Inside Technical Sales

H&D Distributors, Inc; Dallas (TX); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

Health, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Career growth opportunities

Job summary

H&D Distributors, Inc is seeking an experienced and detail‑oriented Technical Inside Sales Specialist to support customers and the sales team. This role reviews, processes, and fulfills customer requirements with a high degree of accuracy in a fast‑paced industrial environment.

You will manage orders, review contracts and terms, provide product guidance, coordinate with purchasing and logistics, and communicate status to customers, vendors, and internal teams to ensure timely delivery and

Qualifications

• Minimum 5 years in Inside Sales, Customer Service, or related roles in industrial/technical environment.
• Strong contract review experience and ability to manage commercial terms.
• Exceptional written and verbal communication skills.
• Outstanding attention to detail and organizational skills.
• Ability to manage multiple priorities with accuracy.
• Proficient with Microsoft Office, ERP systems, and business software.

Responsibilities

• Serve as primary contact for customers via phone, email, and online inquiries.
• Provide product recommendations, technical guidance, pricing, and availability information.
• Coordinate with outside sales, suppliers, and internal departments to deliver excellent customer service.
• Build and maintain strong relationships with customers and vendors.
• Process orders accurately and review for completeness, pricing, and delivery requirements.
• Coordinate with purchasing, warehouse, and logistics to ensure timely fulfillment.

Skills

Inside Sales

Customer Service

Contract Review

Attention to Detail

Communication

MS Office

Education

None

Tools

ERP Systems

MS Office

Job description

Join a Growing Industrial Solutions Team

H&D Distributors is seeking an experienced and detail-oriented Technical Inside Sales Specialist to support our customers and sales team. This position plays a critical role in ensuring customer requirements are accurately reviewed, processed, and fulfilled. The ideal candidate will have a strong background in industrial products, exceptional communication skills, and the ability to manage detailed contractual and technical requirements with a high degree of accuracy.

If you thrive in a fast-paced industrial environment, enjoy solving customer challenges, and take pride in getting the details right, we'd like to hear from you.

Key Responsibilities

Customer Support & Technical Sales

• Serve as a primary point of contact for customers via phone, email, and online inquiries.
• Provide product recommendations, technical guidance, pricing, and availability information.
• Collaborate with outside sales representatives, suppliers, and internal departments to deliver outstanding customer service.
• Build and maintain strong relationships with customers and vendors.

Order Management

• Process customer orders accurately and efficiently.
• Review orders for completeness, pricing accuracy, delivery requirements, and special instructions.
• Coordinate with purchasing, warehouse, and logistics teams to ensure timely order fulfillment.
• Resolve order discrepancies and communicate updates to customers.

Contract Review & Compliance

• Review customer contracts, purchase orders, terms and conditions, and vendor agreements.
• Identify contractual requirements, exceptions, risks, and special compliance obligations.
• Ensure customer requirements are accurately communicated and executed throughout the organization.
• Maintain documentation and records related to contracts, customer agreements, and order requirements.

Communication & Coordination

• Act as a liaison between customers, sales, operations, purchasing, and management.
• Communicate clearly and professionally regarding order status, technical requirements, timelines, and issue resolution.
• Participate in process improvement initiatives that enhance efficiency and accuracy.

Qualifications

Required

• Minimum 5 years of experience in an Inside Sales, Customer Service, Sales Support, Contracts Administration, or similar role within an industrial, manufacturing, distribution, or technical products environment.
• Strong experience reviewing contracts, customer purchase orders, terms and conditions, or commercial agreements.
• Exceptional written and verbal communication skills.
• Outstanding attention to detail and organizational skills.
• Ability to manage multiple priorities while maintaining accuracy.
• Proficient with Microsoft Office, ERP systems, and business software.

Preferred

• Experience in industrial distribution, hydraulics, pneumatics, sealing products, automation, or related technical products.
• Familiarity with contract compliance, commercial terms, and customer specifications.
• Experience working with ERP systems such as Epicor, NetSuite, SAP, Microsoft Dynamics, or similar platforms.

What Makes Someone Successful in This Role?

The ideal candidate:

• Notices details that others miss.
• Is highly organized and process-oriented.
• Communicates professionally with customers, suppliers, and coworkers.
• Understands the importance of accuracy in contracts, order entry, and customer requirements.
• Can balance technical product knowledge with outstanding customer service.
• Takes ownership of problems and follows through to resolution.
• Competitive compensation
• Health, dental, and vision insurance
• Paid time off and holidays
• 401(k) with company match
• Career growth opportunities within a growing industrial organization