Inside Sales Support Specialist

Signarama Silver Spring; North Stonington (CT); On-site; USD 30,000 - 36,000; Full time

Benefits offered by this job

Competitive salary

Flexible schedule

Paid time off

Training & development

Job summary

Signarama of North Stonington is seeking an organized, customer-focused Inside Sales Support Specialist to be the welcoming first contact for customers and a dependable link between sales, design, production, vendors, and delivery. You will listen, help customers turn ideas into signage solutions, prepare estimates, and keep projects moving with clear communication and complete records.

You will collaborate with vendors and internal teams, handle inquiries, and maintain accurate documentation

Qualifications

• Experience in customer service, inside sales, retail, administration, or account coordination preferred.
• Excellent verbal and written communication, spelling, grammar, proofreading, data-entry, and follow-up skills.
• Strong organization and attention to detail, with the ability to manage multiple priorities accurately.
• Proficient with email, phones, Microsoft 365, CRM/POS systems; willing to learn sign products.

Responsibilities

• Respond promptly and professionally to customers in person, by phone, and by email.
• Ask thoughtful questions to understand goals, budget, timing, brand, and application; recommend solutions and elevate questions when needed.
• Prepare straightforward estimates and work orders, documenting scope, quantities, materials, inclusions, exclusions, timelines, and decisions.
• Maintain accurate records in company systems for customers, estimates, work-orders, approvals, deposits, artwork, taxes, payments, and follow-up.
• Monitor project milestones and provide timely updates on approvals, information needs, payments, pickup, delivery, and installation.
• Secure required deposits and assist with final payment collection and order closeout.
• Follow up on open quotes, completed orders, inactive accounts, referrals, reviews, and approved marketing campaigns; conduct outbound calls to develop new business.
• Coordinate with vendors and design/production teams to ensure clear handoffs and quality results.
• Support invoicing, reporting, filing, closeout, and other administrative duties as assigned.
• Maintain a clean front counter, lobby, and sample area.
• Protect confidential customer and company information.

Skills

Customer service

Inside sales

Administration

Microsoft 365

CRM/POS systems

Data entry

Education

High school diploma or equivalent

Tools

Microsoft 365

CRM systems

Job description

Responsive recruiter

Replies within 24 hours

Benefits

• Competitive salary
• Flexible schedule
• Paid time off
• Training & development

“We don’t just make signs. We help businesses get noticed, build their brand, and grow.”

Signarama of North Stonington is seeking an organized, customer-focused Inside Sales Support Specialist to be a welcoming first point of contact for our customers and a dependable link between sales, design, production, vendors, and delivery. You will listen carefully, help customers turn ideas into effective signage solutions, prepare accurate estimates and orders, and keep projects moving through clear communication and complete records.

What You’ll Do

• Respond promptly and professionally to customers in person, by phone, and by email.
• Ask thoughtful questions to understand each customer’s goals, budget, timing, brand, and application; recommend appropriate solutions and elevate technical, design, pricing, permitting, or installation questions when needed.
• Prepare straightforward estimates and work orders, clearly documenting scope, quantities, materials, inclusions, exclusions, assumptions, timelines, and customer decisions.
• Maintain accurate customer, estimate, work-order, approval, deposit, artwork, tax, payment, and follow-up records in company systems.
• Confirm that approved proofs, scope details, artwork, contact information, and required payments are complete before work advances.
• Monitor project milestones and provide timely updates regarding approvals, information needs, payments, pickup, delivery, and installation.
• Secure required deposits and assist with final payment collection and order closeout.
• Follow up on open quotes, completed orders, inactive accounts, referrals, reviews, and approved marketing campaigns; conduct professional outbound calls to help develop new business.
• Coordinate with vendors on sourcing and with design and production teams to ensure clear, accurate handoffs and quality results.
• Support invoicing, reporting, filing, closeout, and other administrative or store duties as assigned.
• Maintain a clean, organized, professional front counter, lobby, and sample area.
• Protect confidential customer and company information.

Qualifications

• Experience in customer service, inside sales, retail, administration, or account coordination preferred.
• Excellent verbal and written communication, spelling, grammar, proofreading, data-entry, and follow-up skills.
• Strong organization and attention to detail, with the ability to manage multiple priorities accurately.
• Comfortable using email, phones, Microsoft 365, CRM/POS systems, and basic business math; willing to learn sign products, software, and production workflows.
• Working knowledge of basic sales, relationship-building, and telephone outreach principles.
• Professional judgment, discretion, reliability, and a team-first approach.
• High school diploma or equivalent required; relevant additional education or experience is a plus.

Pay And Benefits

$22–$26 per hour, depending on experience. This is a full-time, hourly, non-exempt position eligible for overtime in accordance with applicable law. Any bonus or incentive plan will be communicated separately in writing. We offer hands‑on training, professional‑development opportunities, and a dynamic, supportive team environment. Additional benefits and eligibility will be explained during the hiring process.

WORK ENVIRONMENT

This position is based primarily at the front counter and in an office environment and involves frequent computer and telephone use. The employee must be able to sit or stand for extended periods, walk, reach, and safely handle samples and routine office materials, with or without reasonable accommodation.

Signarama of North Stonington is an equal opportunity employer. Responsibilities may evolve as business needs change. This posting is not a contract of employment.

Compensation: $22.00 - $26.00 per hour

At Signarama, the world’s leading sign and graphics franchise, we offer you an unparalleled opportunity to develop and enhance your career within the industry. Recognized globally, we have nearly 900 locations across over 60 countries, offering limitless opportunities for professional growth.

Whether you're passionate about sales, have a flair for design, excel in production, or are skilled in installation or administration, Signarama has a place for you. Our expansive network provides an exceptional environment where your skills can flourish and where you can make a significant impact.

Working at Signarama means joining a family of professionals who are dedicated to innovation and quality. We take pride in our collaborative culture where creativity and efficiency are rewarded. We are on the lookout for individuals who are eager to drive their careers forward and make their mark in the signage industry.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Signarama Corporate.