Inspector/Guest Room Attendant

Kewadin Casinos; Sault Ste. Marie (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Kewadin Casinos in Michigan is seeking an Inspector/Guest Room Attendant to ensure rooms are cleaned to brand standards and to assist in stocking supplies and coordinating daily assignments. You will inspect rooms, carts, and public areas, provide courteous service, and help train new team members in housekeeping procedures.

The role requires flexibility for varied shifts, ability to lift up to 50 pounds, and strong communication with guests and staff.

Qualifications

• Must establish and maintain effective communication with co-workers and guests.
• Able to work extended hours and varied shifts, including nights, weekends and holidays.
• Knowledge of cleaning practices and MSDS preferred.
• Ability to use word processing, spreadsheets, and timekeeping systems.

Responsibilities

• Inspect hotel rooms and carts to ensure proper cleaning and stocking.
• Inspect public areas of hotel for cleanliness and order.
• Handle customer relations, questions and/or complaints.
• Assist with daily assignments and laundry as needed.
• Maintain lost and found and assist with stocking linens and supplies.
• Support inventory maintenance and room status reconciliation.

Skills

Communication

Customer service

Timekeeping systems

Flexibility

Education

High School diploma preferred

Job description

The Inspector/Guest Room Attendant, under the supervision of the Hotel Housekeeping Floor Supervisor or the Executive Housekeeper, is responsible for inspecting the hotel rooms completed by the Guest Room Attendants and ensuring hotel rooms are properly cleaned and stocked to Company standards. The position is also responsible for maintaining stock levels in storage rooms, assisting in laundry and training new team members. The position is responsible for providing attentive, cheerful, courteous, professional customer service to all customers, internal and external, striving to always exceed their expectations.

ESSENTIAL FUNCTIONS: (includes, but is not limited to, the following)

• Inspects hotel rooms completed by the room attendants to ensure rooms are properly cleaned.
• Inspects housekeeping carts for proper stocking and organization.
• Inspects public areas of Hotel for cleanliness.
• Handles customer relations, questions and/or complaints.
• Cleans hotel rooms and public areas as needed.
• Assists in preparing the daily assignments for each team members.
• Works in laundry as needed.
• Reconciles computer to ensure rooms are upgraded for proper room status.
• Assists with removing extra items used in rooms; i.e. refrigerators, roll-a-way beds, trash.
• Assists with the stocking of linens and supplies in storage areas.
• Assists with inventory maintenance and stocking levels.
• Assists with removing soiled linens from floors and transporting to laundry room.
• Assists with maintaining lost and found for Hotel guests.

ADDITIONAL RESPONSIBILITIES: (includes, but is not limited to, the following)

• Complies with Company and departmental policies and procedures.
• Completes all mandatory supervisory and management trainings.
• Attends mandatory meetings.
• Assists with staff evaluations and handles performance issues and disciplinary actions as needed.
• All other job related duties as assigned.

CONTACTS:

Immediate peers, peers in other departments, immediate supervisor/manager, managers in other departments and customers.

PHYSICAL REQUIREMENTS:

Position medium with lifting of 50 pounds maximum and frequent lifting/carrying up to 25 pounds. Physical factors include constant standing, walking, use of hearing; frequent pushing/pulling, climbing, stooping, kneeling, crawling, reaching, manual handling, use of smell, near/midrange/far vision, depth perception, color/field of vision, bending and occasional exposure to infectious exposure, typing and sitting. Working conditions constant exposure to noise and air quality, frequent exposure to extreme heat and wet/humidity and occasional exposure to cold. Potential hazards include constant exposure to chemicals; frequent computer and equipment use and occasional exposure to moving mechanical parts, electric shock, exposure to insecticides/pesticides and needles/syringes.

REQUIREMENTS:

Education:

High School diploma or equivalent preferred.

Experience:

One year room cleaning experience in the Hospitality industry preferred.

Knowledge, Skills and Abilities:

Must be able to establish and maintain effective communication with co-workers, subordinates, supervisors and guests. Must be able to work extended hours when needed. Must be flexible and available to work various shifts, including nights, weekends and holidays. Knowledge of cleaning practices, cleaning chemicals, Material Safety Data Sheets (MSDS) preferred. Knowledge of word processing and spreadsheet and data base software e-mail communication and timekeeping systems preferred. Must have excellent communication skills and be able to communicate clearly in person, in writing, and by telephone and email. Must be able to work under pressure at a rapid pace and handle difficult situations. Must maintain confidentiality. Will be required to complete and pass pre-employment drug testing. Native American preferred.