Insights Strategist

Dialogue AI; Los Angeles (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading AI research platform is looking for an Insights Strategist in Los Angeles, CA. In this role, you will partner with customers to ensure high-quality research and translate insights into actionable results. You will influence how qualitative research best practices are integrated into the product. Ideal candidates have at least 2 years of qualitative research experience and strong communication skills. This role offers an opportunity to impact future AI-driven research workflows.

Qualifications

• 2+ years of hands-on qualitative research experience.
• Experience in designing and moderating interviews or usability studies.
• Strong understanding of qualitative research fundamentals.

Responsibilities

• Act as a trusted research partner for customers.
• Advise customers on study design and question framing.
• Translate insights into actionable takeaways.

Skills

Qualitative research experience

Study design

Customer interaction

Communication skills

Tools

UserTesting

Dovetail

Maze

Job description

The Role

The Insights Strategist partners closely with customers to ensure they run best-in-class research on Dialogue—while also feeding real-world research learnings back into the product.

You’ll help customers design strong studies, interpret insights, and get real value from Dialogue, while shaping how the platform encodes research best practices over time.

This role is ideal for someone who:

• Has run real qualitative studies

• Loves working directly with customers

• Wants to influence how research tools are built—not just used

What You’ll Do

Customer Success & Research Partnership

• Act as a trusted research partner for customers during onboarding, pilots, and ongoing usage

• Advise customers on study design, question framing, participant selection, and synthesis

• Review studies and outputs to ensure research quality and methodological rigor

• Help customers translate insights into clear, actionable takeaways

• Support renewals and expansions by driving visible customer value

Research Best Practices → Product

• Identify patterns in how customers run studies and where they get stuck

• Translate qualitative research best practices into platform guidance, defaults, and workflows

• Partner with Product and Engineering to refine Dialogue’s research frameworks

• Help define what “great research” looks like inside the platform

• Contribute to templates, playbooks, and internal research standards

Internal Enablement

• Create customer-facing resources (best practice guides, example studies, frameworks)

• Support Sales and Marketing with research-informed narratives and examples

• Provide feedback loops on customer needs, objections, and wins

What We’re Looking For

Required

• 2+ years of hands‑on qualitative research experience (UX, consumer, product, or market research)

• Experience designing and moderating interviews, concept tests, or usability studies

• Strong understanding of qualitative research fundamentals and best practices

• Comfort working directly with customers and stakeholders

• Clear written and verbal communication skills

Nice to Have

• Experience in a fast-moving startup or SaaS environment

• Background in UX research, consumer insights, or mixed methods

• Familiarity with research platforms (UserTesting, Dovetail, Maze, etc.)

• Interest in AI-powered tools and workflows

• Experience turning research into repeatable systems or templates

Why This Role Matters

• You’ll directly shape how customers experience Dialogue

• You’ll influence how qualitative research best practices are embedded into an AI product

• You’ll work across customers, product, and leadership

• You’ll help define a new category of AI‑native research workflows

Who You Might Be

• A researcher who wants to stay close to the craft—but have broader impact

• A customer‑facing research partner who enjoys teaching and advising

• Someone excited to help define the future of qualitative research tooling