Installation and Customer Service Coordinator

Budget Blinds of Cary/North Raleigh/Durham/Chapel Hill; Durham (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company matching

Paid time off

Employee discounts

Bonus based on performance

Referral program

Job summary

Budget Blinds is seeking a Customer Service & Installation Coordinator to manage installation scheduling, customer communication, warranty requests, remakes, and post-sale service support for window treatment projects. This role connects customers, sales consultants, installers, vendors, and the office team to ensure a smooth experience from product arrival through final installation.

The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple

Qualifications

• High school diploma required; associate degree preferred.
• 3+ years of customer service, scheduling, administrative, or operations experience highly preferred.
• Experience in home services, interior design, construction, or window coverings is a plus.

Responsibilities

• Serve as the primary point of contact for customers regarding installation scheduling, service requests, warranty claims, and remake updates.
• Schedule installation appointments for blinds, shades, shutters, drapery, and other custom window treatments.
• Coordinate installer calendars and optimize daily installation routes for efficiency and productivity.
• Confirm appointments with customers and communicate installation timelines, arrival expectations, and scheduling updates.
• Respond promptly and professionally to customer questions, concerns, and post-installation follow-up requests.
• Manage warranty claims, product remakes, repairs, and service appointments from start to final resolution.
• Coordinate with vendors and manufacturers regarding warranty submissions, replacement products, and remake timelines.
• Track remake orders and service requests to ensure timely completion and customer satisfaction.
• Reschedule appointments as needed due to installer availability, customer requests, or service-related issues.
• Maintain accurate scheduling records, customer notes, service updates, and project documentation within CRM and office systems.
• Communicate installation details, service needs, and customer expectations with installers, sales consultants, and office leadership.
• Support issue resolution quickly and professionally while maintaining a high level of customer care.
• Assist with office workflow management and operational support as needed.

Skills

CRM systems

Microsoft Office

Email communication

Verbal communication

Written communication

Organization

Multitasking

Education

High school diploma

Associate degree

Tools

CRM systems

Scheduling software

Job description

Benefits

• Health insurance


• Opportunity for advancement


• Paid time off


• Training & development


• Vision insurance


• 401(k)


• 401(k) matching


• Bonus based on performance


• Company parties


• Competitive salary


• Dental insurance


• Employee discounts

Customer Service and Installation Coordinator

Founded in 1992 with a family atmosphere, Budget Blinds is the #1 provider of custom window coverings in North America. With more than 1,400 franchise territories serving 10,000 cities across North America, we install over 50,000 window treatments per week. We offer custom solutions customers cannot find anywhere else, including blinds, shades, shutters, drapery, exterior solutions, and smart home options.

The Installation and Customer Service Coordinator is responsible for managing installation scheduling, customer communication, warranty requests, remakes, and post-sale service support for window treatment projects. This role serves as the primary connection between customers, sales consultants, installers, vendors, and the office team to ensure a smooth customer experience from product arrival through final installation and service resolution.

The ideal candidate is highly organized, detail-oriented, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism and strong communication throughout the project lifecycle and beyond.

Key Responsibilities

• Serve as the primary point of contact for customers regarding installation scheduling, service requests, warranty claims, and remake updates


• Schedule installation appointments for blinds, shades, shutters, drapery, and other custom window treatments


• Coordinate installer calendars and optimize daily installation routes for efficiency and productivity


• Confirm appointments with customers and communicate installation timelines, arrival expectations, and scheduling updates


• Respond promptly and professionally to customer questions, concerns, and post-installation follow-up requests


• Manage warranty claims, product remakes, repairs, and service appointments from start to final resolution


• Coordinate with vendors and manufacturers regarding warranty submissions, replacement products, and remake timelines


• Track remake orders and service requests to ensure timely completion and customer satisfaction


• Reschedule appointments as needed due to installer availability, customer requests, or service-related issues


• Maintain accurate scheduling records, customer notes, service updates, and project documentation within CRM and office systems


• Communicate installation details, service needs, and customer expectations with installers, sales consultants, and office leadership


• Support issue resolution quickly and professionally while maintaining a high level of customer care


• Assist with office workflow management and operational support as needed

Qualifications

• High school diploma required; associate degree preferred


• 3+ years of customer service, scheduling, administrative, or operations experience highly preferred


• Experience in home services, interior design, construction, or window coverings is a plus


• Strong computer skills including Microsoft Office, CRM systems, and email communication


• Excellent verbal and written communication skills


• Strong organizational skills and attention to detail


• Ability to prioritize multiple tasks and work independently, as well as a team


• Positive, customer-focused attitude and strong problem-solving ability

Benefits & Perks

• Competitive full-time salary with bonus opportunities


• Health, dental, and vision insurance


• 401(k) plan with company matching


• Paid time off (PTO)


• Employee discounts


• Referral program


• Recognition for strong performance and a job well done


• Fun, supportive, and family-like work environment


• Opportunities for career growth and advancement

At Budget Blinds, delivering exceptional customer experiences is a top priority. The Customer Service & Installation Coordinator plays a vital role in ensuring every project is completed smoothly, professionally, and with world-class service from start to finish. We're excited to add a member to our ever-growing team!