication

Problem solving

Attention to detail

Bilingual (English/Spanish)

Job description

Rocky Tops Custom Countertops Inc. is seeking an experienced, hands-on, and detail-oriented Installation Manager to oversee our residential and commercial countertop installation operations.

In this role, you will lead a team of skilled installation professionals, manage daily field schedules, ensure top-tier craftsmanship, and maintain high standards of customer satisfaction. The ideal candidate has deep technical knowledge of stone fabrication and installation (granite, quartz, marble, etc.), strong leadership skills, and a commitment to safety and efficiency.

Key Responsibilities:

• Team Leadership & Supervision: Manage, mentor, and schedule installation crews, subcontractors, and field personnel.

• Operations & Scheduling: Coordinate daily delivery and installation schedules to ensure projects are completed on time and within specifications.

• Quality Control: Inspect completed installations for quality, precision, and adherence to company standards. Resolve any installation or fabrication issues on-site quickly and professionally.

• Customer Service: Act as the primary point of contact for clients, contractors, and builders during the installation phase, ensuring a seamless and positive customer experience.

• Safety & Compliance: Enforce OSHA standards and company safety policies on all job sites and ensure proper handling of equipment and materials.

• Inventory & Equipment: Oversee tools, equipment maintenance, and vehicle fleets assigned to installation crews.

Qualifications:

• Proven experience (3+ years) in stone/countertop installation, carpentry, or construction project management.

• Strong leadership and team-building skills with a track record of managing field crews.

• Excellent problem-solving abilities and attention to detail.

• Exceptional customer communication and interpersonal skills.

• Valid driver's license with a clean driving record and the ability to lift heavy materials when necessary.

• Bilingual (English/Spanish) is a strong plus.

  When you join Rocky Tops Custom Countertops, you become more than an employee - you become an Employee-Owner. Through our Employee Stock Ownership Plan (ESOP), you'll share in the company's success while building a rewarding career with a team that values integrity, craftsmanship, and exceptional customer service.

  We Offer:

  • Employee Stock Ownerships Plan (ESOP)
  • Competitive compensation with opportunities to grow
  • Medical, Dental, Vision, STD, LTD, Life Insurance
  • Paid Time Off
  • Paid Holidays
  • 401(k) with Matching