Inside Sales Support

ptg; Town of Florida (NY); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive benefits package

401k match

Unlimited vacation time

Paid sick time

10 Holidays including your Birthday

Floating Holiday

Healthy Lifestyle reimbursement

Amazon Prime reimbursement

40 Hours for Volunteer Time

Paid parental leave

Reimbursement for ongoing education &/

Learning and development programs

Job summary

Courser is seeking a detail-oriented Inside Sales Support specialist to assist our sales team in driving revenue and delivering exceptional service to prospective and existing clients.

In this role, you’ll support the sales process by preparing quotes, managing CRM data, coordinating with vendors, and helping streamline communications between internal teams and clients in a fast-paced IT services environment.

Qualifications

• 2+ years of experience in sales support, inside sales, or sales administration—preferably in an IT, MSP, or technology services environment.
• Familiarity with quoting tools (ConnectWise Sell/Quosal, QuoteWerks) and CRM systems.
• Strong organizational skills with a high attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office 365 (Excel, Outlook, Word).

Responsibilities

• Prepare and manage sales quotes, proposals, and order forms for hardware, software, and managed services.
• Assist in RFP/RFI responses, renewals, and client onboarding documentation.
• Support contract tracking and ensure all sales documentation is accurate and up to date.
• Maintain accurate records in the CRM (HubSpot, Salesforce, ConnectWise Sell).
• Track sales activity metrics and generate pipeline and performance reports as needed.
• Follow up on outstanding proposals and coordinate renewals or upgrades.
• Communicate with vendors for pricing, product availability, and deal registrations.
• Support communication between the sales team, service delivery, procurement, and clients to ensure smooth order processing and implementation.
• Help schedule discovery calls, demos, and other client-facing meetings as needed.

Skills

Sales support

CRM software

Office 365

Attention to detail

Tools

ConnectWise Sell

Quosal

QuoteWerks

Job description

About Courser

Courser accelerates the growth of IT service provider companies. We forge dynamic partnerships, leveraging our values of Teamwork, Service, Growth-Mindedness, Trust, and Innovation to deliver impactful solutions and phenomenal customer experiences. If you thrive in a fast-paced IT environment, join our rapidly expanding team and contribute to our ongoing success.

Inside Sales Support

We are seeking a detail-oriented and customer-focused Inside Sales Support specialist to assist our sales team in driving revenue and delivering exceptional service to prospective and existing clients. In this role, you’ll support the sales process by preparing quotes, managing CRM data, coordinating with vendors, and helping streamline communications between internal teams and clients. The ideal candidate thrives in a fast-paced IT services environment and has experience working with MSP sales operations or similar technology-based offerings.

Key Responsibilities

Sales Process Support

• Prepare and manage sales quotes, proposals, and order forms for hardware, software, and managed services.
• Assist in RFP/RFI responses, renewals, and client onboarding documentation.
• Support contract tracking and ensure all sales documentation is accurate and up to date.

CRM & Administrative Tasks

• Maintain accurate records in the CRM (e.g., HubSpot, Salesforce, ConnectWise Sell), including contacts, opportunities, and activities.
• Track sales activity metrics and generate pipeline and performance reports as needed.
• Follow up on outstanding proposals and coordinate renewals or upgrades.

Client & Vendor Coordination

• Communicate with vendors for pricing, product availability, and deal registrations.
• Support communication between the sales team, service delivery, procurement, and clients to ensure smooth order processing and implementation.
• Help schedule discovery calls, demos, and other client-facing meetings as needed.

Qualifications

• 2+ years of experience in sales support, inside sales, or sales administration—preferably in an IT, MSP, or technology services environment.
• Familiarity with quoting tools (e.g., ConnectWise Sell/Quosal, QuoteWerks) and CRM systems.
• Strong organizational skills with a high attention to detail.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office 365 (especially Excel, Outlook, and Word).
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.

Why you’ll love working here

At Courser, we prioritize the personal and professional development of our employees. We offer best-in-class training, mentorship, and clear self-promotion paths to help you grow. We foster a culture of innovation and encourage challenging the status quo. With teams located across the country, we leverage a wealth of knowledge and a collaborative spirit, eager to share and grow together.

Benefit Highlights

• Competitive benefits package, including medical, dental, vision, and life insurance
• 401k match
• Unlimited vacation time*
• Paid sick time
• 10 Holidays including your Birthday and a Floating Holiday!
• Healthy Lifestyle reimbursement
• Amazon Prime reimbursement
• 40 Hours for Volunteer Time
• Paid parental leave
• Reimbursement for ongoing education and certifications
• Learning and development programs

*Unlimited vacation time after completing one full year of employment. For the first year of employment, full-time team members are provided 10 vacation days.

Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.