Inside Sales Support / Quotation Coordinator

Metalex Manufacturing, Inc.

Cincinnati (OH)

On-site

USD 45,000 - 60,000

Full time

14 days+

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Benefits offered by this job

Family Health Insurance

401K Plan w/ Match

Exercise Facility for employees and family

Job summary

Metalex Manufacturing, Inc. in Cincinnati, OH is seeking an Inside Sales Support / Front Office Quotation Coordinator. This pivotal role involves supporting the Sales organization and managing critical communications and documentation related to customer quotations and internal processes.

The ideal candidate should have a Bachelor’s degree and at least 3 years of relevant experience in sales support or front office operations, particularly within the manufacturing or aerospace sectors. Proficiency in AS400 and Salesforce is highly preferred.

Company benefits include family health insurance, 401K plan, and an exercise facility for employees and families.

Qualifications

3+ years of experience in sales/quotation support or front office coordination.
Strong detail-oriented capabilities in a fast-paced environment.
Ability to manage multiple priorities independently.

Responsibilities

Coordinate customer visits and sales trips with the CEO.
Manage master schedule for customer visits.
Review RFQs, specs, and customer requirements.
Ensure timely follow-up on submitted quotes.
Serve as the primary contact for urgent customer calls.

Skills

Organizational skills

Customer service skills

Project management skills

Analytical skills

Proficiency in Microsoft Office Suite

Education

Bachelor’s degree in Business, Communications, or related field

Tools

AS400

Salesforce

Job description

Metalex Manufacturing, a precision aerospace and defense machining company, is seeking a highly organized and detail-oriented Inside Sales Support / Front Office Quotation Coordinator to join our team.

This role provides critical support to the Sales organization, working directly with the CEO, Director of Sales, and Quotation/Job Startup teams to ensure seamless communication, efficient quote processing, and exceptional customer support.

The Coordinator serves as a central hub between Sales, Quotation, Job Startup, and Customers, ensuring that requests, RFQs, VECRs, and customer visits are managed with pace and accuracy. This is a highly visible position requiring initiative, strong organizational skills, and the ability to thrive in a fast-paced, team-oriented manufacturing environment.

Key Responsibilities

Partner with Sales and the CEO to plan and organize customer visits and sales trips.
Manage the Master Schedule for customer visits, ensuring agendas, objectives, and attendees are properly coordinated.
Support planning and visibility of future orders in AS400 to aid Sales, Shop, and Management in capacity planning.
Take ownership of special customer requests (expedites, manufacturability reviews, schedule updates, etc.) and ensure proper visibility and follow‑up across Metalex.

2. Quotations & Proposal Support

Review incoming RFQs, specs, and customer requirements; organize and distribute to quotation team.
Operate and maintain customer portals for RFQ submissions and updates.
Complete and manage customer documentation such as NDAs, surveys, certifications, and compliance forms.
Maintain quotes in AS400, track throughput issues, and communicate delays or updates directly to customers.
Participate in continuous improvement initiatives to streamline quotation processes and tools.

3. Quote Follow-Up & Competitive Feedback

Ensure consistent and timely follow-up on submitted quotes using Salesforce and internal reports.
Contact customers directly when needed to obtain feedback or status updates.
Lead weekly quote feedback review meetings and maintain historical feedback files to improve win rates.
Document and share customer feedback with Sales, Quotations, and Leadership.
Assist in preparing and publishing Monthly Sales Metrics and KPIs, including:
YTD Orders vs. Goals
Orders by Market Segment
Quote-to-Win Ratios
Customer Visit Reports
Track and report on VECR activity, open quotes, and no-charge VECR decisions.
Support development of additional sales reports and dashboards in AS400 and Salesforce.

5. VECR Process Management

Monitor and process VECRs (Value Engineering Change Requests) received by email.
Maintain VECR spreadsheet and track open, sent, and completed VECRs.
Ensure VECRs are communicated to customers quickly and documented in AS400.
Coordinate weekly review of VECRs with Sales and Quotation teams.

6. Customer Support & Account Coverage

Serve as the primary contact for urgent customer calls when Sales team is off-site.
Support secondary and house accounts as assigned, responding to RFQs, delivery updates, and cost reporting requests.
Maintain Customer open order reporting requirements.
Respond to initial inquiries from new customers when Account Owners are unavailable.

7. Front Office & Day-to-Day Operations

Create and distribute daily Out-of-Office report and VECR task list.
Support CEO preparation for daily customer visits.
Coordinate the completion and distribution of weekly Front Office communication reports.
Support use of Salesforce as a system administrator to improve reporting, customer tracking, and quote visibility.
Communicate key issues during daily morning meetings and night notes to maintain transparency.

8. Job Startup (Backup Support)

Provide backup support to Job Startup team, including release of Specific Customer orders.
Process PO changes and distribute updates internally.
Request and follow up on customer-furnished material, gages, and models.
Review open issues lists and Jobs Needing Paperwork Report for accuracy and timely resolution.

Qualifications

Bachelor’s degree in Business, Communications, or related field (preferred).
3+ years of experience in sales / Quotation support, inside sales, or front office coordination (manufacturing/aerospace industry experience preferred).
Strong organizational and project management skills with attention to detail.
Proficiency in Microsoft Office Suite and ERP/CRM systems (AS400, Salesforce preferred).
Excellent communication and customer service skills, with the ability to represent Metalex professionally to customers.
Ability to manage multiple priorities, work independently, and collaborate with cross-functional teams.
Strong analytical skills and ability to prepare accurate reports and metrics.
High level of integrity, confidentiality, and accountability.

Compensation and Benefits