Insights Manager

GoodRx, Inc.; Los Angeles (CA); On-site; USD 102,000 - 162,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Unlimited vacation

401(k) with company match

Job summary

GoodRx, Inc. is seeking an Insights Manager with a strong mixed-methods research background to execute complex research studies that inform product optimization. The role involves analytics support using tools like Redshift and Tableau, and requires at least 8 years of experience in research or a related field.

Benefits include medical, dental, vision insurance, unlimited vacation, and a 401(k) with company match. Candidates with diverse backgrounds are encouraged to apply. This is a great opportunity to join a company committed to inclusivity and impactful insights!

Qualifications

• 8+ years of professional experience in consumer/user experience research or analytics.
• Extensive experience with survey design, sampling, weighting, and basic statistical analysis.
• Exceptional communication skills and ability to synthesize findings.

Responsibilities

• Design and execute complex research studies to inform product offerings.
• Manage longitudinal CSAT/NPS and other KPI studies for reporting.
• Develop digestible reports to communicate findings to non-research audiences.

Skills

Mixed-methods research background

Strong knowledge of quantitative and qualitative methods

Presentation building skills

Strong knowledge of SQL, Redshift, Tableau

Education

Bachelor’s degree with 6 years of experience or a Master’s degree

Tools

Alchemer or Qualtrics

Dscout

Job description

About this Role

Insights Manager – The Insights team is looking for a motivated individual with a mixed-methods research background to serve as an Insights Manager. This person will be responsible for executing large strategic research studies across GoodRx’s consumer product offerings, as well as delivering relevant analytics and technical support to the team, as needed.

Responsibilities

• Design and execute complex research studies that inform the development and continued optimization of GoodRx’s subscription services and core product offerings.
• Manage longitudinal CSAT/NPS and other KPI studies for ongoing internal and external reporting across all GoodRx product offerings.
• Provide analytics support to the Insights team, working in Redshift, Tableau and Lookr to pull customer data and develop relevant dashboards.
• Leverage multiple primary and secondary quantitative data sets to answer key questions and ensure a holistic analysis of problems and potential insights.
• Manage the execution of research studies, including sampling, data collection, cleaning and weighting to ensure the highest level of data quality.
• Conduct data analysis, including cross tabulation and dashboard creation to generate meaningful findings.
• Develop digestible reports that clearly communicate findings to non-research audiences (e.g., senior leadership, sales, product, design).

Ideal Candidate

• Strategic thinker who translates data into insights that address business needs.
• Strong knowledge of quantitative and qualitative methods, with experience blending primary and secondary inputs.
• Self‑starter who delivers research quickly and independently and takes initiative when spotting opportunities.
• Story‑teller who communicates findings in a compelling, meaningful way.
• Business‑mindful researcher who understands how data can inform product development and revenue creation.
• Comfortable operating in a fast‑paced environment with ambiguity.
• AI‑curious researcher who has leveraged AI tools to improve research efficiency.

Required Skills & Experience

• 8+ years of professional experience in consumer/user experience research or analytics, or a Bachelor’s degree with 6 years of experience, or a Master’s degree.
• Extensive experience with survey design, sampling, weighting, and basic statistical analysis.
• Expertise in Alchemer or Qualtrics; experience with Dscout, UserInterviews, or a similar qualitative tool.
• Strong knowledge of SQL, Redshift, and Tableau.
• Presentation building skills (PowerPoint, Google Slides) and a good eye for concise data visualization.
• Exceptional communication skills and ability to synthesize findings for both technical and non‑technical audiences.
• Experience in healthcare is preferred but not required.
• Experience with AI research tools is preferred but not required.

Compensation

Pay ranges vary by location. For example: SanFrancisco/Seattle: $136,000.00–$216,000.00; NewYork: $124,000.00–$198,000.00; SantaMonica: $113,000.00–$180,000.00; Other locations: $102,000.00–$162,000.00. Patents, bonuses and equity grants may also be offered.

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Employee stock purchase plan (ESPP)
• Unlimited vacation; 13 paid holidays; 72 hours sick leave
• Mental wellness and financial wellness programs
• Fertility benefits
• Parental leave
• Pet insurance
• Supplemental life insurance for you and your dependents
• Company‐paid short‑term and long‑term disability
• Additional benefits as otherwise specified by the company

EEO & Diversity

GoodRx is committed to growing and empowering a more inclusive community within our company and industry. We hire and cultivate diverse teams of the best and brightest from all backgrounds, experiences, and perspectives. Women, people of color, LGBTQ+ individuals, people with disabilities, and Veterans are encouraged to apply—even if they do not meet every qualification listed. GoodRx is an equal opportunity employer and provides reasonable accommodations for candidates with disabilities during the recruiting process.