Install Service Parts Manager

W3Global; Crofton (MD); On-site; USD 70,000 - 81,000; Full time

Job summary

A leading company in the security industry is seeking an Install Service Parts Manager to lead a team of technicians. This role involves ensuring high-quality service delivery, managing installations, and overseeing project management. The ideal candidate will have significant technical expertise and strong leadership skills, focusing on customer satisfaction. You will supervise daily operations, manage scheduling, and ensure compliance with safety protocols, while fostering a collaborative team environment.

Benefits

401(k)

Health insurance

Paid time off

Qualifications

• 5-7 years in the security industry, with at least 3 years in a managerial role.
• Technical knowledge of alarm, fire, CCTV, and access control systems.

Responsibilities

• Supervise and mentor installation and service technicians.
• Oversee project/job installations and maintenance.
• Act as a point of escalation for customer concerns.

Skills

Leadership

Problem-Solving

Communication

Education

Relevant industry certifications

Tools

Project management software

Job description

Join to apply for the Install Service Parts Manager role at W3Global

1 week ago Be among the first 25 applicants

Join to apply for the Install Service Parts Manager role at W3Global

About The Job

Job Summary

This hands-on leadership role involves managing a team of technicians, ensuring high-quality service delivery, and personally handling installations, service calls, and project management when necessary. The ideal candidate possesses extensive technical expertise, strong leadership skills, and a commitment to customer satisfaction within the security industry.

Key Responsibilities

Team & Operational Management

• Supervise, train, and mentor installation and service technicians, ensuring compliance with company standards, safety protocols, and performance expectations.
• Manage scheduling and dispatching to optimize team productivity and service efficiency.
• Ensure smooth daily branch operations and address workflow challenges.
• Lead weekly job status/operations meetings to align teams and resolve operational issues.
• Participate in branch-wide meetings to communicate updates and foster collaboration.
• Ensure staff are compliant with skill certifications, scope-of-work, Sedona notes, and technology requirements.

Service & Installation Oversight

• Oversee project/job installations and maintenance, ensuring compliance with regulations, standards, and customer specifications.
• Conduct service calls and troubleshoot complex technical issues.
• Ensure timely completion of service requests and maintain service standards.
• Assist in scheduling to optimize daily operations.

Project & Inventory Management

• Lead installation projects from start to finish, managing resources, timelines, and deliverables.
• Maintain inventory levels, conduct audits, and ensure stock aligns with standards.
• Manage subcontractors and ensure their performance meets expectations.
• Assist in project design, approvals, and job walks per SOPs.
• Ensure install job SKUs are available for job starts.

Customer & Performance Management

• Act as a point of escalation for customer concerns, ensuring satisfaction and long-term relationships.
• Provide performance reports to leadership, identifying areas for improvement.
• Monitor technician efficiency and implement training or process improvements.

Qualifications

• Minimum of 5-7 years in the security industry, with at least 3 years in a managerial role overseeing installation and service teams.
• Technical knowledge of alarm, fire, CCTV, and access control systems.
• Relevant industry certifications (ESA, NICET) are a plus.
• Strong leadership, training, and management skills.
• Key competencies include problem-solving, project management software proficiency, interpersonal and communication skills, and a commitment to safety and quality.

Additional Details

Expected hours: 40/week

Pay: Starts at $70K annually (DOE)

Benefits

• 401(k)
• Health insurance
• Paid time off

Schedule

• 8-hour shift, Monday to Friday
• In-person work location