Customer Service Warehouse Associate

Ewing Outdoor Supply; Tacoma (WA); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Wellness Resources

Profit Sharing

Job summary

Ewing Outdoor Supply is seeking a customer service oriented Warehouse Service Professional/Delivery Driver in Tacoma, WA. The role combines delivery duties with warehouse tasks, requiring the ability to lift 50–70 lbs and follow delivery routes with time schedules.

Ideal candidates have a passion for safety and customer service, with a willingness to learn product knowledge and support sales at the counter. Bilingual English/Spanish is a plus but not required.

Qualifications

• Customer service experience in a fast-paced environment.
• Ability to greet and engage customers effectively.
• Strong communication and time management skills.
• Bilingual English/Spanish is a plus but not required.

Responsibilities

• Greet and direct customers
• Deliver a wide variety of items to different addresses and routes
• Follow routes and time schedule
• Load, unload, prepare, inspect and operate a delivery vehicle
• Inform customers about new products and services
• Follow DOT regulations and safety standards
• Ensure racks are fully stocked
• Coordinate with team to provide excellent customer service
• Provide accurate information on products and pricing
• Cross-sell products
• Provide customer feedback to the Store Manager
• Stay up-to-date with new products/services
• Ability to multi-task and manage time effectively
• Be able to lift 50-70 pounds
• Valid driver’s license
• Excellent organizational and time management skills

Skills

Customer service

Delivery driving

Safety awareness

Bilingual (English/Spanish)

Time management

Job description

Full Job Description

$19 - $22 per hour

2901 South Tacoma Way

Tacoma WA 92011

Ewing Outdoor Supply is in need of a customer service oriented Warehouse Service Professional/Delivery Driver at our fantastic Tacoma WA Location. The correct new teammate will have a passion for customer service and safety, but also have the ability to hustle and keep up in a fast paced distribution warehouse, where serving our contractors and customers is our priority.

This position will have delivery and warehouse responsibilities, so the ability to flex and lift 50-70 lbs. will be required of you. We will be flexing your brain as well, building your skill set and product knowledge to help at the sales counter as you grow.

Prior green industry and landscape experience is preferred, but not required, we can teach you.

If your are bilingual English/Spanish, that would be preferred, but not a requirement. We will always look for the right team fit.

As a green industry leader for over 100 years,family ownedEwing Outdoor Supplyprides itself on working hard for our customers, growing our employees and having fun while doing it.

If this sounds like an opportunity that interests you, read the full job description provided above to see if you would be a fit for our team, and in our family.

Responsibilities

• Go the extra mile to engage customers

• Greet and direct customers

• Deliver a wide variety of items to different addresses and through different routes

• Follow routes and time schedule

• Load, unload, prepare, inspect and operate a delivery vehicle

• Inform customers about new products and services

• Follow DOT regulations and safety standards

• Ensure racks are fully stocked

• Coordinate with your team to provide excellent customer service (especially during peak times)

• Provide accurate information (e.g. product features, pricing and after-sales services)

• Answer customers’ questions about specific products/services

• Conduct price and feature comparisons to facilitate purchasing

• Cross-sell products

• Provide customer feedback to the Store Manager

• Stay up-to-date with new products/services

• Customer orientation and ability to adapt/respond to different types of characters

• Ability to multi-task, prioritize, and manage time effectively

• Basic math skills

• Be able to lift 50-70 pounds

• Excellent communication skills, capable of building trusting relationships

• Ability to perform in fast-paced environments

• Valid driver’s license

• Excellent organizational and time management skills

• Good driving record with no traffic violations

• Bonus Points for the Following*

  • Bilingual (English/Spanish)

  • Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)

  • Proven work experience as a Customer Service Associate, Sales Associate, or similar role.

  • Knowledge of inventory stocking procedures

• Health Care Plan (Medical, Dental & Vision)

• Retirement Plan (401k, IRA)

• Life Insurance (Basic, Voluntary & AD&D)

• Paid Time Off (Vacation, Sick & Public Holidays)

• Family Leave (Maternity, Paternity)

• Short Term & Long Term Disability

• Training & Development

• Wellness Resources

• Profit Sharing

We have the 4 C’s that make your job a career!

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care- We care about all our employees because we would not be where we are now ( over 100 years) if it weren’t for you!