Inside Sales Trainee

Earle M. Jorgensen Company; Hayward (CA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Life and AD&D insurance

EAP (counseling, legal, financial)

PTO and 9 paid holidays

Flexible Spending Accounts

Wellness incentives

Employee discounts

Volunteer opportunities

Job summary

EMJ (Earle M. Jorgensen Company) is seeking a Sales Trainee in Inside Sales to join our team in Hayward, CA.

You will participate in a structured program to learn sales systems, customer service practices, and order processing while shadowing seasoned reps to build skill and confidence. You will assist with quotes, orders, pricing reviews, and product availability checks, developing knowledge of company products and industry standards.

Qualifications

• 0-2 years of professional experience in sales, service, or office settings.
• High School diploma or GED; bachelor's degree preferred.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office and ability to learn sales systems.
• Strong time management and organizational abilities.
• Customer-focused with a professional demeanor.
• Ability to work in a fast-paced team with multiple priorities.

Responsibilities

• Participate in a structured training program to learn inside sales systems, processes, and customer service practices.
• Shadow experienced Inside Sales Representatives to learn how to manage customer accounts, address inquiries, and provide solutions.
• Assist with processing customer quotes and orders, ensuring accuracy and timely communication.
• Support order entry, pricing reviews, product availability checks, and certification coordination.
• Learn to resolve customer complaints and discrepancies in collaboration with senior team members.
• Attend department meetings and training sessions to develop knowledge of company products, services, and industry standards.
• Maintain accurate records and documentation related to sales activities.
• Contribute to team goals by supporting sales outreach, order follow-up, and continuous improvement efforts.
• Adhere to all company safety protocols, procedures, and ethical standards.

Skills

Communication skills

Team orientation

Customer-focused

Ability to work in fast-paced team

Education

High School diploma or GED

Bachelor's degree preferred

Tools

Microsoft Office

Job description

Job Summary

• Title: Sales Trainee
• Department: Inside Sales
• Reports To: Inside Sales Manager / General Manager
• FLSA Status: Non-Exempt
• Type of Position: Full-Time / Regular

Company Summary

EMJ is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America and around the world. Our broad network of facilities, superior inventories, extensive value-added processing capabilities, and world-class technology enables EMJ to provide unsurpassed service to our customers.

Sales Incentive Program

Eligible Inside Sales Representatives participate in a quarterly Sales Incentive Program designed to reward performance in alignment with company goals. Incentives are based on individual gross profit billed, as well as a pooled bonus distributed based on team performance and sales management-defined programs.

What We Offer

• Medical, dental, and vision coverage with affordable employee contribution rates.
• 401(k) plan with company match up to 4%.
• Life and AD&D insurance, short- and long-term disability coverage.
• Employee Assistance Program (EAP), including counseling, legal, and financial support.
• Paid Time Off (PTO) and 9 paid holidays.
• Flexible Spending Accounts for healthcare and dependent care.
• Wellness incentives and access to LiveHealth Online.
• Employee discount program with over 30,000 deals.
• Community engagement and volunteer opportunities.

Physical Requirements

Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion Function in the JobSedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met.

Essential Job Duties

• Participate in a structured training program to learn inside sales systems, processes, and customer service practices.
• Shadow experienced Inside Sales Representatives to learn how to manage customer accounts, address inquiries, and provide solutions.
• Assist with processing customer quotes and orders, ensuring accuracy and timely communication.
• Support order entry, pricing reviews, product availability checks, and certification coordination.
• Learn to resolve customer complaints and discrepancies in collaboration with senior team members.
• Attend department meetings and training sessions to develop knowledge of company products, services, and industry standards.
• Maintain accurate records and documentation related to sales activities.
• Contribute to team goals by supporting sales outreach, order follow-up, and continuous improvement efforts.
• Adhere to all company safety protocols, procedures, and ethical standards.

Required Skills & Qualifications

• 0-2 years of professional experience, preferably in a sales, service, or office environment.
• High School diploma or GED required; bachelor's degree preferred.
• Excellent written and verbal communication skills.
• Strong interest in developing a career in sales.
• Proficiency in Microsoft Office and the ability to learn sales systems.
• Effective time management, attention to detail, and organizational skills.
• Ability to work in a fast-paced team environment with multiple priorities.
• Customer-focused with a professional demeanor and strong work ethic.

Compensation Range

The anticipated compensation for this position is USD $28.84/Hr. - USD $28.84/Hr. depending on experience, qualifications, and location.

EEO Statement

Reliance, Inc. IS A DRUG-FREE WORK ENVIRONMENT EEO/DISABILITY/VETERAN