Installation and Service Coordinator

Solucient Security; Grand Blanc (MI); On-site; USD 57,308,000 - 71,635,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Paid training

Job summary

Solucient Security is seeking an Installation and Service Coordinator to manage scheduling, documentation, and communication for installation and service operations. You will ensure technicians arrive prepared, clients understand expectations, and work moves efficiently through billing.

The role emphasizes coordination across clients, technicians, project leaders, vendors, and internal teams, with a focus on accuracy and proactive problem solving.

Qualifications

• Experience coordinating installation or service projects.
• Ability to gather accurate information and communicate clearly.
• Strong organizational and time-management skills.

Responsibilities

• Coordinate installation projects from scheduling to completion.
• Coordinate service requests and prioritize work based on urgency and resources.
• Provide accurate work orders and client information to technicians and internal teams.

Skills

Scheduling

Dispatching

Customer service

Project coordination

Education

High school diploma or GED

Tools

Microsoft Outlook

Excel

Job description

Make It Easy. Build Confidence. Own the Outcome.

At Solucient, exceptional security solutions require more than quality equipment and skilled technicians. They require thoughtful coordination, clear communication, accurate information, and someone who can bring all the moving parts together.

The Installation and Service Coordinator helps create that experience.

In this role, you will coordinate installation projects and service requests from initial scheduling through completion. You will serve as an important connection between our clients, technicians, project leaders, vendors, and internal teams-helping ensure work is prepared, communicated, completed, documented, and ready for billing.

This is not simply a scheduling position. It is an opportunity to make work easier for others, solve problems before they grow, and create confidence at every step.

Who We Are

Solucient is a commercial electronic security company providing security, fire alarm, access control, video surveillance, and monitoring solutions.

We are committed to creating exceptional experiences through The Solucient Way:

• Be Curious - Ask thoughtful questions, look beyond the immediate request, and seek to understand.
• Make It Easy - Remove confusion, reduce unnecessary steps, and help clients and teammates move forward.
• Build Confidence - Communicate clearly, follow through, and help others know what to expect.
• Sweat the Details - Recognize that accurate information and careful preparation prevent larger problems.
• Finish with WOW - Own the outcome and ensure work is fully completed, not simply passed along.

What You Will Do

As the Installation and Service Coordinator, you will manage the communication, scheduling, documentation, and administrative activities that support successful installation and service operations.

You will help ensure that technicians arrive prepared, clients understand what to expect, internal teams have accurate information, and completed work moves efficiently through documentation and billing.

Installation Coordination

• Schedule installation projects based on client needs, technician availability, project requirements, equipment readiness, and established priorities.
• Confirm installation dates, site contacts, access requirements, working hours, and other important details with clients.
• Review project information before scheduling to identify missing documentation, equipment, approvals, or site requirements.
• Coordinate with, Solution Designers, technicians, Inventory and purchasing, and other departments to support project readiness.
• Communicate schedule changes promptly and professionally.
• Track installation progress and follow up on incomplete work, open items, return visits, and project closeout requirements.
• Ensure completed project documentation is accurate and submitted on time.
• Support preparation for client training, system acceptance, inspections, and final turnover.

Service Coordination

• Receive, document, prioritize, and schedule client service requests.
• Ask thoughtful questions to understand the issue and gather information that may help the technician arrive prepared.
• Coordinate emergency, priority, and routine service calls according to company standards.
• Assign work based on technician skill, location, availability, client needs, and service urgency.
• Communicate appointment windows and service expectations to clients.
• Monitor the daily service schedule and respond to delays, emergencies, cancellations, and changing priorities.
• Follow up on incomplete service calls, ordered parts, return visits, and unresolved client concerns.
• Support fire inspection scheduling and recurring service activities.

Client and Technician Support

• Provide responsive, professional, and compassionate assistance to clients.
• Keep clients informed when schedules, arrival times, parts availability, or project conditions change.
• Provide technicians with accurate work orders, client information, site details, project documentation, and scheduling expectations.
• Serve as a dependable communication resource for technicians working in the field.
• Help resolve scheduling conflicts and operational barriers without creating unnecessary complexity.
• Escalate safety concerns, client dissatisfaction, project risks, and operational issues appropriately.

