Inside Sales Support Representative

Midland Industries; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading wholesale building materials company is seeking a Sales Support Representative to assist the sales team with customer interactions, order processing, and price support. Responsibilities include processing orders, upselling, and maintaining customer relationships. Ideal candidates should have a Bachelor's degree and 1-2 years of Inside Sales experience. Strong communication and problem-solving skills are essential. This is a full-time position based in Kansas City.

Qualifications

• 1-2 years of Inside Sales experience required.
• Strong communication and problem-solving skills necessary.
• Knowledge of products such as Fittings, Nipples, and Valves is preferred.

Responsibilities

• Process orders and quotes sent by the customer.
• Help upsell orders and cross-selling opportunities.
• Drive repeat business and expand product penetration.

Skills

Excellent verbal and written communication skills

Effective problem-solving skills

Excel, CRM, and ERP capabilities

Base knowledge of Fittings, Nipples, Valves

Education

Bachelor's or Associate Degree in Business

Tools

CRM

ERP

Job description

The Sales Support Representative plays a critical role in Midland's sales efforts by assisting the enterprise-wide sales team with customer support through customer interactions, order processing, price support and product knowledge.

Responsibilities

• Process orders and quotes sent by the customer.
• Help upsell orders and with cross-selling opportunities.
• Drive repeat business and expand product penetration across accounts.
• Act as a point of contact for customers, answering inquiries, and addressing issues related to products, services, and orders.
• Develop strong long-term relationships with key decision-makers to understand their needs and provide tailored solutions.

Quoting and Proposals

• Assist with the preparation and tracking of orders, quotes and proposals, ensuring alignment with customer requirements and policies.
• Negotiate pricing terms and conditions to close deals.
• Ensure accurate and timely delivery of products to customers.
• Work closely with other departments such as marketing, operations, and customer service to resolve customer issues and improve customer experience.
• Share customer feedback to help enhance products, services and processes.

Pipeline and Opportunity Management

• Maintain accurate and detailed records of customer interactions in Midland's CRM.
• Proactively track and manage sales opportunities in Midland's CRM.

Market Insight

• Stay informed about all Market Vertical trends as well as competitor activities and market dynamics to provide strategic value to customers.
• Recommend service and product enhancement to improve the sales potential and customer satisfaction.
• Performs other duties as assigned.
• Achievement of sales growth through Quote/Order goals
• Number of calls, emails and virtual meetings completed per week.
• Number of orders entered per week.
• Number of quotes fulfilled per week.
• Number of qualified opportunities added to pipeline.

Required Skills and Abilities

• Excellent verbal and written communication skills.
• Effective problem-solving skills.
• Excel, CRM, and ERP capabilities (IT knowledgeable).
• Base knowledge of Fittings, Nipples, Valves, etc. (preferred).

Education and Experience

• A Bachelor's or Associate Degree in Business, or related field.
• 1-2 years of Inside Sales experience.

Physical Requirements

• Prolonged periods of sitting at a desk.

An Equal Opportunity Employer

We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.

Seniority level

• Associate

Employment type

• Full-time

Job function

• Sales and Customer Service

Industries

• Wholesale Building Materials