Inspector/Guest Room Attendant

Kewadin Casinos; Sugar Island Township (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Kewadin Casinos is seeking an Inspector/Guest Room Attendant to ensure hotel rooms are cleaned to company standards and properly stocked. You will inspect rooms, carts, and public areas, assist in laundry, and help manage daily assignments for team members while delivering cheerful, professional service.

Ideal candidates have at least a high school diploma and prior room cleaning experience, with the ability to work varied shifts and pass pre-employment drug testing.

Qualifications

• High School diploma or equivalent preferred.
• One year room cleaning experience in hospitality preferred.
• Must communicate effectively with guests and coworkers.
• Must be flexible to work various shifts, including nights, weekends and holidays.
• Must complete pre-employment drug testing.

Responsibilities

• Inspect rooms completed by Guest Room Attendants for proper cleaning and readiness.
• Inspect housekeeping carts for stocking and organization.
• Inspect hotel public areas for cleanliness.
• Assist laundry and stocking in storage areas.
• Prepare daily assignments for team members and supervise accordingly.
• Provide courteous customer service to guests and internal customers.

Skills

Communication

Flexibility

Effective communication

Confidentiality

Drug testing willingness

Native American preferred

Education

High School diploma or equivalent

Tools

Word processing

Spreadsheets

Database software

Email

Timekeeping systems

Job description

The Inspector/Guest Room Attendant, under the supervision of the Hotel Housekeeping Floor Supervisor or the Executive Housekeeper, is responsible for inspecting the hotel rooms completed by the Guest Room Attendants and ensuring hotel rooms are properly cleaned and stocked to Company standards. The position is also responsible for maintaining stock levels in storage rooms, assisting in laundry and training new team members. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

• Inspects hotel rooms completed by the room attendants to ensure rooms are properly cleaned.
• Inspects housekeeping carts for proper stocking and organization.
• Inspects public areas of Hotel for cleanliness.
• Handles customer relations, questions and/or complaints.
• Cleans hotel rooms and public areas as needed.
• Assists in preparing the daily assignments for each team members.
• Works in laundry as needed.
• Reconciles computer to ensure rooms are upgraded for proper room status.
• Assists with removing extra items used in rooms; i.e. refrigerators, roll-a-way beds, trash.
• Assists with the stocking of linens and supplies in storage areas.
• Assists with inventory maintenance and stocking levels.
• Assists with removing soiled linens from floors and transporting to laundry room.
• Assists with maintaining lost and found for Hotel guests.

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

• Complies with Company and departmental policies and procedures.
• Completes all mandatory supervisory and management trainings.
• Attends mandatory meetings.
• Assists with staff evaluations and handles performance issues and disciplinary actions as needed.
• All other job related duties as assigned.

Contacts

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments and customers.

Physical Requirements

Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include constant standing, walking, use of hearing; frequent pushing/pulling, climbing, stooping, kneeling, crawling, reaching, manual handling, use of smell, near/midrange/far vision, depth perception, color/field of vision, bending and occasional exposure to infectious exposure, typing and sitting. Working conditions constant exposure to noise and air quality, frequent exposure to extreme heat and wet/humidity and occasional exposure to cold. Potential hazards include constant exposure to chemicals; frequent computer and equipment use and occasional exposure to moving mechanical parts, electric shock, exposure to insecticides/pesticides and needles/syringes.

Requirements

Education

High School diploma or equivalent preferred.

Experience

One year room cleaning experience in the Hospitality industry preferred.

Knowledge, Skills and Abilities

Must be able to establish and maintain effective communication with co-workers, subordinates, supervisors and guests. Must be able to work extended hours when needed. Must be flexible and available to work various shifts, including nights, weekends and holidays. Knowledge of cleaning practices, cleaning chemicals, Material Safety Data Sheets (MSDS) preferred. Knowledge of word processing and spreadsheet and data base software e-mail communication and timekeeping systems preferred. Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email. Must be able to work under pressure at a rapid pace and handle difficult situations. Must maintain confidentiality. Will be required to complete and pass pre-employment drug testing. Native American preferred.