Inside Sales Support Representative

IT1; Tempe (AZ); Hybrid; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid time off (PTO)

401(k) Plan with employer match

Onsite Fitness Center

Onsite Massages

Job summary

iT1, a leading technology solution provider headquartered in Tempe, AZ, is seeking an Inside Sales Support Representative to assist the sales team with quotes, orders, and client communications. The role emphasizes accuracy, customer service, and collaboration within a fast-paced setting.

The ideal candidate will be detail-oriented, customer-focused, and capable of managing multiple tasks, with proficiency in Microsoft Office and Excel and a readiness to learn new software.

Qualifications

• Excellent communication skills, both written and verbal.
• Detail-oriented with strong organizational abilities.
• Customer-focused and able to manage multiple tasks in a fast-paced environment.
• Proficient with Microsoft Office and Excel; comfortable learning new software.

Responsibilities

• Assist with Account Management of active accounts.
• Build strong relationships with clients, partners, and teammates.
• Help ensure overall success for clients and iT1.
• Provide excellent customer service to resolve requests and issues.
• Process orders within internal systems to support sales.
• Invoice customers and provide shipment tracking information to Account Managers.
• Assist with pricing, sourcing, quoting, and deal registrations.
• Coordinate with Accounting on AP/AR processes and returns.
• Generate internal and external reports as needed.
• Perform other duties as needed.

Skills

Excellent communication

Detail oriented

Customer-focused

Ability to learn new software

Multitasking

Team collaboration

Sales support experience

Tools

Microsoft Office

Excel

Internal systems

CRM software

Job description

iT1, a leading national technology solution provider headquartered in Tempe, AZ, is seeking a dedicated Inside Sales Support Representative. Recognized for over a decade as one of the Phoenix Business Journal's "Best Places to Work" in Arizona, iT1 offers a vibrant work culture where teamwork and support are paramount.

In this role, you will play an essential part in supporting our sales team by managing various administrative duties specifically tailored to our clients. Your responsibilities will include creating/managing quotes, processing orders, liaising with clients and teammates, tracking shipments, and assisting with lead generation efforts. The ideal candidate will be detail-oriented, customer-focused, and able to thrive in a fast-paced environment.

Join us at iT1 where you can make a difference in supporting the needs of our clients while being part of a dynamic team!

• Excellent communication skills, both written and verbal
• Possess high-level organization and time-managementskills
• The ability to work quickly and accurately in both independent and teamsituations
• Strong computer skills, including Microsoft Office and Excel, and the ability to learn newsoftware
• The aptitude for learning new systemsquickly
• Previous sales support or administrative/data entry experience
• The ability to juggle a variety of tasks at the same time
• Demonstrated consistency in values, principles, and workethic

Key Responsibilities include:

• Assist with Account Management of active accounts
• Build strong relationships with clients, partners, and teammates
• Help ensure overall success for clients and iT1
• Provide overall excellent customer service to help complete any customer requests and resolve potentialissues
• Support the sales team by completing the order process within our internalsystems
• Invoicing of customers
• Providing shipment tracking information to customers and Account Managers
• Responsible for pricing, sourcing, quoting, and deal registrations
• Work with the Accounting department in supporting accounts payable and receivableprocesses
• Work with customers and manufacturers to facilitate returnrequests
• Produce and distribute internal and external reports asneeded
• Perform other duties asneeded

Physical Demands:

• Sit at a computer for up to 8 hours per day
• Keyboarding for 8 hours per day
• Near Vision (working with small objects or reading small print)
• Speaking (communicating information to clients/coworkers)
• Hearing Requirements (In person speech, telephone, other sounds)

• Engage in effective communication via phone and in-person conversations

• Ability to handle both routine and challenging customer interactions

Job Location:

• Hybrid if local to the Tempe, AZ
• Remote if located outside of a reasonable commute
• Mon - Fri 8 am - 5 pm

• Medical, dental, and vision benefits with highly subsidized premiums
• Two weeks paid time off in your first year, with increasing PTO as tenure increases, and most major holidays off
• 401(k) Plan with employer match
• Onsite Fitness Center
• Onsite Monthly Massages