Inside Sales / Warehouse Operations Associate

BWI Companies, Inc.; La Vergne (TN); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401(k) plan with company match

FSA/HSA options

Life and disability insurance

Paid time off

Job summary

BWI Companies, Inc. invites you to join us as an Inside Sales / Warehouse Operations Associate in La Vergne, TN. You will support both sales reps and customers with product knowledge, order entry, and inventory coordination.

This role emphasizes customer service, product guidance, and efficient processing of phone orders in a fast-paced environment. A forklift or stocking duties may be involved during peak periods.

Qualifications

• Experience in customer-facing roles or a branch/counter-service environment.
• Strong communication skills, polite, clear, and confident.
• Proficient with computers and learning new software quickly.
• Experience with AS400 or similar order-entry systems preferred.

Responsibilities

• Act as trusted advisor for sales reps and customers, answering product, availability, and usage questions.
• Field incoming calls from prospective customers and guide them through offerings.
• Share details on product lines, pricing, delivery schedules, and credit options.
• Help keep showroom clean, stocked, and welcoming.
• Enter phone orders accurately and efficiently.

Skills

Customer service

Communication

Attention to detail

Multitasking

Problem solving

Education

High school diploma or GED

Tools

AS400

Job description

Inside Sales / Warehouse Operations Associate

Join our team in a dynamic sales and customer service role!

Are you passionate about plants, turf, or pest control—and love helping others succeed? BWI is looking for an Inside Sales / Warehouse Operations Associate who can bring industry knowledge and top-tier customer service to a fast-paced sales environment.

In this role, you won’t just be answering phones—you’ll be the go-to resource for BWI’s customers and sales team. Whether it’s guiding product usage, promoting new items, or solving challenges, your voice will make a difference.

What You’ll Be Doing

• Be a trusted advisor for BWI sales reps and customers—answering product, availability, and usage questions.
• Field incoming calls from prospective customers and guide them through our offerings.
• Share details about our product lines, pricing, delivery schedules, and credit options.
• Help keep our showroom sharp, stocked, and welcoming.
• Enter phone orders accurately and efficiently.
• Call existing and potential customers to promote exciting new products and seasonal promotions.
• Partner with outside sales reps to provide a seamless customer experience.
• Support local walk-in customers with product knowledge and order support.
• Resolve customer concerns with a problem-solving mindset and a service-first attitude.
• Assist with the receipt of incoming inventory (forklift certification preferred).
• Assist with organizing outgoing customer orders.
• During peak selling periods, assist with local deliveries.

What Makes You a Great Fit

• You're enthusiastic and genuinely enjoy helping others.
• You bring strong communication skills—polite, clear, and confident.
• You have previous experience working in a branch, counter-service, or customer-facing environment, such as an automotive parts counter, retail counter, distribution branch, or similar setting.
• You are proficient with computers and comfortable learning and working with business software. Experience using AS400 or similar order-entry systems is preferred.
• You can work efficiently in a fast-paced environment, prioritize competing demands, and manage multiple tasks at the same time.
• You pay attention to the details that make a big difference.
• You're self-motivated, organized, and dependable.
• You lift up to 50 lbs. without issue and enjoy being active during your day.
• You think on your feet and solve problems creatively.
• You’re resilient, optimistic, and determined.

Requirements

• High school diploma or GED.
• At least one year of experience in agronomy, horticulture, pest control, retail, automotive parts, distribution, or a related field.
• Previous experience in a branch, counter-service, retail parts, or other customer-facing environment preferred.
• Proficiency with computers and the ability to learn new software and systems quickly.
• Experience with AS400 or similar business systems is preferred.
• Ability to work in a fast-paced environment while effectively handling multiple priorities and customer needs.
• Ability to lift up to 50 lbs.

What’s In It for You?

• $20–$22 per hour, depending on experience.
• Monday through Friday schedule with weekends off.
• 401(k) plan with generous company match.
• Health, dental & vision insurance.
• Flexible Spending Account (FSA) and Health Savings Account (HSA) options.
• Life and disability insurance.
• Paid time off, including vacation and 8 paid company holidays.

At BWI, you’ll work in an environment that values product knowledge, personal integrity, and professional growth. If you’re looking for more than just a sales job—if you’re ready to join a team that supports growers, landscapers, and green industry professionals across the region—

Let’s grow together.