Documentation and Administrative Support

• Maintain accurate information in company scheduling, customer relationship management, service, and project systems.
• Review technician documentation for completeness and follow up on missing information.
• Verify labor, materials, completion notes, purchase orders, and other information needed for billing.
• Support timely service and project billing reconciliation.
• Maintain organized electronic records and communication histories.
• Prepare reports related to scheduling, open work orders, return visits, documentation, and operational performance.
• Protect confidential client, employee, and company information.

What Success Looks Like

Success in this role means more than keeping the calendar full.

It means:

• Clients know what to expect and feel confident that their needs are being handled.
• Technicians receive the information and resources they need to be successful.
• Installation and service appointments are scheduled efficiently.
• Schedule changes are communicated quickly and clearly.
• Work orders and project documents are accurate and complete.
• Open items are followed through to resolution.
• Preventable delays, return visits, and client frustration are reduced.
• Completed work moves promptly into closeout and billing.
• Problems are owned rather than passed from person to person.

Who You Are

You Make It Easy

You enjoy bringing order to complex situations. You simplify communication, organize priorities, and help others understand what happens next.

You Build Confidence

You communicate clearly and follow through on commitments. Clients and teammates trust that you will keep them informed and take ownership.

You Are Curious

You do not simply accept incomplete information. You ask questions, identify what may be missing, and work to understand the full situation.

You Sweat the Details

You recognize that an incorrect address, missing contact, unavailable part, or unclear work order can disrupt an entire day.

You Stay Calm Under Pressure

You can manage interruptions, shifting schedules, urgent requests, and competing priorities without losing professionalism or accuracy.

You Finish with WOW

You do not consider the work complete until the client is supported, the technician has what they need, the documentation is finished, and the next step is clear.

Qualifications

• Ability to work full-time, 40 hours per week between the hours of 8am and 6pm
• High school diploma or GED required.
• Two or more years of scheduling, dispatching, service coordination, project coordination, customer service, or administrative experience preferred.
• Experience in electronic security, fire alarm, construction, field service, telecommunications, HVAC, electrical, or another technical service industry is helpful.
• Strong verbal and written communication skills.
• Strong organizational and time-management skills.
• Ability to prioritize multiple assignments in a fast-paced environment.
• Strong computer skills and ability to learn scheduling, project management, customer relationship management, and service software.
• Proficiency with Microsoft Outlook, Word, and Excel preferred.
• Ability to work collaboratively with clients, field technicians, managers, vendors, and internal departments.
• Ability to handle confidential information with professionalism and discretion.

Physical and Work Requirements

• Ability to remain seated and work at a computer for extended periods.
• Ability to communicate regularly by telephone, email, video meeting, and internal messaging systems.
• Ability to review detailed electronic and written information.
• Ability to manage frequent interruptions and changing priorities.
• Occasional overtime may be required based on client and operational needs.
• Ability to occasionally lift up to 30 pounds.

Why Join Solucient?

At Solucient, we believe exceptional client experiences begin with exceptional employee experiences.

We offer:

• Competitive compensation- ($20-$25 an hour dependent on experience level)
• Comprehensive Benefits- Health, dental, and vision insurance, short- and long-term disability , life insurance and well-being program, 401(k) with company match
• Paid time off and company holidays
• Smart Casual Dress
• Paid training and professional development
• Career growth opportunities
• A collaborative, purpose-driven work environment
• The opportunity to make a meaningful difference for clients and teammates

The Impact of This Role

The Installation and Service Coordinator directly supports all three pillars of Solucient's success.

Client Experience Excellence:

You create clear, responsive, and reliable experiences that build client trust.

Operational Excellence:

You help ensure people, information, materials, and schedules come together effectively.

Financial Excellence:

You support technician productivity, reduce preventable delays and return visits, and help completed work move accurately and promptly to billing.

Every appointment matters.

Every detail matters.

Every follow-up matters.

If you are an organized problem-solver who enjoys helping others succeed and believes every interaction is an opportunity to create confidence, we would like to meet you.

Join Solucient and help us Finish with WOW.

EEO Policy

Solucient Security provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.